Leave a Review Louis Vuitton
Update ruined app!
I never write reviews, but this is beyond ridiculous. With the new update I am no longer able to see my order history. It shows no orders and I’ve been a client for over a decade! My wishlist is gone and when I try to add items back it states the wishlist can have no more than 20 items, but it’s blank. Also my address has been changed to an old address mixed with my new address. I’m not sure what improvements this was because now the things I needed to make purchases is all messed up. Fix the app.Show lessKJMMay
App for such an exclusive brand is worse than Temu’s
The app works horrible on iPads! Can’t even handle landscape views properly, some pages flip to portrait and some are possible with landscape when my iPad is sitting consistently on landscape view. Even after battling through the spastic views, upon proceed to checkout with other payment methods (instead of Apple Pay), it just keeps spooling but not working. LV is probably not concerned about missing any sales I guess.Show lessKookie-Smurfie
Doesn’t always work
Getting a lot of “an error occurred” pages when you try to click on an item. Frustrating. When it works it’s great though.Friday Girl 714
Both App and Website are Bad
The shopping cart is horrible. I accidentally added an item and could not remove it! Every time I clicked on “Remove” it would ask to confirm, so I clicked on “Confirm,” it removed instantly, but then the “Proceed to Check Out” button suddenly reappear and the Cart icon has “1” next to it. I clicked on the Cart icon to double check, the item is still there. I did this multiple times and rebooted my iPad, but the item could not be removed. I reached out to Customer Service on chat, they are nice and polite, but they could not help. Please fix this as I plan on buying a new item soon and would not want to have to buy the extra, unwanted item and then have to return it.Show lessPurelica
Love
I like the app and the new design, but I recently was able to purchase a fragrance and now I wanna buy more but it says call for availability with this new update? But everything else i can add to cart? Doesn’t make senseZacSchillinger
App needs major fixing
I haven’t been able to access my wishlist or create a new wishlist in months. I’ve deleted the App and reinstalled. Please fix.robi_rene
Sort
I wish the site would allow you to sort by price. Everything is all meshed together and it would allow you to compare different styles in the same price range if the item you want is unavailableRoxbury09
Frustrating app
Save to Wish list isn’t working again. The wish list doesn’t work anymore. It will tell you that it’s saving your item to your wish list but when you go to your wish list it’s not there. I wish that there were more search options than color.Jillllllllllllllli
Bug w/ Care Service Scheduling Call Time Repair Appt.
Using the LV app to schedule a call with Care Service to discuss a repair to my vintage LV bag, there were issues with confirming the time of the call.
Using the LV app, confirmed 4pm EST, which is the time zone my phone is set to.
Then the follow up email from LV confirmed my app call for 10 PST.
The next day I emailed Care Service to confirm my appointment conference call time explaining I was give 2 different times, they emailed back telling me the system showed my appointment time was 12 pm CST.
She also explained that I needed to check my devices time zone setting.
My device was always set to my current location, EST.
I was given 3 different time confirmations in 3 different time zones. ???
I still don’t know which one is correct.
I emailed Care Service with screen shots of my confirmed appt times and expressed this needed to be shown to a manager or Technical Team. I never heard back.
This is a major Bug with the Care Service scheduling app.
Technically, I’d need to be available from 1pm EST, to 1AM EST, for the call to discuss my repair! 12 hour window.
I hope a Tech Team Support member sees this posts and looks into this Bug issue.
Not happy because I want to talk to a repair technician to have my vintage bag properly repaired in the correct manner because I’ve had it for 40 years.Show lessKG_4444
Mostly perfect
The app is almost perfect, but for some reason it doesn’t show the status of a return (let’s be honest, I barely return anything!). You have to go the website to see it. Other than that it’s great.Katthewmhomsi
