Booksy Biz User Reviews

Booksy Biz: For Businesses

Booksy International sp. z o.o.

Business

Reviews Summary

Positive highlights

👍

This app hasEasy to use

💡

This app hasGreat features for business owners

🚀

This app hasStreamlines scheduling and payments

👍

This app hasReliable and consistent

👍

This app hasHelpful customer support

Negative highlights

🐛

This app hasOccasional glitches and app outages

💸

This app hasExpensive monthly subscription

🔒

This app hasIssues with payment processing and no-show protection

🔍

This app hasDifficult to manage multiple locations

🤖

This app hasLack of customization options

Top reviews

Most RecentHighest RatedLowest Rated

Perfect app

This app is great. I have been using it for years.

Tough Tiger Barbershop

10 months ago

Response from developer

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

Good job amazing

I love it

Armanbarber

10 months ago

Response from developer

We are so grateful for your 5-star review, Arman. Thanks for sharing your rating with us and the community.

Terrible

Just the worst. I signed up for Genbook and got sold to booksy and have hated it since day 1.

gen31987

a year ago

Response from developer

We're sorry to hear that you feel this way. It's true - we did recently acquire Genbook and are very excited to welcome their customers and providers to Booksy. No matter how much we grow, the businesses and end customers that we serve will always be our top priority. We apologize if you've felt frustrated by this transition and we're grateful for your feedback.

Reliable

Been using Booksy for over 5 years and has never let me down ! Support is always very fast and always improving.

GarridoHair

a year ago

Response from developer

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

Card payments

Told me they take in app purchases then I pay for the app then tell me I don’t in my region what a joke I stopped using square for this app and delete my square account and now I regret it .don’t use this app stick to square.

įšåįåh

a year ago

Response from developer

We are sorry to hear you are disappointed with our Mobile Payments feature not being available in Australia. Booksy prides itself on the quality of its services and good value for money. You are a valued customer and your business is very important to us. We are constantly improving our App on other markets and hopefully, this feature will be available for our Australian Providers in the future. Should you need any further information, please do not hesitate to contact us at info.global@booksy.com.

Hard to use

People are complaining because it’s hard now to book thro Google , thru Google some people don’t like to great account , just quick book . Now, everybody have to great a Booksy account in order to book for service. Try to talk to support customer . Can’t help it .

Z z wdnenwrbre

a year ago

Response from developer

We're sorry to hear that you're running into some challenges with our new Google integration. Creating an account is a quick process and it allows your clients to manage their appointments, make payments, and leave reviews for your Business - all in one place. We appreciate your feedback and will be sure to consider this as we assess options in the future.

Not liking the app so far

I used StyleSeat for 8 years, just switched over to Booksy, and so far it’s a freaking nightmare! First, the profile link Booksy provides to the professionals does NOT send clients to their profile. Instead, it sends them to their app & forces people to download it before they can do anything. Not everyone uses app! There are some people who still prefer web browsers and the link that’s provided as a “ PROFILE LINK” should do just that….direct people to our profile. Second, when trying to checkout a client via the app, the stylist have to hit the checkout button on their end THEN WAIT for the customer to approve it on their device which slows down the process. I mean what happened to allowing customers to simply sign their signature for approval on the stylist’s device. Third, the app does NOT make it easy to adjust appointments. If you’re a stylist or a service provider of any sort, then you know people request adjustments to their appointments more often than not. Now, I’m currently having an issue with receiving my money. The app is supposed to detail all of your transactions and your payouts (what’s actually being deposited into your account). It does NOT and the amounts that are being deposited into my bank account is NOT in alignment to what should be! I’m not pleased at all and I’ll definitely start searching again for a new booking platform.

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Jen10#

a year ago

Response from developer

We are sorry to hear you have had a difficult experience. If you would be willing to contact us at info.us@booksy.com, we would be happy to work with you on this matter.

Not liking the app so far

First, the profile link Booksy provides to the professionals does NOT send clients to their profile. Instead, it sends them to their app & forces people to download it before they can do anything. Not everyone uses app! There are some people who still prefer web browsers and the link that’s provided as a “ PROFILE LINK” should do just that….direct people to our profile. Second, when trying to checkout a client via the app, the stylist have to hit the checkout button on their end THEN WAIT for the customer to approve it on their device which slows down the process. I mean what happened to allowing customers to simply sign their signature for approval on the stylist’s device. Third, the app does NOT make it easy to adjust appointments. If you’re a stylist or a service provider of any sort, then you know people request adjustments to their appointments more often than not. I’m not pleased at all and I’ll definitely start searching again for a new booking platform.

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Jen10#

a year ago

Response from developer

We are sorry to hear you have had a difficult experience. If you would be willing to contact us at info.us@booksy.com, we would be happy to work with you on this matter.

Nothing better!

Customers love it! One small qualm is that the schedule doesn’t always follow my hours of availability.

Teddy Cuts

a year ago

Response from developer

Thank you so much for your kind words, Teddy. We would be more than grateful if you could provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us on our in-app chat, we would be happy to work with you on this matter.

Lots of flaws

Whilst I love that this app has made running my business a LOT easier - there are so many flaws to the system. Staff are unapologetic and seemingly uneducated. On multiple occasions members of staff have said they will investigate issues and call back but they never do. When it works it works and you can’t fault it - but it is not a rare occurrence for the system to go down, glitch, log you out, open in different languages, simply not do what it’s meant to do. The only thing stopping me from switching to another provider is that my clients are so used to this app after many years of using it. £40 per month is a lot of money for it to be inconsistent and sometimes not work whatsoever. A shame because it is very easy to navigate and could be great if they invested some more money into it.

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