Booksy Biz User Reviews

Booksy Biz: For Businesses

Booksy International sp. z o.o.

Business

Reviews Summary

Positive highlights

👍

This app hasEasy to use

💡

This app hasGreat features for business owners

🚀

This app hasStreamlines scheduling and payments

👍

This app hasReliable and consistent

👍

This app hasHelpful customer support

Negative highlights

🐛

This app hasOccasional glitches and app outages

💸

This app hasExpensive monthly subscription

🔒

This app hasIssues with payment processing and no-show protection

🔍

This app hasDifficult to manage multiple locations

🤖

This app hasLack of customization options

Top reviews

Most RecentHighest RatedLowest Rated

Nothing better!

Customers love it! One small qualm is that the schedule doesn’t always follow my hours of availability.

Teddy Cuts

a year ago

Response from developer

Thank you so much for your kind words, Teddy. We would be more than grateful if you could provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us on our in-app chat, we would be happy to work with you on this matter.

Lots of flaws

Whilst I love that this app has made running my business a LOT easier - there are so many flaws to the system. Staff are unapologetic and seemingly uneducated. On multiple occasions members of staff have said they will investigate issues and call back but they never do. When it works it works and you can’t fault it - but it is not a rare occurrence for the system to go down, glitch, log you out, open in different languages, simply not do what it’s meant to do. The only thing stopping me from switching to another provider is that my clients are so used to this app after many years of using it. £40 per month is a lot of money for it to be inconsistent and sometimes not work whatsoever. A shame because it is very easy to navigate and could be great if they invested some more money into it.

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L&B Haus

a year ago

I only have one but

I love boxy. I’ve been using it for quite some time now however, I do wish that there was an easier way to check out because when it’s not done every day, it is a task to go back and try to manage all of those sales he missed, and I would love to see a Potential total of profit weekly without checking it sales each time, from the appointments already booked. I’m usually booked a week or two in advance. Hopefully you guys will consider making this a little simpler for those who can’t cash out sales every day or every week or every month. I’m one of them but I’d like to know what my profit has been possibly a button where you can say cash out all sales or just a add up amount of what projected to come from booked appointments. I don’t know, other than that best app ever!!!

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Favre81

a year ago

Response from developer

Thank you so much for the review! We'd love to hear more about that idea from you! We would be more than grateful if you could provide us with further details. Please contact us at help.us@booksy.com, we would be happy to work with you on this matter.

Great job I love it, very useful and makes job easy

I highly recommend

dv hhc

a year ago

Response from developer

Thank you so much for giving us 5 stars!

Review

Awesome app

Momo’s fades barbershop

2 years ago

Response from developer

Hi Momo! We are incredibly grateful that you took the time out to leave us a 5-star review.

Not user friendly

I am constantly having to reach out to the support team because nothing is easy to find or use. Bring back Genbook!

AndyStella5524

2 years ago

Response from developer

Andy, we are sorry to hear you have had a difficult experience with using our platform. We would be more than grateful if you could provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us at info.us@booksy.com, we would be happy to work with you on this matter.

Massage Clinic

Booksy has certainly increased customer bookings for my business. There are a few glitches where staff are being double booked but otherwise it has been a great choice as a booking system.

OwnerSHOH

2 years ago

Response from developer

We really appreciate you taking the time to share your rating with us. We would be happy to assist if you could provide us with more details regarding this issue at info.global@booksy.com

Sick app

Best barber app on the planet

Dallazcutz

2 years ago

Response from developer

Thanks so much for sharing your experience with us and the community!

Disappointed

One of my clients wrote a false accusation as reviews and I tried to reach the booksy team and they said it is against their policies to delete the review. My rating dropped over one false accusation. I thought they would be more supportive of the businesses that are using this app. After all I’ve been using booksy for over 5 years. I had higher hopes.

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Alverza

2 years ago

Response from developer

Hi Alverza! Thank you for taking the time to share your feedback! Our review removal policy is based on the principle that the reviews have to be reliable and protect the customers’ interests, which is why we will not be able to remove any review unless we consider its content to be either offensive or illegal. Please feel free to reach out to us at info.us@booksy.com with any further comments, concerns, or suggestions you wish to share.

Boost promotion

The boost program takes 20% of the service price by sending you potential 1st time clients but if you already know them or were referred to you, you’re able to claim them as your client because boost didn’t do anything to help you get that client. (I claimed two people) one was a client of a barber that works right next to me in the shop that needed me to cut him on a day his barber wouldn’t be there, I ask him to book on the app. When I completed the service Boosky charged me $10 so I claimed him. One of my clients referred a client to me inside of a store and told him to book with me on the app. The client did Boosky charged me $24 I claimed him and booksy sent a notification that too many claims are happening they need to launch investigation WOW and my claims were denied!!! I contacted customer service and they ask me to give them proof on how I know them…… so I texted the clients and ask them to how did they come about booking me (embarrassing) only one reply I took the screenshot of the message sent it to them still was denied. So because I made claims they assumed I was lying even though I used the boost program and paid in the past without making claims. It really feels like they stole from me

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two way insde-out scorer

2 years ago

Response from developer

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. If you would be willing to contact us at info.us@booksy.com, we would be happy to work with you on this matter.