Not a legit online shop
Absolutely a joke.
Does all it should
Response from developer
Hello! Thank you for taking the time to submit your feedback. If you navigate to the settings page in the APP you will see an option to change your currency and country/region. Please remember that all transactions are ultimately charged in USD. You are welcome to reach out to us at service@shopbop.com anytime. Shopbop
send you old clothes and give terrible customer service
Response from developer
Hello, Thank you for leaving your feedback. Please contact us again at service@shopbop.com with your order number. Ask that your communication be escalated and we will be happy to take a closer look. Shopbop Customer Service
Something has changed
Response from developer
Hello Janis, Thank you for your feedback. We apologize for any confusion. All transactions are charged in USD. Our hope is to make your shopping experience enjoyable. We would like to take a closer look and make sure the charges are correct. Please email any suggestions along with your order number to service@shopbop.com and we will happily share your feedback. Shopbop Customer Service
Add back in foreign currency while shopping
Response from developer
Thank you for your feedback. We apologize for any confusion. All transactions are charged in USD. Our hope is to make your shopping experience enjoyable. Please email any suggestions to service@shopbop.com and we will happily share your feedback. Shopbop Customer Service
Notifications messed up
Huge fan of shopbop, great high quality products and huge selection, and returns and shipping are easier than basically any other site I’ve used. I’ve bought almost all of my clothes there for the past 5 years. Just came here to say that the sort and filter options have stopped working on My Hearts recently—-please fix thanks!
Response from developer
Hi, Thanks for taking the time to reach out to us. Please email service@shopbop.com with your concerns and we will be happy to take a closer look. Shopbop Customer Service
Terrible shopping service
I got the most terrible customer service ever experienced. They are quick when you are trying to buy stuff, but super slow and not responsive when you try to return items.
I sent multiple emails, tried the online customer service but still could not my return order sorted out and my money back. I got promise from customer service that everything is taken care of. But this is a lie and nothing is done.
Response from developer
Hello, We are sorry to hear that your experience has not met our expected level of service. Please email service@shopbop.com and request that a supervisor reply. We would like to take a closer look at the situation. Shopbop Customer Service
Best Go-to
STEALERS!!!Won’t use this app again
- Slow delivery（take weeks to get delivered);
- super unfriendly for international customers(outside of US), you won’t be refunded for duty&taxes when you return your goods, and you have to go your local authorities to claim these duty&taxes back, which is super inconvenient and time consuming. I would rather just use other apps such as FARFETCH/SSENSE/LUISAVIAROMA etc.
- they won’t tell you that duty&taxes won’t be refunded on their APP, the customer service said they noted in their full website, I have to go to full website to find this information. LOL how ridiculous!
