Beware peer grading and customer service
This concept is really good. There are a lot of very good courses out there with interesting material to learn. For the most part, it’s easy to learn material on your schedule.
Many courses have a peer grading system which doesn’t work as it’s supposed to. Sometimes there aren’t enough graders. Sometimes AI automatically grades you. In my case I kept receiving an automatic zero. It wasn’t clear why but turned out their system was generating unreadable characters (out of normal English) and the AI was then generating a 0 and not allowing a human grader to see it.
Their customer service is another example of bad businesses trying to save a buck instead of respecting their customers. They try to automate a lot and the rest is outsourced to people with no authority and no common sense. They just kept saying I hadn’t performed well enough to receive credit for the assignment. They weren’t even looking into my submission and seeing that I clearly deserved more than 0 points. This went six iterations and they didn’t really resolve it. I just kept resubmitting until eventually a human grader passed me, two months later. Shame on Coursera!
Many courses have a peer grading system which doesn’t work as it’s supposed to. Sometimes there aren’t enough graders. Sometimes AI automatically grades you. In my case I kept receiving an automatic zero. It wasn’t clear why but turned out their system was generating unreadable characters (out of normal English) and the AI was then generating a 0 and not allowing a human grader to see it.
Their customer service is another example of bad businesses trying to save a buck instead of respecting their customers. They try to automate a lot and the rest is outsourced to people with no authority and no common sense. They just kept saying I hadn’t performed well enough to receive credit for the assignment. They weren’t even looking into my submission and seeing that I clearly deserved more than 0 points. This went six iterations and they didn’t really resolve it. I just kept resubmitting until eventually a human grader passed me, two months later. Shame on Coursera!
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