Leave a Review Handelsbanken UK
New version
The Log in/ Pin Number bar needs to moved up marginally (iPhone version ) because it interferes with the data input. No such problem on the iPad version. Otherwise good functionality and does what’s required.Riusey
Very Limited
This app is functional for a banking app & does exactly what you need it to do. However it is in the dark ages when it comes to technology and other banks - FaceID, ApplePay, no pending account balance, paying people (without using a card reader to set them up) & a number of other features which are lagging behind the market place. Significant advancements are required for them to keep up with the market/advancing tech world...Show lessAlexjames12
Outdated
- No face ID or fingerprint recognition software unlike barclays or similar banks
- No apple pay yet when many banks that operate in the uk offer this service
- Outdated, basic design
- The whole service needs a drastic overhauljxcobi_
Basic
Reliable app but missing features that should be there-
> Face or fingerprint recognition
> ApplePay
> Real time transactions out of hoursHandyAndy58
Developer Response
Hi, Thanks for your feedback. We include your wishes in prioritizing future development. Best regards ErikVery basic
It works, it’s a banking app, but compare it to almost any other bank and it’s way behind. There’s no fingerprint login, no updates to balances outside working hours (even internal transfers) no pending transactions, no ability to add payees, and there’s still a card reader!? Even HSBC\ First Direct moved on from that. Plus the general functionality/ usability of it is clunky. It feels like each element has been built in silos and not as one cohesive tool, and not from the perspective of the end user. It’s way behind others.. and what about Apple Pay too?Show lessTom12764
Good
Good functionality but would be really great to be able to do transfers to new payees on a phone without a card reader, even if this was just for purchases under £30.k8taylor
Developer Response
Thank you for the feedback. With the introduction of our recent security enhancements, we are now looking at adding additional features to our app. Being able to make low value payments to new beneficiaries is one of a number of additional features which we should be able to provide in the future.Way Behind
This app is a long way behind competitor offerings.
It’s missing the following:
1) Fingerprint login
2) Ability to add payees
3) Ability to change standing orders
And daily payments are limited to £3,000—a fair bit below what competitor apps allow.
A great bank, but they’re letting themselves down by not investing in customer-facing IT.Show lessMM123MMMM
Needs work
Whilst this app works “okay”, it is a bit retro and reminds me of the early days of online banking. It is not user friendly and requires some updates to bring it into 2018.
Some ideas for improvement:
- Face/Touch ID (most other banking apps have this, it’s not a difficult request)
- Ability to pay new payees not just saved onesShow lessJammin888821t
Good app, great bank
Good and simple app, does most things that need to be done on an iPad.
Only useful thing would be if we could add new recipients for payments.
Another user in their review complains that transfers between Accounts do not show up until the next day. That is because you cannot physically transfer between Accounts with HB outside of normal working hours. Not a faulty app, just their rules I'm afraid.Show lessMattylower
Needs improving
This is app is good but not totally useful. You cannot transfer to new beneficiaries, only saved ones. Which is annoying, I cannot always log onto computer to add a new beneficiary with my card reader.
Transfers either take longer to process or longer to show up. Balance updates are slow. Not sure if this is a Handelsbanken thing or an app thing, but transfers to and from the accounts never work outside of standard banking hours e.g. Weekends.
Would be an amazing app if they looked into that. I avoid using it to be honest.Show lesskixxik
