Stopped working
Like another user here, app worked fine for me last month but doesn’t appear to be working now to pay bills. Disappointed because I liked it when it worked. Hope it’s fixed soon.
Waste of time and energy
I downloaded app in July and paid first bill just fine.
I log back in to pay my bill this month, bill pay error. It certainly lets me login and see my bill, but allows me to do nothing otherwise. I’ve uninstalled and reinstalled, installed fresh iOS software, uninstalled and reinstalled…..and ultimately had to pay the bill via phone. 👎🏻
I log back in to pay my bill this month, bill pay error. It certainly lets me login and see my bill, but allows me to do nothing otherwise. I’ve uninstalled and reinstalled, installed fresh iOS software, uninstalled and reinstalled…..and ultimately had to pay the bill via phone. 👎🏻
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Poor App
You really need to improve your app Smeco. Why have one if it doesn’t work?
Doesn’t work…
This app used to work reasonably well. I used it b/c the site won’t work properly on my phone, now the app doesn’t work at all. Get it together SMECO! Login failure each time I try to log in. I know the password works b/c I can log into the website… again… the website doesn’t work on my phone either so all I can see it the top bar, like it’s constantly refreshing and won’t stop.
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Worst app ever
If I could give it negative stars I would. The app has no memory of anything Including my correct email, checking account, cc, or even that I have an account. A customer since 1988 and I still can’t pay a monthly bill without re-entering checking acct or cc info, and that’s assuming I get past the “no account” / “add account” firewall. No, “firewall” is too polite. It’s like Dante’s Inferno on steroids.
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Bill Pay
Doesn’t even allow you to login to make a payment so what’s the point of offering it if it doesn’t work 🤦🏼♀️
Better but...
Still can’t get the bill pay to work.
Garbage
This app is garbage. Absolutely horrible - can’t even add my account. Error received after entering 10 digit account number and either last 4 of SSN or even billing address zip code. This APP is an utter piece of junk.
Does not work
Downloaded the app & it crashed when I tried to use it. It crashed 3 times - when I tried to contact Smeco, when I looked at Account Manager & when I tapped Outage Map.
Complete and Utter waste
Too many steps to simply pay bill. Acct Information from Web, should auto transfer to mobile app. Fonts are way too small (need a magnifying glass to see them). Very poorly designed and executed.
SMECO hasn't updated in months. Please do better. Customers deserve better.
SMECO hasn't updated in months. Please do better. Customers deserve better.
