Direct Energy Account Manager

Direct Energy Account Manager

Manage your energy anywhere

Business
Utilities
50 reviews
⭐️4.6 / 5
Rating
🙌9.7K
Ratings
📼7 scs
Content
📦~ in 2 weeks
Updates frequency
🗣❌ unsupported
Your locale

All Versions of Direct Energy Account Manager

9.3.0

April 27, 2024

We have upgraded the user experience and improved user security.

9.2.0

March 12, 2024

We have added new features to improve the in-app experience.

9.1.2

February 26, 2024

Minor enhancements to improve the app experience.

9.1.1

February 7, 2024

Minor enhancements to improve the app experience.

9.1.0

February 5, 2024

Minor enhancements to improve the app experience.

9.0.1

December 13, 2023

Reintroducing the Direct Energy East App! We have reinstated the App experience for our customers in the Northeast and Midwest with new UX and enhanced functionality.
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9.0.0

December 12, 2023

Reintroducing the Direct Energy East App! We have reinstated the App experience for our customers in the Northeast and Midwest with new UX and enhanced functionality.
More

8.5.0

November 1, 2023

Minor enhancements to improve the app experience.

8.4.1

October 10, 2023

Minor enhancements to improve the app experience.

8.4.0

September 28, 2023

Minor enhancements to improve the app experience.

Price History of Direct Energy Account Manager

Description of Direct Energy Account Manager

The Direct Energy App provides easy access to all account information at your fingertips. The app is available for Texas and Northeast/ Midwest customers. You can monitor your usage, renew plans, earn referral rewards, pay your bill, and more. Log in with the same username and password as your Direct Energy Online Account Manager. *Some app features are not available in all markets. Key Features: 1. Easily pay your bill and set up autopay* 2. View, renew, or change your electricity and natural gas plans* 3. Monitor your energy usage by month and year 4. Link your electric vehicle (Tesla, Jaguar, Ford Mustang EV models) and Google Nest Thermostat* 5. Find your utility contact information to report an outage 6. Give us feedback to improve your app experience 7. Explore the app in dark theme/ dark mode* 8. View our FAQs and contact us through phone, chat, or email Visit directenergy.com/app to learn more about the Direct Energy app.
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Direct Energy Account Manager: FAQ

Is the Direct Energy Account Manager app compatible with iPads?

Yes, the Direct Energy Account Manager software is iPad-compatible.
The Direct Energy Account Manager app was made by Direct Energy, LP.
The app needs iOS 14.0 or later to function properly.
Direct Energy Account Manager has a user rating of 4.6.
Utilities Is The Primary Genre Of The Direct Energy Account Manager App.
9.3.0 is the newly released version of the Direct Energy Account Manager app.
The date of the last Direct Energy Account Manager update is July 2, 2024.
The Direct Energy Account Manager app was initially released on February 5, 2023.
The Direct Energy Account Manager app is rated Direct Energy, LP: Contains no objectionable material.
Direct Energy Account Manager currently features the following languages: English.
No, Direct Energy Account Manager is not available on Apple Arcade.
No, Direct Energy Account Manager does not offer in-app purchases.
Unfortunately, Direct Energy Account Manager is not tailored for compatibility with Apple Vision Pro.

ASO: Keywords of Direct Energy Account Manager

#5 by energy
#22 by account
#60 by accounting
#166 by manage
#194 by manager
#1 by See more
Total Keywords6See all →

Screenshots of Direct Energy Account Manager

Direct Energy Account Manager screenshot #1 for iPhone
Direct Energy Account Manager screenshot #2 for iPhone
Direct Energy Account Manager screenshot #3 for iPhone
Direct Energy Account Manager screenshot #4 for iPhone
Direct Energy Account Manager screenshot #5 for iPhone
Direct Energy Account Manager screenshot #6 for iPhone
Direct Energy Account Manager screenshot #7 for iPhone
iphone
ipad

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Reviews of Direct Energy Account Manager

  • Terrible app

    This app is garbage. Seems like its just a reskin of the website and it is so slow. It errors all the time and the errors are non-specific. Seems like the developers must never actually use it or any bill pay app. If
    you are looking for the worst user experience in any app - you have found it. Does not save payment options - no confirm or error just loads to another page. Continues to tell me card information is wrong for 2 or 3 cards which work fine every where else. This company has always been terrible digitally and has not gotten better with the release of this "updated" app - and no - I dont want to talk to a developer and waste even MORE time on simply trying to pay my bill. Make it work - its 2022.
    EntakaEntaka

    Developer Response

    Good afternoon, Entaka. We are more than sorry for the bad experience you have had. We would love an opportunity to take a deeper look at this and help you solve your concerns. Please feel free to connect with our Facebook or Twitter team, or engage with us by phone or through our Live Chat department, we will do our best to answer all of your questions. We look forward to hearing from you soon. All the best! - Sophie / Digital Care

  • UPDATED: App has been down for over 4 months

    Dont download this app, as it actually serves no purpose as of this time.I haven't been able to log in since September, saying that they're upgrading their system and will be back mid November. It is now December 28th, and im certain this wont be solved before the new year. This is my 3rd time writing a 1 star review, each and every time for a different, completely unacceptable reason for a major electrical provider that is essentially mandatory for the area I live in. All I want to do is pay my bill with the app, but it makes me jump thru 100 hoops before Im even able to view my account page. Garbage app, garbage company. UPDATE: Just remove the app from the app store, as this is not a functioning app and it wont be functioning any time soon. All the 5 star reviews are fake and set up most likely by the company itself.
    DaaawwgDaaawwg

    Developer Response

    We understand your frustration with the inconveniences you have experienced in the past regarding the functionality of the app, Daaawwg. Fortunately, the new app version was released and is now available for you to download, we hope that your issues will be resolved with this one. For any assistance you may need in the future, please feel free to contact us by phone or chat, it will be a great pleasure for us to help you. Thank you for choosing Direct Energy as your trusted electric provider! Best regards. - Marta / Digital Care

  • App doesn’t work

    They took the app down and the homepage reads that they’re sorry for the inconvenience The app is down for maintenance and be available in mid November. It is now February 2022. App still doesn’t work. And they don’t offer real time usage like TXU.

    I believe reviews here are just about the app. But I also would not rate Direct Energy very high in general. Customer service is rude and not helpful. When I signed up, it was for a new apt. Still a small 1-bedroom. But my bill doubled under Direct Energy plan. Even though nothing else changed (i.e. same lifestyle /usage/etc.). All customer service would tell me is that my usage increased but couldn’t explain to me how that was possible. I didn’t change habits. My electric bills have always consistently been around the $50-$60 mark. Suddenly, I’m paying over $100 a mo.

    Turns out it was the property I moved to was crappy. Nothing was energy efficient. And it was old so I’m sure the door/window seals were all bad. I’ve since moved into a new home, 2-story/3-beds. And my bills are back to under $60 - in January with heater used every day- still under same Direct Energy plan. I got lucky and locked in a rate for three years. But when my contract is up I’m definitely moving companies just because the customer service was so poor.
    Lolly418Lolly418

    Developer Response

    We understand that your experience with the app in the past has not been as satisfactory, and we sincerely regret it, Lolly418. But we are very happy to be able to share with you that the new app version is now available. Therefore, we invite you to download it and start using the different options it offers you. We hope that this new experience will be much better. We are saddened, however, to know that you have had a bad taste in your mouth regarding our Customer Care Team, and we would appreciate it if you could give us the opportunity to serve you as you deserve. If you have any questions or concerns, please do not hesitate to contact us. contact us by phone or chat, we will definitely do our best to show you how important you are to us, and to regain your trust in us, we'll be waiting for you. Thank you for trusting Direct Energy! Warm regards! - Marta / Digital Care
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