Leave a Review EconomyBookings
Worst Customer Service Period!!!!!!!
Attempting to rent a car for my mother who was no longer able to rent the car for the three weeks that was scheduled in advanced. So hey why not reach out to customer service for customer support that's needed in this moment right?? 😑. The customer service Agent said unless your issues arised before the 48 hours there is nothing we can do to help. Ok well maybe a manager could help right?? 😑. Once asked about the manager the agent says none is available and he don't know when any would be available he'd let them know to call me 🤙 back. So trust the agent and wait for a call back right because no way they would charge you a complete price for a reservation you did not rent right? 😑 . No refund and no help🙂↔️ please don't waste your time or money with this app or their affiliates.Show lessDangerAlert
Developer Response
I understand your frustration, especially when trying to help your mother. Our cancellation policy allows refunds only for cancellations made over 48 hours before pick-up, which can be limiting in urgent situations. For immediate assistance, please fill out a form on our help center with your booking details so our customer support team can help you directly. We appreciate your feedback.Horrible service, waste of money
I lost money with economy bookings. Reserved a car for 5 passengers. The car rental did not have the reserved car and only had the car with only 4 safety seat belts. We are a family of 5 people and obviously could not drive it.
Ended up with overpaying for a taxi in order to get to the destination point.
Economy Bookings do not have any customer service that could help with to resolve the isssue. You can only contact them via email for all cancellations and refunds. They replies days after requests.
The car rental agency do not have any communication with them as well.
In general, they refused to refund the booking even though I did not use their service. And it was not my fault.
So, you may try to use them as their pricing seems like a good bargain. You’ll think that you’ll save a few bucks but then will end up losing hundreds.Show lessfilipovalex22
Developer Response
I'm sorry to hear about your experience and understand your frustration, especially regarding your family's seating needs. Please fill out the form at our help center for urgent issues, including your booking details. Our Customer Support team is working hard to respond, and your feedback helps us improve. If you have specific concerns, please let us know.Veer poor service
This experience was incredibly frustrating and disappointing. Despite making arrangements to pick up a car, I was told upon arrival that I did not have the proper documentation, and the staff's behavior was not pleasant. They did not communicate any of this information to me beforehand, causing unnecessary inconvenience and disappointment. I am extremely dissatisfied with the level of service provided. I have attempted to contact the call center number multiple times, but I have not received any response. Additionally, I have also submitted a request through the app, but I have not received any update on the status of my request. I am not sure why it is taking so long for my issue to be addressed.Show lessRoop preet singh
Developer Response
We're sorry to hear about your frustrating experience with car rental documentation. We understand the importance of clear communication and apologize for any inconvenience. Our Customer Support team is working hard to address inquiries, but responses may take 5-7 business days. For urgent issues, please fill out a form with your booking number and details to contact support directly.