Worst customer service
Did a transaction and would like to cancel. But couldn’t find the cancel option so connected to the customer service executive, they couldn’t help to cancel that transaction and started saying false information to get this transaction completed. I never prefer to be using Remitly back again for my future transaction anymore and will never suggest to any of my friends. Hope the remitly people can give a well organized, well designed training to there executives of how to help the valuable customers who work hard to pay off there bills by taking the chance of high exchange rates but that’s not helping with remitly customer service staff. So I hope remitly can train some educated staff who can understand the customer needs/questions and solve by providing 100% satisfaction. Good bye remitly.
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Rude callers
Your call centre staff Raine is plain rude, arrogant, mannerless, doesn’t tell their name, defiant and think remitly is never at fault. Unbelievably she also hung up as soon as I gave the feedback back to her.
Your website says upload pay stub but then they call to tell you catch that to have a daily limit of 10k you need to have a salary of 6k per paystub wow ! Rudely dictating to send bank statement and threatening to delete the bank account. Dfuk publish all these catches. Publish clearly you need both not just say upload one of these and then we will waste your time later. Don’t waste people time now send the picture of your left thumb ...oh sorry it’s not looking great. Send the copy of your paysub with 2599.34 as your salary not more not less. Plain rubbish and unprofessional
Your website says upload pay stub but then they call to tell you catch that to have a daily limit of 10k you need to have a salary of 6k per paystub wow ! Rudely dictating to send bank statement and threatening to delete the bank account. Dfuk publish all these catches. Publish clearly you need both not just say upload one of these and then we will waste your time later. Don’t waste people time now send the picture of your left thumb ...oh sorry it’s not looking great. Send the copy of your paysub with 2599.34 as your salary not more not less. Plain rubbish and unprofessional
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Response from developer
Hello We do apologize for the delay in our response. There are not enough words to tell you how much we apologize for any inconvenience related to the service we provided. Rest assured that it's never our intention to make things difficult and unpleasant for you. When it comes to sending limit increase, we require certain information to review and approve it. You can find this information through this link https://help.remitly.com/s/article/sending-limits?language=en_US. If you have any doubt or concern, please contact us through this link http://remit.ly/1tuvcjr to better assist you. The Remitly Team
Bad service
Bad service and also bad customer service. I’m in Mexico and I tried to send money to my brother in law so he can give it to me and he wasn’t able to get it out. The called me to let me know the money was in hold because they need to verified some information about my account. The half me on hold for 15 min. They the told me that they needed to verified my bank account that it was mine that I had to send a bank statement to them. First time using this app and it was a fail. It’s has 5 stars but it’s not what they say it is. I told the the lady that was helping me out if there anything they can do since there a 5 star rating and she only keep saying that she needed my bank statement and to top it of they blocked my account I can’t go in the app. What time off app does this so the won’t get a bad review I’m telling you this is not what they say it is. I honest don’t recommend this app if you need to seen money ASAP.
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I love Remilty
After sending money for years via Western Union or Money Graham I was utterly frustrated with the fact that there are apps kept stopped working after a while and I’d have to delete and re-download them. And then one day Western Union in for me that I have been flagged they canceled my money transfer my fiancé needed the money to pay some bills and She had her cable shut off because of Western Union canceling my transfer and flagging me. I repeatedly contacted Western Union asking for an explanation on why they did that and all they could say is that I may have violated some law in some country they do business in and therefore I said bye-bye Western Union and Money Graham and now I switch to Remilty and I couldn’t be happier!!!
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Left me in the muck
Been using this app for 2 years every month. I live on a remote island in Philippines with no ATM and this app has been my lifeline. However it has now decided I need to update my security as in provide some form of ID from back in UK!!! I don’t have access to any of those documents. I emailed Remitly several times and it was just a catch 22 situation and a loop of customer service replies that never answered my questions and just left me screwed. That was last month and after I had uploaded a scan of my passport I never heard back from Remitly and the red warning notification things disappeared. So now I have tried to make a transfer and the app allowed me to do so ...only for it then to deny me and put me back into that situation of having to prove my address etc!! Remitly has taken the money from my bank account and I CANNOT CANCEL the transfer. There simply is NO OPTION to cancel on the app. I’ve emailed three times and NO REPLY in ten hours so far.
Also, their exchange rate is rubbish.
Also, their exchange rate is rubbish.
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Response from developer
Hello We truly apologize for the delay in our response. We regret the fact that you've had an unpleasant experience with your transfer and we would like to extend our sincerest apologies for the hassle you went through. Please be aware that is part of our policies that at certain time we verify our customers proof of residency. We hope that you could get your refund back. Please feel free to reach out to us through this link http://remit.ly/1tuvcjrin case you need further assistance. The Remitly Team
Worst service
Guy don’t use this company to get your money transferred. The service is very very very very poor. The say their customer service is 24/7 but you will never get to speak to anyone and they will keep you on hold and make you listen to the music. The transfers you do with them is not secure either if anything goes wrong. The don’t take any responsibility of your money transferred.
I never write reviews about any company, but this is first in my life am writing a review of a worst company I have dealt with. One and only one worst service provider.
I am warning people to not use this company to transfer your money. Your will really make a mistake if you use this company.
I never write reviews about any company, but this is first in my life am writing a review of a worst company I have dealt with. One and only one worst service provider.
I am warning people to not use this company to transfer your money. Your will really make a mistake if you use this company.
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Bad service
It was the bad service i have ever recieved . I want to send money to my home and its urgent they guys are keeping my funds on hold , its totally stupid . Never sending money with this app again.
Response from developer
We're sorry to learn about this, Jassgill1. Could you please get in touch with us by emailing service@remitly.com or calling (888) 736-4859? We're more than willing to review this to see what happened and work on improving our service. / Your Remitly Team
WHAT IS GOING ON?
I used remitly thinking it would be faster transaction and would save me actually going to the bank to deposit my travel payment. i was wrong, EXPRESS service really meant a couple of days! Haha! I watched the “expected receipt date” go from a couple of minutes to a couple of days! It is very embarrassing to the people i transact with.
i loved the service, even gave it 5 stars before but as soon as i added a new recepient, it just went downhill. I am now scared to use it again after this.
I emailed them, NEVER got a response even to let me know that they received my email
Called them TWICE! First i was on holdfor a couple pf minutes, it seemed that 24/7 support is not true, it’s likenobody was on the other line to speak to you!
I am still calling them now, i am already on hold for 16 minutes, and counting! Hoping to speak to a human being maybe after a couple of hours! Jk
**UPDATE!***
Spoke to a lovely woman after being on hold for nearly 20 minutes, SHe explained that it has nothing to do with their system, some banks take time to receive funds, she assured me that the funds will be transferred on the ‘revised’ promised date. Told them that i will call again if not!
i loved the service, even gave it 5 stars before but as soon as i added a new recepient, it just went downhill. I am now scared to use it again after this.
I emailed them, NEVER got a response even to let me know that they received my email
Called them TWICE! First i was on holdfor a couple pf minutes, it seemed that 24/7 support is not true, it’s likenobody was on the other line to speak to you!
I am still calling them now, i am already on hold for 16 minutes, and counting! Hoping to speak to a human being maybe after a couple of hours! Jk
**UPDATE!***
Spoke to a lovely woman after being on hold for nearly 20 minutes, SHe explained that it has nothing to do with their system, some banks take time to receive funds, she assured me that the funds will be transferred on the ‘revised’ promised date. Told them that i will call again if not!
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Response from developer
Your account's security is of utmost importance to us. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. / Your Remitly Team
Do Not Use! Waste Of Time! Use Xoom!!!!!!
I would give this 0 stars!!!!!!!
I was recommended this app by my mom. She watched the advertisement in the morning. I saw the exchange rates which were great; I filled out all the information processed my transfer. 2 days later I get an email to verify information. I call during my lunch, they bombard me with person question....why are you sending money? Who is the person your sending? Why sooo much money? Also I needed to submit a copy of my bank statement to prove my account was joint since I did say it was a joint account.
It took a me a couple days to get the statement. I finally submitted it online and was told in an hour I would see a response. At the end of my work day no update was given. I called customer care and was bombarded by more questions. She dared to ask me if I was put up to send money. She kept asking me to state my name and if i was lying. Do I have to explain why I can speak English? Then I get an email that my transaction was canceled. I was soooo upset, this was a family emergency! I was patient to let’s all these days pass to get canceled for suspicious activity. I called to find out why and they read me the agreement and I hung up.
I went to Xoom and my money was sent in less than 24 hours with no questions asked. What a waste of time. Do not use this App!
I was recommended this app by my mom. She watched the advertisement in the morning. I saw the exchange rates which were great; I filled out all the information processed my transfer. 2 days later I get an email to verify information. I call during my lunch, they bombard me with person question....why are you sending money? Who is the person your sending? Why sooo much money? Also I needed to submit a copy of my bank statement to prove my account was joint since I did say it was a joint account.
It took a me a couple days to get the statement. I finally submitted it online and was told in an hour I would see a response. At the end of my work day no update was given. I called customer care and was bombarded by more questions. She dared to ask me if I was put up to send money. She kept asking me to state my name and if i was lying. Do I have to explain why I can speak English? Then I get an email that my transaction was canceled. I was soooo upset, this was a family emergency! I was patient to let’s all these days pass to get canceled for suspicious activity. I called to find out why and they read me the agreement and I hung up.
I went to Xoom and my money was sent in less than 24 hours with no questions asked. What a waste of time. Do not use this App!
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Unknown Reason of Suspending an Account
First time I used remitly is when I saw it on ad. Tried it and got verification check and call then done. Had not use it again for quite some time. Now that I was gonna use it, my account just happen to be locked! Had to call the customer service, waited some time then when He got back to me, he told me my account is suspended due to violation. That I didn’t even know. And due to their “rules” or “policy” they can’t say why which I find unfair. why? Because that just made someone feel like they’ve done a crime without their conscience. People needs some further explanation.
I think this is the thing they have to work out. I had high hopes and they turned me down
I think this is the thing they have to work out. I had high hopes and they turned me down
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Response from developer
We are sorry to hear that you have not been satisfied with our service and would like to hear more about it. Please send us an email through service@remitly.com to provide us with your phone number and the best time to call so we can discuss. ^Your Remitly Team
