.
Response from developer
Thank you so much for your feedback and the 5-star review! :)
Booksy
Codes for clients to work many still can’t use app too book lots of feedback from loyal clients who don’t receive them and still don’t.
Few glitches so we still add up each day and barber the old way as not always accurate especially if they pre pay .
4 stars - near perfect app
The only feature it lacks is being able to set different prices of the SAME service for different staff members.
Response from developer
Thank you for sharing your feedback with us! You can add different durations/prices to the same service and assign them to different staff members by using service variants. Feel free to reach out to us on the chat and we will be happy to assist you with the setup.
What company do you know who offers customer service that is worse than them?
Booksy out sources your clients to other shops when you’re not in the area and refers them to other barbers. There is no loyalty to the barbers only to generate more revenue on their platform. They fail to secure actual bank cards and allow people to set up with cash cards with no money on their account. You consistently get burned on cancellation fees you get forced to do no-show protection, and then your no-show protection money cannot be collected because they refuse to release your funds. so unprofessional on many levels if it wasn’t for my 165 5 star reviews, I would’ve left over a year ago. The only thing they have going for their interface everything else is absolute garbage.
Response from developer
Dear Anthony, thank you for taking the time to share your feedback with us. We can see that your case was resolved and apologize for the inconvenience you have experienced. Booksy is a platform that allows independent providers to list their business on our marketplace therefore customers can find different businesses depending on their search preference. If you have any further questions or concerns we are happy to assist you on the chat.
1 week after using
There are a few lil issues I have had which are that I’ve had it keeps on logging me out and I’ve found that to be quite annoying, there is no way of charging the customer card when the service is finished, there is also no where that shows if a payment has been taken when ‘no shows’ occur.
On a lighter note, it’s easy to use and that is important for me and my clients.
Stay away holistic businesses
Last week I received an email telling me this was happening out if their control and then 3 hours later the payment system stopped.
After trying to gain clarification on this matter as being with Booksy for just over 3 years I have just been receiving cloak and dagger answers, I am still being told that even though I have no payment protection whatsoever I will still be charged £40 per month
The only thing I was told over the phone is that ADYEN who are the provider for this facility do not deal with holistic businesses.
Love it !
Ps they are also really supportive on social media which as a small biz is really appreciated :)
Not helping
Response from developer
We are sorry you are unhappy with our customer account requirement. We want to avoid unverified appointments for your Business therefore, clients must create an account on Booksy before they can reserve a service. You can still book appointments for clients who prefer not to have an account. Should you need any further information, please do not hesitate to contact us at info.global@booksy.com.
Qr code does not work
Response from developer
Dear Raphael, we apologize for the inconvenience you might have experienced. You should be able to download your QR code now by accessing your Profile -> Share Profile icon. We will be also happy to assist you with downloading your QR code on the chat.
Great app
Response from developer
Hello Zach, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
