App/associates
So far the app is good, getting familiar with it. The associates I deal with, always over the phone are commendable. Friendly, courteous, knowledgeable, helpful. I have many financial institutions much closer to my residence but when I retired I stayed with Verve. I have been with Verve way since you took over BACU and will stay with Verve. Especially like your online banking. Throughout the years you’ve always taken care of my financial needs...
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Response from developer
Thank you for the great review and your kind words! We appreciate you!
Next Century Banking
This verve update brought the app from the stone ages to the future of online banking. It’s like one minute, you’re sending carrier pidgeons to deposit checks and then this new app is like sending laser equipped dolphins to protect your account. Such a huge improvement.
I used to bank with Community First, but this app is even better than theirs. #ThankYouVerve
I used to bank with Community First, but this app is even better than theirs. #ThankYouVerve
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Response from developer
We love that you love it! Thank you!
Snazzy!
This new app is beautiful and sleek! The only thing I wish I could do is move accounts around through here and not have to log into a desktop to do it. Other than that it’s perfect! 😁
Holy heck, an upgrade
This is so much more useful than the old app. No more signing in, a quick view, what else!
Response from developer
We love that you love it!
Released too soon?
I’ll bet the entire app is super buggy considering I can’t get past the change password requirement because it keeps telling me my 10+ digit password with a nice mix of uppercase, lowercase, numbers and symbols doesn’t meet the requirement. This is only when confirming the password, the first entry compliments me on my strong password choice. Not in a hurry for them to fix this, it’s only my money to can’t access...
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Response from developer
Hello. Thank you for your feedback! Please contact us at 800.448.9228 or info@verveacu.com and we'd be happy to work with you to find a solution to the issue you are experiencing. Thank you!
Easy navigation
Love the layout of information and the easy icon options to navigate.
Response from developer
Thank you! We're glad you like it.
Systems update
I’ve had an account with verve for about 5 years now, always loved their services besides the app.
I just installed the update they had been working on… and wow, I must say fantastic redesign & biometrics integration.
I hope we can keep improvements like this coming as new technology is always evolving 😊
I just installed the update they had been working on… and wow, I must say fantastic redesign & biometrics integration.
I hope we can keep improvements like this coming as new technology is always evolving 😊
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Response from developer
Hello. Thank you so much for your feedback! We're glad you like it!
Nonfunctional
This is not so much an app but a much-worse functioning way to access a website. Logging in is a giant pain and often prompts you to reset your password, using the app menu at all logs you out, zooming doesn’t work (which you need to do since there is absolutely no consideration taken to the size of your phone screen), and the app doesn’t even take up the full screen on iPhone X and later. I’d give this zero stars if I could. Unacceptable to have such a bad app in 2021.
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Can’t give it a zero.
This app literally won’t allow me to login and hasn’t for well over a year or more. The login button stays grayed out no matter what. It forces me to use the web browser. It has no Touch or Face ID integration which is a shame. It also hasn’t been updated to fit screens that have changed in the past four years or more. I seriously doubt anything is being done to correct any of this or even work on something entirely new which is sorely needed. I doubt Merv puts up with this! Or did he eat too much pumpkin spice again?
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Response from developer
Hello. Thank you for your feedback. We're constantly working to improve the user experience. Please contact us at 800.448.9228 if you have any more issues.
Still not fixed
Logging into the app still doesn’t work; it will only allow logging in to the system though the full website log in.
It’s been over a month since I posted this comment, and yes, I mention it to the folks at the locations whenever I visit. It doesn’t work. Fix this, Verve!
It’s been over a month since I posted this comment, and yes, I mention it to the folks at the locations whenever I visit. It doesn’t work. Fix this, Verve!
Response from developer
Hello. Thank you for your feedback. We're constantly working to improve the user experience. Please contact us at 800.448.9228 if you have any more issues.
