Beware peer grading and customer service
This concept is really good. There are a lot of very good courses out there with interesting material to learn. For the most part, it’s easy to learn material on your schedule.
Many courses have a peer grading system which doesn’t work as it’s supposed to. Sometimes there aren’t enough graders. Sometimes AI automatically grades you. In my case I kept receiving an automatic zero. It wasn’t clear why but turned out their system was generating unreadable characters (out of normal English) and the AI was then generating a 0 and not allowing a human grader to see it.
Their customer service is another example of bad businesses trying to save a buck instead of respecting their customers. They try to automate a lot and the rest is outsourced to people with no authority and no common sense. They just kept saying I hadn’t performed well enough to receive credit for the assignment. They weren’t even looking into my submission and seeing that I clearly deserved more than 0 points. This went six iterations and they didn’t really resolve it. I just kept resubmitting until eventually a human grader passed me, two months later. Shame on Coursera!
Many courses have a peer grading system which doesn’t work as it’s supposed to. Sometimes there aren’t enough graders. Sometimes AI automatically grades you. In my case I kept receiving an automatic zero. It wasn’t clear why but turned out their system was generating unreadable characters (out of normal English) and the AI was then generating a 0 and not allowing a human grader to see it.
Their customer service is another example of bad businesses trying to save a buck instead of respecting their customers. They try to automate a lot and the rest is outsourced to people with no authority and no common sense. They just kept saying I hadn’t performed well enough to receive credit for the assignment. They weren’t even looking into my submission and seeing that I clearly deserved more than 0 points. This went six iterations and they didn’t really resolve it. I just kept resubmitting until eventually a human grader passed me, two months later. Shame on Coursera!
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Comprehension Questions?
Coursera courses follow a disturbing pattern that is not educationally sound. Watch a video. Watch another video. Watch another video. Watch another video. Quiz. Any teacher worth hiring can easily point out that this looks suspiciously like aiming a firehouse full of information at learners and expecting them to get “something” out of all those videos.
Best practice: give learners comprehension questions before each video. It doesn’t matter if completing them is required. Any learner who wants to maximize the benefit they get from the course will answer them thoughtfully and then check their answers after completing them. There’s no excuse for why Coursera doesn’t require this and learners are kidding themselves if they think writing notes and/or just watching is enough.
Also, don’t ask learners to watch a few videos and then ask a very detailed question from three videos ago. If you didn’t signify that it was important to me while watching the video, it isn’t reasonable that I will have paid enough attention to make a note of it in anticipation of a quiz question.
Overall, Coursera, like Duolingo, borders on edutainment. You feel good because you’re “doing something”, much like someone going to the gym to watch other people exercise while they sit on the equipment doing nothing. But let’s not kid ourselves: you’re not getting nearly as much as you should from these courses if Coursera can’t follow best practices.
Best practice: give learners comprehension questions before each video. It doesn’t matter if completing them is required. Any learner who wants to maximize the benefit they get from the course will answer them thoughtfully and then check their answers after completing them. There’s no excuse for why Coursera doesn’t require this and learners are kidding themselves if they think writing notes and/or just watching is enough.
Also, don’t ask learners to watch a few videos and then ask a very detailed question from three videos ago. If you didn’t signify that it was important to me while watching the video, it isn’t reasonable that I will have paid enough attention to make a note of it in anticipation of a quiz question.
Overall, Coursera, like Duolingo, borders on edutainment. You feel good because you’re “doing something”, much like someone going to the gym to watch other people exercise while they sit on the equipment doing nothing. But let’s not kid ourselves: you’re not getting nearly as much as you should from these courses if Coursera can’t follow best practices.
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Revolution Of Education
Courera is the first learning platform to give me a opportunities to better my life and learn through companies I genuinely want to work for I want to further develop and improve myself through this organization. My intellectual capacity will grow far higher than any 4 year degree or 50k program. Because grit and time patience and determination matter more than anything its doesn’t matter if your 50 or 15 years old you can be successful and get a certified professional job without the loans or stress don’t let this world defeat you. Practice labs and find different ways to get that experience. And prosper 999 type thing demons gatekeep god’s knowledge that he gave to us for free. I thank this platform from the bottom of my heart I paid 422 to get 1000 plus courses for a year I can carry with me till I’m in my grave.(small price to pay) I will use this to be what god wanted me to be great and caring. Every human inherently has the right to be whatever they want to be don’t let you anything stop you. God bless the human race I hope we can continue in unity and learn what peace is through knowledge not ignorance
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Laggy app
- if you pause the video it gets stuck on load then you have to open and close the video to continue playing it
- transcript text isn’t highlighted
- note saving does not allow for text selection and it’s not immediately clear that the note has been saved
For how expensive coursera subscription is the app could have been better!
- transcript text isn’t highlighted
- note saving does not allow for text selection and it’s not immediately clear that the note has been saved
For how expensive coursera subscription is the app could have been better!
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Doesn’t fully work
Works fine on my phone and pc but can’t access any videos for my course on my iPad - it just says “oops something went wrong”.
Also setting the time zones is silly, I set it to ‘united kingdom’ and then it would not work until I set my time zone to London which took ages! I went through troubleshooting and it told me to look up the city in my country that the time zone is linked to - how ridiculous - obviously London is in the UK, and why does the UK not have a time zone?!?!
Also setting the time zones is silly, I set it to ‘united kingdom’ and then it would not work until I set my time zone to London which took ages! I went through troubleshooting and it told me to look up the city in my country that the time zone is linked to - how ridiculous - obviously London is in the UK, and why does the UK not have a time zone?!?!
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Coursera app is great
I recently completed a course on Coursera and was thoroughly impressed by the experience. The platform offers a wide range of courses across various disciplines, all taught by credible institutions and industry experts. The course content was engaging, well-structured, and very informative, providing both theoretical knowledge and practical applications. The flexibility to learn at my own pace was a huge benefit, as it allowed me to balance my studies with other commitments. Additionally, the community forums were a great resource for interacting with fellow learners from around the world, which enhanced my learning experience. Whether you're looking to advance your career or acquire a new hobby, Coursera is a fantastic resource for personal and professional growth. Highly recommended!
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Frustrating App doesn’t show all courses
App is frustrating as hell because it doesn’t show you all the courses which you’ve enrolled in. You. You cannot see all your courses on the app; only if you log in online. I can’t study my new courses because they’re not showing on app learning page. The app also isn’t easy to use as it’s not intuitive which courses you’ve already signed up to. If like me you’re learning multiple topics simultaneously, this app is terrible to help you switch between courses. It’s too frustrating - I would not recommend for this reason.
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Love
****your help center isn’t helpful if we can’t ask questions or for guidance if the problem isn’t listed there***
I am having issues with accessing my course certificate. It said it was ready to view but when I hit the link it doesn’t pop up and I can’t share it to my linked in page.
I love Coursera. It has a large selection of courses to choose from and I love that they have financial aid available. This makes learning accessible to everyone, something that is very important to me. I can’t wait for more courses and specializations to be added and hopefully they will partner with more universities!! I wish there were more art and music course and maybe politics. My only issues is the last few days, the app has been glitching and freezing randomly.
I am having issues with accessing my course certificate. It said it was ready to view but when I hit the link it doesn’t pop up and I can’t share it to my linked in page.
I love Coursera. It has a large selection of courses to choose from and I love that they have financial aid available. This makes learning accessible to everyone, something that is very important to me. I can’t wait for more courses and specializations to be added and hopefully they will partner with more universities!! I wish there were more art and music course and maybe politics. My only issues is the last few days, the app has been glitching and freezing randomly.
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Horrible Customer Service and Billing Service
We, as a corporate customer with around 40 seats have recently experienced horrible customer service. First of all, we did not receive renewal notice at all, then we were told corporate plan was shutting down and all users data would be gone. We tried to provide payment info, customer service said they have no control of billing, therefore she cannot initiate a payment for us. Why would a company hire ANYONE who refuses to take customer payment in this age?! Along with HR and Finance leaders at my side, we spent nine days tried to get this resolved. Customer service was responsive but not helpful at all. Whatever we asked, the answer was "unfortunately No." We just wanted to keep our plan and pay the bill!!! Nothing is beyond this simple request. We eventually ran out of time and terminated our plan. The experience was unbelievable- there is no way I could not believe this is a company that serves PEOPLE AND THEIR NEEDS. Sometimes it made us think that customer service could be a robot. Absolutely no phone number to call in the US. Very limited contact method doesn't provide a way to escalate our issue. Terrible services and lack of flexibility when it comes to payments and a proper notification of plan renewal. Not recommending to any corporate customers!!!
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Incredible content but app needs improvement
This is the most professional courses I have seen on an online course. Compare to it’s competition (Udemy, LinkedIn, Coursera & more) what really makes it superior it’s the accreditation of the people giving classes (they are really well done & university level people).
The app unfortunately (the website too) is not good enough. Some times video playback bugs, the AI test bot never works and the IOS app feels slow & also is not super practical despite looking nice.
I have to re-log in constantly and in many cases closes and re-open the app. The same goes for the website that starts bugging during video playback. For info, all my devices are up do date (app wise and system wise)
The app unfortunately (the website too) is not good enough. Some times video playback bugs, the AI test bot never works and the IOS app feels slow & also is not super practical despite looking nice.
I have to re-log in constantly and in many cases closes and re-open the app. The same goes for the website that starts bugging during video playback. For info, all my devices are up do date (app wise and system wise)
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