I was registered for an auction on Artsy with a client auction house. Next time I will deal with an auction house directly rather than use Artsy as a platform. This is because Artsy does not verify that an auction will actually take place on their platform. I was using their live auction feature and I thought it was very intuitive, however 7 lots from the time I was interested in, the auction mysteriously ended and I was sent an email from Artsy saying I missed out on the item I was attempting to bid on. The problem is, the item never went live on the app! and also the supposed “sale” price was 100 dollars above my highest bid. Very suspicious if you ask me.
I emailed support and they would just lie to me and refuse to take any sort of action towards this situation. They continuously told me that the sale did go live, and I simply was “outbid at the last second.” This is ridiculous because that auction didn’t have a timer that was a set countdown, the time would fluxate on bid interest.
I think this platform is very shady, and I think they had a technical issue which didn’t sync up to their client site, and they refuse to acknowledge and take accountability for their mistake. It’s crazy I missed out on an item over 100 Euros. Absolutely insane. Don’t use this service if you want to be treated like an adult.
Show less
Mynameisbob2u
yerbabuenaboi
Dat_guy_b