1 week after using
There are a few lil issues I have had which are that I’ve had it keeps on logging me out and I’ve found that to be quite annoying, there is no way of charging the customer card when the service is finished, there is also no where that shows if a payment has been taken when ‘no shows’ occur.
On a lighter note, it’s easy to use and that is important for me and my clients.
Stay away holistic businesses
Last week I received an email telling me this was happening out if their control and then 3 hours later the payment system stopped.
After trying to gain clarification on this matter as being with Booksy for just over 3 years I have just been receiving cloak and dagger answers, I am still being told that even though I have no payment protection whatsoever I will still be charged £40 per month
The only thing I was told over the phone is that ADYEN who are the provider for this facility do not deal with holistic businesses.
Love it !
Ps they are also really supportive on social media which as a small biz is really appreciated :)
Not helping
Response from developer
We are sorry you are unhappy with our customer account requirement. We want to avoid unverified appointments for your Business therefore, clients must create an account on Booksy before they can reserve a service. You can still book appointments for clients who prefer not to have an account. Should you need any further information, please do not hesitate to contact us at info.global@booksy.com.
Qr code does not work
Response from developer
Dear Raphael, we apologize for the inconvenience you might have experienced. You should be able to download your QR code now by accessing your Profile -> Share Profile icon. We will be also happy to assist you with downloading your QR code on the chat.
Great app
Response from developer
Hello Zach, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
No pre Payment Canada
My Staff members weekly pay cannot be automatically generated.
(service commission)+(product commission)+(tip)= (weekly pay)
Generating staffs weekly/bi weekly/ monthly pay should be a basic feature. It’s very annoying that I am using a CRM that can’t add this very simple logical query. Although they do provide all the numbers required to calculate my staffs pay, as my business has grown it has taken more time out of my week + added room for error.
I dream of the pay day where I can easily see my staff members name with what I need to pay them as opposed to spending 30mins of my time a weekly to do the calculations.
Time is money and this should be their top priority. Very hard to scale a business worrying about things booksy could simply fix.
No pre payment in Canada is annoying to
Response from developer
We are sorry to hear you have had a difficult experience with generating staff commission reports. We would be more than grateful if you could provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us at info.global@booksy.com or in-app chat, we would be happy to work with you on this matter.
Unhappy
Response from developer
We are sorry to hear you have had a difficult experience. We would be more than grateful if you might provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us at help.us@booksy.com, we would be happy to work with you on this matter.
Perfect app
Response from developer
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
Good job amazing
Response from developer
We are so grateful for your 5-star review, Arman. Thanks for sharing your rating with us and the community.
