Verve Mobile User Reviews

Verve, a Credit Union

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Not working

There was just an update done this weekend, but this afternoon I can’t get into my accounts. It brings up my facial recognition but won’t go beyond that. What’s wrong?

Brain Coach

2 months ago

Not working properly

App closes out about 10-15 seconds after launching with faceID pretty much every time I log in and I need to use Face ID again or even use my online banking credentials, which I thought Face ID would work so I don’t have to use my credentials. I also had all my accounts color coded and someone at the CU changed a theme or color options available to dark colors so none of them match what I had before, and it’s not on brand with everything else they have. mobile deposit is not consistent, and yes, I’ve written for mobile deposit only on back of check. Any time I’ve mentioned mobile deposit the few times I have to go into a branch, staff offer no help and skip over subject. If you are going to offer these types of products, they need to work.

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Raquel05

3 months ago

Response from developer

Thank you for the kind words! We're so glad you are enjoying it.

Not working since update

I am very frustrated with this app since the most recent update. It keeps abruptly closing on me. I’ve done every conceivable step (both with the app and my devices) to resolve this with no resolution…and while customer support responded to my emails, they were not actually very helpful, suggesting it wasn’t on their end and that no one else had reported a problem. I don’t often write reviews, particularly negative ones, but I’m wondering if anyone else is having issue since the most recent update.

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Viropana

2 years ago

Response from developer

Thank you for your review! We apologize for the issues you have been experiencing with our mobile app, we understand how frustrating that can be. We have been working with our developer and everything should now be resolved. If you are still experiencing any difficulties, please give us a call and a member of our team would be happy to troubleshoot and document any outstanding issues to relay to our developer. Thank you!

Non functional

Apps not working and not able to log in to view my account. Please fix soon.

DjTicToc

2 years ago

Response from developer

Hello. Thank you for your review. We are sorry to hear you are having issues with our mobile app. To help troubleshoot, please give us a call at 800.448.9228 and we'd be happy to have a member of our team work with you directly. Thank you!

Deposit check through the app

I just figured this out all my friends have been doing This for a couple months and now I can let them know verve applies that pressure

big crazy thats me

3 years ago

Response from developer

Thank you for your review!

Best Bank

Honestly wouldn’t go with any other bank. It’s a credit union. If you need help getting a home, they’ll help.

Bnias420

3 years ago

Response from developer

Thank you so much for the awesome review!

Best credit union ever

This is the best credit union I’ve used in my life! Loyal customer and member for a few years now and I love the new facial scan to open account info setting. Thanks for being so reliable and secure. love always, Heather Mason. A satisfied customer and app user☺️

Mattsqueen☺️😍

3 years ago

Response from developer

Thank you for the fantastic review!

Love the new app

This is way better than the last one! Glad for the upgrade.

lukesmom55

4 years ago

Response from developer

Thank you! We're glad you like it.

Ehh

To be honest, I prefer the other version. This version is really slow when it comes to updating the account when money is used. When the old version is showed right away. No hate, but hopefully I get use to this.

lasinvent

4 years ago

Response from developer

Thank you for your feedback!

Mortgage info sparse

Love the app....like the quick check on accounts.

But, as someone with two properties with mortgages served by Verve, c/o Midwest, I wish more info showed up in the app regarding these accounts.

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