Terrible app
This app is garbage. Seems like its just a reskin of the website and it is so slow. It errors all the time and the errors are non-specific. Seems like the developers must never actually use it or any bill pay app. If
you are looking for the worst user experience in any app - you have found it. Does not save payment options - no confirm or error just loads to another page. Continues to tell me card information is wrong for 2 or 3 cards which work fine every where else. This company has always been terrible digitally and has not gotten better with the release of this "updated" app - and no - I dont want to talk to a developer and waste even MORE time on simply trying to pay my bill. Make it work - its 2022.
you are looking for the worst user experience in any app - you have found it. Does not save payment options - no confirm or error just loads to another page. Continues to tell me card information is wrong for 2 or 3 cards which work fine every where else. This company has always been terrible digitally and has not gotten better with the release of this "updated" app - and no - I dont want to talk to a developer and waste even MORE time on simply trying to pay my bill. Make it work - its 2022.
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Response from developer
Good afternoon, Entaka. We are more than sorry for the bad experience you have had. We would love an opportunity to take a deeper look at this and help you solve your concerns. Please feel free to connect with our Facebook or Twitter team, or engage with us by phone or through our Live Chat department, we will do our best to answer all of your questions. We look forward to hearing from you soon. All the best! - Sophie / Digital Care
