Not very happy
For me… this is an obvious example of false advertising. It seems Survey Monkey’s definition of the word ‘Free’ is at best, misleading. In order for someone to complete your survey, you need to pay (as near as makes no difference) £100. Very unimpressed. £100 is very steep for a single survey, I shall use another service.
Show less
Too expensive
No advanced warning of how limited the free option was. Only 10 results . $130 a month? 290 annually ? What an insane difference in price monthly to annually . Especially for someone who will not need many surveys . also their website has different pricing then the app.
Don’t ever select auto Renee it’s impossible to cancel
This is a terrible company to do business with. It’s impossible to reach anyone by phone for any reason. We had a corporate account for many years and we were happy with it. For the past three years, however, we’ve been getting auto-renewals on this Zombie account. We tried to cancel last year by writing them and asking to have our account closed. No luck. This year, we invested more time. After about a dozen chats with some sort of automated bot, we finally got an email from an actual customer service person. I gave them the card number that was being billed PRIOR to the charges posting, but they wanted to know the last 4 digits of the expired card that was originally entered (which, of course, we haven’t had access to for years). They had no other way to cancel the account, so we’re stuck again paying for premium access for something that no member of our organization logged into for 36 months. When they started, they were the only show in town, but now there’s no reason to put up with this level of bad service. Their poor service is actually a convenient way to fleece you. I have posted a “do not accept charges from this company” on all of my cards as well as the twelve other members of our organization, so nobody’s getting billed for this next year, but we’ve apparently singed on for another 11 months and 23 days of something that we have clearly told them we do not want and cannot use.
Show less
Accessibility is dreadful
I tried to add one question, I duplicated my first page 25 times. I’m a VoiceOver user, I’m blind, and I have no idea how I did this despite being very technically literate. I’m surprised, you put so much effort into your surveys being accessible, please do the same for your application.
Bait & switch
Created a 5-question survey for family for a trip to Disney World and was prompted to pay $99/month because it included features that are not available in the free/basic plan. Those features are not specified, so the app prevented me from sharing the survey. That would have been nice to know up front and not after I spent time creating the survey. No idea how this app has 4.6 stars.
Show less
not happy
need to pay about £100 to make a 10+ question survey??
Randomly logged me out when making a survey and I cant log back in because it says it cant connect to the server and to check my settings?
its not an issue with my wifi or phone, ive checked using 4g, ive turned my phone off, deleted and re-installed app??
just lost my survey now great thanks
rubbish app
Randomly logged me out when making a survey and I cant log back in because it says it cant connect to the server and to check my settings?
its not an issue with my wifi or phone, ive checked using 4g, ive turned my phone off, deleted and re-installed app??
just lost my survey now great thanks
rubbish app
Show less
Just use google forms
$100 a month when the survey exceeds 10 responses and only $300 for annual ? please fire whoever thought that was a good idea for pricing.
I wouldn’t mind paying $25-50 a month but $100 for a group of the size I need it for is illogical.
Tiered options in regards to pricing based on survey response size would be more optimal. Received about 15 responses and can’t even access the important data from 5 of my clients. Super frustrating
I wouldn’t mind paying $25-50 a month but $100 for a group of the size I need it for is illogical.
Tiered options in regards to pricing based on survey response size would be more optimal. Received about 15 responses and can’t even access the important data from 5 of my clients. Super frustrating
Show less
$100 DOLLARS A MONTH!!!!
Wow I really messed up when deciding to download this for college club elections! NO WHERE during sign up does this money grubbing company tell you you’ll be maxed out at 10 respondents!!! And then your data will be held hostage! So now the choice is contact 77students and faculty to redo the entire election or pay $100 to uncover the responses!! Beyond livid, never using SurveyMonkey again even once I began in the marketing world I will bash them and make sure to find another company to pay for wide spread services when I do need them again.
Show less
App has never worked
Downloaded on phone and iPad - crashes at logging in phase on both devises. Useless
App will not open on iPhone and iPad with iOS 15.4
Since I upgraded to IOS 15.4 the app will not open on either phone or iPad - what is the problem
