Remitly User Reviews

Remitly: Send Money & Transfer

Remitly Inc

Lifestyle

Finance

Reviews Summary

Positive highlights

🚀

This app hasFast and reliable money transfers

💰

This app hasAffordable fees and competitive exchange rates

🔒

This app hasSecure and trustworthy platform

📱

This app hasUser-friendly mobile app

🌍

This app hasSupports transfers to various countries

Negative highlights

🕰️

This app hasDelayed or slow money transfers

🤔

This app hasUnclear policies and procedures

🤖

This app hasPoor customer service and communication

🔍

This app hasInvasive verification and information requests

🚫

This app hasAccount suspensions and cancellations without explanation

Top reviews

Most RecentHighest RatedLowest Rated

Customer service representatives

Today is my first time to use Remitly and I honestly had some doubts if this will gonna work smoothly. But I did try anyway. Then the very moment I clicked send, the app showed the transfer details with my fund being on hold. (I was like What?!?!?!) The app says they were not able to verify some information about me that’s why. I tried and tried and tried to call customer reps but failed. Was then starting to get frustrated. Okay, I will give it another call. Booom! Someone answered. His name was Victor (don’t know if correct sorry). At the end of the call I was extremely amazed about his level of support and genuine willingness to help. He guided me all the way to resolve the issue. He even told me not to drop the call to ensure that my problem will be fixed before my call is finished. He referred to another rep her name is Crissy and was also extremely friendly and helpful. Wow! Remitly has wonderful crew 😊 Despite the problem at first, I am very satisfied and happy. Thank you Remitly!

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Lemuel Azon

6 years ago

Response from developer

Hi Lemuel. We hope this message finds you well. Thank you so much for your kind words, and for taking the time to leave a review. We're glad to hear you enjoyed our service!

Frustrating rules

I am using Remitly to send money to India from Canada since February 2018. Tried to increase my limit (Tier 2) but they rejected with some unknown reason. Now I am not able to send money even with Tier 1 also. It’s throwing an error saying my 6 months limit was over and I can only send $18. Thank you for your support all these days, I just skipped to RemitR and I am happy with it.

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DurgaPrasadBali

6 years ago

Response from developer

Hello We truly apologize for the delay in our response. We would like to extend our sincere apologies for the experience with our service, we know it's very important for you to have your remittances delivered without any hassle to your loved ones and it's never our intention to make things complicated. Please be aware taht we need to comply with ppolicies and bnking regulations as a financial company and when requesting an increase in your limit, we require certain information in order to approve it. Feel free to review more related information through this link https://help.remitly.com/s/article/sending-limits?language=en_US. If you have further inquiries, please contact us at any time through this link http://remit.ly/1tuvcjr. The Remitly Team

1st Experiences were satisfying

I haven’t used apps ever to send a lot of money before as I am skeptical and have a habit of not trusting things so easily but my friend recommended this to me and here as some of my good experiences. (Note: Again these are my experiences and may differ from others experiences)

1. App was simple to use.
2. Customer service was really good and answered all of my questions and cleared all of my doubts.
3. Took less than 45mins for the transfer which was still respectable in my eyes.
4. The security and verification i felt were important and necessary to protect my identity and prevent any fraudulent transactions from happening, so people have made a big issue out of it in the review section, i don’t exactly know what happened with them but these 1* reviews actually were hampering my judgement of trusting this app but the security and verification i felt was purely justified.

There still might be a time where I might not be happy or satisfied with the app but thats not today and I hope this app provides users the same security while sending money to others whether small or big and keeping it simple as well.

Well done Remitly.

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Sujoy56

6 years ago

Best money transfer app out there

I use the express money transfer all the time n not even once it lets me down, sometimes i feel its the only useful application i have on my phone. “Life saver”

Mr.kirak

7 years ago

Response from developer

Thank you, Mr. kirak — this is great to hear. We’re so grateful for your feedback and are happy you are a customer.

Documents take forever

I was a very happy user until they started the double security step. I needed to send money right away, the app doesn’t tell you anything about uploading additional documents such as driver license and proof or residence before you send money. Once you ‘sent the money’ I got a message saying my founds were on hold until I uploaded additional information. I’ve been sending money before and now that I needed it urgently they just suddenly asked for that. Ok, so I sent the documents on a Friday at 1 pm, I got an email saying my money was going to be processed until Monday morning since they have to review my documents. What??? You should’ve let the costumers know the extra security steps before sending money. I canceled my transfer and I won’t ever use this service.
You guys don’t understand we need to send money as soon as possible and you can’t just simply hold your money without prior notice. Terrible!

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davidmc89