Mainline User Reviews

Mainline
Mainline
Mainline Private Hire Ltd

Top reviews

Awful!

After multiple attempts at trying to sort a taxi for my family whom were drunk at the time, I gave up and called an Uber. This taxi service sent the driver to the wrong address. Which caused a massive argument with all of my family and we all went home crying in an Uber. DO NOT USE THIS APP.

Frustrating

Really frustrating app.... always says not able to take bookings right now. Even at 5:30am when trying to preorder one for 7am ... just tells you to ring the cab office... what’s the point of the app is I am forced to ring up anyway?!?!?

Disappointing

App hardly works, I cancelled a taxi once and I got a (rude) call saying I had done it multiple times which wasn’t the case. Most of the time they claim they’re not accepting bookings at this time which is a shame because I used to use them all the time due to their quick service, this just isn’t the case anymore.
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Doesn’t Work

The app doesn’t work it just stays on the opening screen

Not too good

First time i used it, it was brilliant and once or twice it was good but most of the time it doesn’t work, shame because it has potential to be very handy

Needs a lot of work.

Has the potential to be good - but isn't quite there yet. I've had issues using the app 2 out of the three times I've used it this week. ADVICE: Don't trust the pin dropping function (like you would with the UBER app), always write your pickup address in manually... it's proven to be useless for me if you don't and your cab gets cancelled (which has happened to me 2 out of the 3 times).

Could be great with some development work to improve it but currently infuriating and time-wasting.

I'll try again using manual pickup address entry, and I don't doubt it'll be better then... but I can't score higher than 2* until I see that.
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Rubbish, just use Uber.

Request a taxi, voila! 4 minutes away. Then it 'arrives' nowhere to be seen. I phone and ask where they are and rudely told that apparently the taxi has arrived where I requested it (10 minutes walk away from my actual location). Absolutely useless. Just pay the surge and use Uber, at least their GPS can locate you accurately.

However, if you're willing to walk aimlessly around town trying to find the taxi needle in the haystack then it's excellent.
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Generic Taxi App

This is the generic tax (mini cab) app that about every UK private hire firm seems to have these days. It's branded with Mainline's logo and that is about it. The twitter link is broken, the About/Help link leads to a website last updated in 2013. The app only supports cash payments, despite claims to the contrary during registration. There is nothing innovative about this app to make it stand out. If all you need is an app to call a cab, wants to pay cash and Mainline Salford is your preferred cab company, then this app is for you. Like ALL other taxi apps, it will tell you who your cabbie is (name, vehicle reg, make, model, colour - of the cab!). That's sadly all there is to this app.
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Great app

Ordered a taxi via this app and loved how I could track it. Arrived quickly and called me when it had arrived. Very impressed 😊

New update doesn't work!

This app was great before! I used it every time I needed a taxi and was an absolute life saver! But since the last update, it doesn't work at all! It won't book! Even after deleting and re installing, it won't work! Please update again! Can't wait for it to work again!

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