Get it together
For the most part I like using the app because it helps me with my appointments and clients. But for some reason sometimes my hours change or the options change without my consent. I try to send emails or messages to clients/selected clients from my client list and it doesn’t work for me. I reached out to them at least two times about the issue and all they say is that they are working on it. Also lately every time are use the customer chat for help on anything they have been taking days to reply, I’ve asked the same thing three times in the past three days and no reply. When I first started using Booksy,Everything was great had no complaints. It seems over the last several months that there have been issues. Get it together or I’m just gonna be forced to use another booking app.
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Disappointed
I was convinced to switch over to Booksy from Vagaro with the promise that it was the same except it took deposits. I had more no shows than ever as my clients were not receiving confirmation texts. Viewing my schedule was far more difficult and there were constant glitches. I was supposed to receive a free month for all of the errors but was then charged. When I asked for the app to be cancelled (because there’s no way to cancel
the app without a rep doing it for you) a representative said it was taken care of. Two weeks later, I found out it was not! If you are a very booked colorist with huge appointment blocks, this app is not ready to accommodate that. Hopefully it will clean up eventually. Until then, i’m back to clean and easy and $5 cheaper Vagaro.
the app without a rep doing it for you) a representative said it was taken care of. Two weeks later, I found out it was not! If you are a very booked colorist with huge appointment blocks, this app is not ready to accommodate that. Hopefully it will clean up eventually. Until then, i’m back to clean and easy and $5 cheaper Vagaro.
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Revolutionise your barbershop
The best thing to ever happen to my shops system! A booking system combined with POS. My customers rave about how easy it is to book in..my staff are satisfied with a structured work day...and end of day book work is a breeze for me.
Thank you Booksy!!
Thank you Booksy!!
Disappointed
I was disappointed in this app in 2017 which is why I stopped using it. I then started using theCut which is absolutely flawless unfortunately I joined a team which all use Booksy so I took one for the team and changed back to avoid customer confusion. It’s 2019 and I’m still dissatisfied, disappointed and disgusted on how slow they are fixing issues. And how terrible the app works at times. I’ve been complaining about the same issue for months. My portfolio flashes constantly and pictures are always duplicating, i have the customer version as well looked myself up and on portfolio the pictures duplicate. I don’t know why they don’t just display photos in a grid style. The photos look horrible if you don’t display them correctly and can take time to load especially if you use your portrait mode on iPhone. I would of gave a 1 star but I’ve gotten a few new clients however this app is NOT worth what they charge. They’re quick to take their $30 but slow as hell fixing issues.
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Response from developer
We're sorry that you've had a disappointing experience with our app! We've forwarded your feedback about portfolios to our developers and would love to talk more about the additional issues you've mentioned. We do apologize that some developments are slower, but we are constantly working hard to meet the needs of all of our professionals. We hope that our upcoming updates will address your concerns.
Eddey Barber
I been using the booksy app for more than 3 weeks and My businesses going very good and easy since. I will recommend it for everyone
Not as great as it seems
Honestly with all the rants and raves of how great this app is I was disappointed. It is so basic that you literally can just use your phone calendar. It wasn’t taking deposits either. The square is was better which I left for Booksy. It’s just not anything worth $30a month for. It’s just not all that. I thought because “everyone” seemed to have it and they advertise it on Instagram so much that it would be more useful. I am going to end my subscription soon. I need deposits left for my business. And the point of this is to be easy and less stress on any business owner. I still have to get a deposit first before I book them in verses booking their own appointments. So I dono. I also would like to adjust pricing for specials rather than have to ad a whole new service all over again. It’s annoying to write a note to the client about the price and remind myself that this is really what the balance is. Wack
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Bitter sweet
Booksy helped my business so much and I love it for the features I can use. However It's a little on the high end I only im only able to use it for booking which I will say is really awesome! I also love it for a message blast but I rarely use it there are many things I wish were available through the app I wish it gave me my potential cash intake based upon appointments scheduled daily like other apps that I've tried, the only way to find out is through going into each appointment and cashing out and I don't always remember or have time to do that at the end of each cut or day. There should be an option for that to be automatic or not . I also don't like that it doesn't link in with my phone calendar. I've been with booksy for two years and complained about these features from the start but paying $25 a month and it still hasn't been updated I may find something else for my clients to use. I just didn't want to change because that's alot for my clients bit I'm really considering it. Other than that the app is Absolutely the best of those features don't matter to you they do me.
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Massage
Very good service
Great platform but product support is poor.
BooksyBIZ is a great app providing a host of features that help manage and review business performance. However, help files are not easy to find, which is frustrating. A link in the app to a library of help files would be a very welcome addition.
Seeking assistance via the online chat facility and email, in my experience, has been painfully slow and frustrating.
Had the app been a free service poor customer support would be forgivable, but as a paying customer I expect a better service.
Seeking assistance via the online chat facility and email, in my experience, has been painfully slow and frustrating.
Had the app been a free service poor customer support would be forgivable, but as a paying customer I expect a better service.
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Not good anymore
When I first started using this app it was awesome. There were some things like instead of a closing time i would prefer a “last appointment” time. In the past two months clients are having complications booking appointments. They are prompted to make new accounts. The app tells them I’m booked when I’m not. I’m constantly having to make the appointments for the client when it’s supposed to be client friendly and that defeats the purpose. I’ve had clients show up for appointments that never showed up on my end nor did I receive an email for it. Client had their confirmation email to prove she booked it tho. When I try to chat with support they’re not responding in a timely manner and even when I give client names whoever had issues, Booksy’s text support can’t find the issue. Sorry but too many glitches to stay with this company. Clients are frustrated and so am I. I wished this would have worked better for me.
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