Worst Online Grocery
1)Big basket needs to focus on their app a lot, you are such a big company with the worst GUI ever, You are app has so many bugs and issues.
2)I had placed an order but it got canceled due to security incident which is very funny when I asked your customer service team they said there was a security issue so it was not delivered, the second time I asked a different person he/she said that there is operational incident.It was unfortunately scheduled to next day but still the delivery time got elapsed and there has been no update on the order.
You guys have given them a script to say sorry a million times, which didn’t even sound genuine.
3)You really need to take care of your Customer service team as they are the frontliners of your company. Please train them. If changes are not made YOU GUYS ARE SOON GOING TO LOOSE CUSTOMERS.
I am closing all my deals with Bigbasket and moving on to Blinkit
Response from developer
We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you.
Promotional discounts
Response from developer
We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you.
Big Basket
Overall app and interface is good and Customer Service is excellent!
No question asked exchanges.
For health food, fruits and veggies and more - BB is reliable delivery platform.
Very satisfied.
Response from developer
Thank you for taking the time to write about your experience with our services, we are glad to serve you.
Payment issues
Response from developer
We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you.
Happy for service
Response from developer
Thank you so much for your encouraging star ratings!
The updated app is full of bugs
Response from developer
Sorry to hear that! We request that you please help us with your contact details at appsupport@bigbasket.com. We will get back to you at the earliest.
Dr H R Sathyanarayan
Response from developer
Thank you for taking the time to write about your experience with our services, we are glad to serve you.
Credit card not working
Response from developer
We apologize for the disappointment. Please share the contact details with us at appsupport@bigbasket.com. We will get in touch with you and do the needful. Thank you.
Excellent !
Response from developer
We are delighted to see that you had a great experience.
Amit
Extremely quick order placing and easy to access all the options.
Response from developer
Thank you for taking the time to write about your experience with our services, we are glad to serve you.
