Leave a Review Advantis Credit Union Mobile
A solid mobile experience
I was concerned coming from a large bank to a credit union when it came to the technology side of things. But, after getting setup with online banking, I legit had no reason to have that concern. The Advantis CU app is far more intuitive and detailed than what Bank of America offers. It’s great!abigbadbeast
Developer Response
Thank you for the positive feedback, abigbadbeast! We're glad to hear you're having a good experience with Advantis. If there's something we can do to make online banking work even better for you, share that with us anytime by heading to the "Submit a Suggestion" link in the app.Zelle
The Zelle option in Advantis’ app hasn’t been working for a few days now. I don’t even get to the point of entering the amount to send. I tried using Zelle’s app directly and it sends me to the Advantis app. We called to report it, held a long time, were told we’d get a call back but nobody has called.
Normally Advantis has been great, our preferred credit union by far. This needs fixed faster.Show lessB4jenco
Developer Response
Sorry to hear about your experience with Zelle and the follow up on your phone call. We can't look up your profile from your App Store username. If you still need help, please give us a call and our Digital Support team will be happy to assist: 800-547-5532 (open M-F, 8am–6pm Pacific). Thank you for your review and for being a member!Mobile deposit is broken
It has been broken on my iPhone 14 for quite some time. The back of check photo either crashes the app or simply doesn’t get retained. I’m on iOS 17.3.1, so the latest. Huge waste of time to have to go to the branch. There’s the drive time, and explaining to the teller why I’ve written “for mobile deposit only” on a check the app couldn’t process. Might open a bank account somewhere else just so I don’t have to keep going to the branch just because they feel their engineering time is too valuable to fix this bug. My time is valuable too.Show lessTimbers fan 16385
Developer Response
We're sorry to hear about the errors with your mobile deposit experience, Timbers Fan! Please call us or send us a secure message so we can pull up your account, investigate, and work to get this resolved for you. Thank you for being a member!Better than most bank apps and the best customer service overall.
I love my credit union and have stuck with them since 2009. There’s plenty of locations and I can use any credit union to do my banking. It’s convenient when I’m shopping in the grocery stores.BikerPam
Don’t make a mistake.
If you make a mistake the app cannot correct itself. Apparently nobody can correct the app after a mistake is made. I made two payments out of the wrong account. Both payments were rejected. You would think since those payments were rejected I could make new payments. Nope. Everything locked up. Telling me I exceeded the weekly and monthly payment amounts. Both amounts were rejected. Can’t reset itself. HAL 9000Show lessZebrachevy
Garbage App
I constantly have to power cycle my phone off because the login screen almost always goes blank when I go to login to check my account. The only way I can seem to get the login screen to show is by rebooting my phone. Very inconvenient. Finally caved to write this review after many times of having to do this.Show lessShay_C
Mobile deposit
Mobile deposit not working. Mobile deposit won't load or allow me to deposit my check. i have uninstalled and reinstalled app i have restarted my phone thinking maybe it's my phone. I have sat there for 15-20 mins waiting to deposit my checks and zero luck. Not very happy with the updates.Flyinghawaiian45
Great CU - but the app is horrible
It’s always been glitchy. I would have trouble logging in, or things would not list correctly in my account. Then the app would forget my credentials so I would have to go through 2 factor authentication to log in, but I dealt. As of this morning I cannot log in at all. Not gonna use this app anymore. Get a better app manager!Show lessdarcelyn
Phenomenal!
By far the best banking app I have ever had. And the customer service is always stellar. I adore Advantis and recommend them to all my people. And no, I have never worked for Advantis or was I given anything to write this. I simply adore and wanted to share my experience❤️.Spaldng
Exceptional customer service
I have been with Advantis Credit Union for a little over a year now, originally for the purchase of a vehicle. I recently started to enquire upon paying off high interest credit cards to improve my credit. While researching and obtaining information from multiple banks, Advantis was one of the only enquirers that responded to my emails in a timely manner. From that point I knew I would choose Advantis to get a personal loan, simply because of the care and concern the representative exhibited on my behalf.Show lessRosieLacey
