Leave a Review Louis Vuitton
App Keeps Crashing!
I was told they no longer accept repair services via email, and advised to download the mobile app to submit the request.
I downloaded the app and submitted the request several times only to have it crashed on me every single time! Very annoying. Now I am forced to go into the store to inquire further help, when it could easily be done virtually.Show lessMinnie C.
Care service appointment don’t bother
I downloaded the app after I talked to a advisor over the phone. My GM never full is defective when I used it the first time. . Unfortunately it was over the 30 day return period.
I was told I can find an appoint on the app to get it repaired. What a joke! It has been several weeks, I tried to book it through the app, it was either “ no appoitment available” or a blank page.
A $2000 purse ? Should I expect a better service ? I won’t be so stupid any more in the future.Show lessCfghtyvfdhjkl
Orientation Issue
This app won’t allow you to use with landscape orientation. 😡cookster415
Terrible service
This app is a joke, louis as a “luxury” brand that has grown to be a disgrace. After several thousands of dollars spent over 20 years with this company I am completely finished with them. We spend money on their products and the least they could do is have a reliable way to communicate with them to get service, repairs, or simply ask a question.Show less!grs
App Update Still Not Working
Something is still wrong with the app. It will not load a wishlist for some reason on the app. If I add something to my wishlist and go to the wishlist nothing is there. I have to log in through the web to view my wishlist. Very much an inconvenience.akw101
Do better
Saving to wish list not saving. Takes forever to clear cart.Excaligirl05
No money to fix their website and app
Yeah billionaire company but they don’t care about the functionality of their website and app. I’ve been having problems with a few purchases, I am going crazy. Also can’t save NOTHING to my wishlist.
How embarrassing for them, when apps like Zappos or Macys works 100% always, efficient and fast.alehmcfly
Never buy here LV online 2 times I changed my
My order croisette bag because they sent me first have some problems in the shoulder straps then the next the sent me very ugly baggy not good, they price very expensive but they can’t give you the right you want the pictures very different from the real bag they give. Me like reject how u sale 2k+Dollars of that? Very big waste money to buy here it’s better to go in the real store to see💔Show lessantabs
Loading issues
This app needs a major update. It take a while to load and sometimes not at all. I will remove things from my cart only to find the items right back. I purchased a bag and it’s still in my cart.LezCee
Email address
I was not able to change my new email on the app, I then called customer service. I was informed due to security reason. I had to go into the store to change my email address🤦🏻♀️. My “LV app” still did not reflect the change in my email address. I logged out and attempted to log back into my email address. I called customer service again, their internal system has my new email address but not “myLV” app. Terrible app!Show lessOver30yrsCustomer
