Leave a Review EconomyBookings
Worst Customer Service Period!!!!!!!
Attempting to rent a car for my mother who was no longer able to rent the car for the three weeks that was scheduled in advanced. So hey why not reach out to customer service for customer support that's needed in this moment right?? 😑. The customer service Agent said unless your issues arised before the 48 hours there is nothing we can do to help. Ok well maybe a manager could help right?? 😑. Once asked about the manager the agent says none is available and he don't know when any would be available he'd let them know to call me 🤙 back. So trust the agent and wait for a call back right because no way they would charge you a complete price for a reservation you did not rent right? 😑 . No refund and no help🙂↔️ please don't waste your time or money with this app or their affiliates.Show lessDangerAlert
Developer Response
I understand your frustration, especially when trying to help your mother. Our cancellation policy allows refunds only for cancellations made over 48 hours before pick-up, which can be limiting in urgent situations. For immediate assistance, please fill out a form on our help center with your booking details so our customer support team can help you directly. We appreciate your feedback.Horrible service, waste of money
I lost money with economy bookings. Reserved a car for 5 passengers. The car rental did not have the reserved car and only had the car with only 4 safety seat belts. We are a family of 5 people and obviously could not drive it.
Ended up with overpaying for a taxi in order to get to the destination point.
Economy Bookings do not have any customer service that could help with to resolve the isssue. You can only contact them via email for all cancellations and refunds. They replies days after requests.
The car rental agency do not have any communication with them as well.
In general, they refused to refund the booking even though I did not use their service. And it was not my fault.
So, you may try to use them as their pricing seems like a good bargain. You’ll think that you’ll save a few bucks but then will end up losing hundreds.Show lessfilipovalex22
Developer Response
I'm sorry to hear about your experience and understand your frustration, especially regarding your family's seating needs. Please fill out the form at our help center for urgent issues, including your booking details. Our Customer Support team is working hard to respond, and your feedback helps us improve. If you have specific concerns, please let us know.Veer poor service
This experience was incredibly frustrating and disappointing. Despite making arrangements to pick up a car, I was told upon arrival that I did not have the proper documentation, and the staff's behavior was not pleasant. They did not communicate any of this information to me beforehand, causing unnecessary inconvenience and disappointment. I am extremely dissatisfied with the level of service provided. I have attempted to contact the call center number multiple times, but I have not received any response. Additionally, I have also submitted a request through the app, but I have not received any update on the status of my request. I am not sure why it is taking so long for my issue to be addressed.Show lessRoop preet singh
Developer Response
We're sorry to hear about your frustrating experience with car rental documentation. We understand the importance of clear communication and apologize for any inconvenience. Our Customer Support team is working hard to address inquiries, but responses may take 5-7 business days. For urgent issues, please fill out a form with your booking number and details to contact support directly.Biggest Scam - Avoid at all cost
Economy Booking is a scam! They lure you in with cheap prices, but it’s all smoke and mirrors. I booked a car through them, only to be denied at the rental location due to an undisclosed residency restriction. Worse, they push their so-called "Full Coverage" insurance, which is anything but full coverage. It only covers minimal damage, far from what you’d expect from something named “Full Coverage”. When I questioned them about the coverage, they rudely told me I should have read the fine print on their site. Their customer service is awful and rude, and getting a refund for the car they never even rented to me is impossible. Save yourself the headache and book directly with a reputable company. Avoid Economy Booking at all costs.Show lessSunnyGandhi017
Developer Response
Our Full Coverage is an extra layer of protection and does not replace the rental company's insurance. Always check the details before booking. Terms and conditions, including residency restrictions, are provided during booking. For help, contact our customer support team here: http://bit.ly/3IJGuDF.No refund
I deserve my refund but they are telling me I was a no show to pickup my vehicle as I arrived prompt and on time. The guy tells me that I can’t pickup the car because I don’t have a flight #. While on the website going through the whole rental process, it DOES NOT state: you must a have a flight # in order to pickup. If I’m already there on time for my pickup how can I cancel anything ? The guy at Thrifty tells me to contact economy bookings to attempt to get my pickup location changed but they only receive emails. No one was a help, has tried to help. I’m only receiving emails telling me I was a no show which isn’t true. This is a scam site. I’ll continue to leave reviews until my hard earned money is refunded. Because as it’s been at least a week, that I should still have this vehicle but I don’t have one.Show lessChrishonm
Developer Response
I apologize for the inconvenience. Our policy states that canceled bookings receive credit to the E-Wallet, with an option for prepayment withdrawal to the original payment method. No refund is given for cancellations made less than 48 hours before pick-up. Please fill out the form in our help center (http://bit.ly/3IJGuDF) with your booking number and issue details for our customer support team to assist you further.Scammers
These guys are total scammers. Please avoidTomTom33333333
Developer Response
I'm very sorry to hear about your experience. Please fill out a form at our help center (http://bit.ly/3IJGuDF) to contact our customer support team directly, including your booking number and issue details. We'll work to resolve this matter promptly.Scam artists
Trust me, you don't want to use this app. They will let you pay with a debit card, and then require a credit card, but not a digital credit card, it has to be a physical card. And then they will claim they will give you a refund, but then when you call to inquire about the refund you will be talked to like you are trash and hung up on.
UPDATE the developer reached out but did not address the biggest issue: I WAS HUNG UP ON TWICE. listen to the recordings, i was polite as possible, calm and explained the situation, no one offered me a credit to the e-wallet, the first man said "no credit card no car" laughing and hung up when i asked for a supervisor. the second lady called me a liar, told me there was no such thing as a supervisor, and transferred me to a disconnected number when i asked for one. until these issues are addressed, i WILL NOT change my rating. I spoke to your staff with respect and got spit on (figuratively) in return.Show lessKimErdoss
Developer Response
We require a physical credit card for security reasons. Refunds are issued as credit to the E-Wallet with an option for withdrawal, as per our terms. Please fill out a form on our help center with your booking number and issue details for assistance.Scam artists
Trust me, you don't want to use this app. They will let you pay with a debit card, and then require a credit card, but not a digital credit card, it has to be a physical card. And then they will claim they will give you a refund, but then when you call to inquire about the refund you will be talked to like you are trash and hung up on.Show lessDeveloper Response
We require a physical credit card for security reasons. Refunds are issued as credit to the E-Wallet with an option for withdrawal, as per our terms. Please fill out a form on our help center with your booking number and issue details for assistance.The absolute worst
This company and their app is the absolute worst company to go thru. Never again. Completely lost my first reservation. Even though i had the paperwork copied down. Did my second reservation thru them and made sure I printed it out. 4 days into my vacation, wouldn’t you know it, according to the phone app, they lost this one too. My number doesnt exist. Dont give this half wit company any business. They’re useless.Show lessooballah
Developer Response
I'm sorry to hear about your lost reservations. Please visit our help center at http://bit.ly/3IJGuDF to fill out a form with your booking number and issue details for assistance from our customer support team. We are dedicated to resolving this for you.Beware
If you book anywhere and need to cancel they will charge you 60 euros. What a scam. It’s in their fine print as well as only for use within the Province which I didn’t notice. Tried to cancel 10 minutes after booking but no choice. Had to pay their scam admin fee. Stay awayJldk666
Developer Response
I acknowledge your frustration with the cancellation fee. Our policy, including the 60 EUR administration fee, is detailed in our terms and conditions agreed upon during booking. For more help, visit: http://bit.ly/3IJGuDF. Thank you for your understanding.
