IPVanish User Reviews

Reviews Summary

Top reviews

Vpn

Great application

Response from developer

Thank you for your positive feedback about IPVanish! We're thrilled to know that you're enjoying our service and remain committed to providing you with the best VPN possible.Please don't hesitate to reach out if you have any future questions or concerns.Best regards,IPVanish

Excellent

Excellent product. It does what it is suppose to. And it is backed by great support.

Response from developer

Thank you for your positive feedback about IPVanish! We're thrilled to know that you're enjoying our VPN service. At IPVanish, we remain committed to providing you with the best VPN experience possible. Thanks again for your support, and please don't hesitate to reach out if you have any questions or concerns. Best regards, IPVanish 

Sketchy at best

I’m pretty sure it does what it’s supposed to do but it does so much more. For example even though I have told the app to trust cellular networks it blocks it all the time. On my laptop it blocks my home WiFi even though I’ve added an exemption for it.
It seems to work well then I realised I’ve lost connection and it takes me a while to realise that the vpn has done its magic again.
I’m not sure I would recommend this to others that are not familiar with how to configure it as it doesn’t seem too consistent in its activity.
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Response from developer

UPDATE: We have not heard from you, we are closing the loop on this as this must not be an honest review. 5/17 - by the numbers, our millions of happy customers who use our apps every day would disagree with you - Our apps do not block access to networks, but they will connect to the VPN when on untrusted networks - send us an email to management@ipvanish.com and we will be happy to help. We look forward to hearing from you.

BE CAREFUL WHEN USING THIS APP

This VPN is amazing but it charged me $150 when my 7 day free trial didn’t even expire. It charged me the next day after I had just been on the 7 day free trail for about 8 hours. If you only want the 7 day free trail cancel IMMEDIATELY after you sign up. You can still use it till expiry date but please be careful. Other than that its a great app. If you do do this by accident, you can always send a request for a refund straight from apple but you most likely won’t hear back from apple for about 48 hours.
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Response from developer

Hi there, Apple will only bill you if your appleID has already been used to start a trial or if you pick a monthly account. Only yearly accounts are eligible. We are so glad you are enjoying using your IPVanish. If you need anything you can reach us at management@ipvanish.com and we will be happy to help.

The No Service Service

The service continuously drops out, every day, every night. Daily protection is hit and miss, always connecting while maintaining connection without fail is non existent. Night protection is more continuous for longer periods while still disconnecting itself randomly every night.

Response from developer

Hi there, 3/29-Update: We have not heard from you and we have reached out in good faith, we are left to conclude that this is a dishonest review. We remain ready to help you. 3/27- by the numbers, our millions of happy customers who use our apps every day would disagree with you - Please make sure your ISP is not throttling your VPN access. Let us help you join the club as another happy user - send us an email to management@ipvanish.com and we will be happy to get you connected. We look forward to hearing from you.

Works a treat

IPVANISH works great. It solves all my streaming security problems. Great price and a great service.
Would def. recommend.

Response from developer

Hi Jack, Thank you for your positive feedback about IPVanish! We're thrilled to know that you're enjoying our service and remain committed to providing you with the best VPN possible.Please don't hesitate to reach out if you have any future questions or concerns.Best regards,IPVanish

As far as I can tell it’s not a reliable VPN

Becomes disconnected sometime leaving me unwittingly unprotected.

Sometimes I can’t stream, go to my bank or credit card accounts or open a web page with it on so I have to turn it off. Isn’t all that the purpose of a VPN?

Sometimes it gives me connection errors so I have to kill the app and restart.

I also don’t like the setting options. Option to work when on Wi-Fi, isn’t that where you need protection because routers aren’t secure?

I paid for 2 years but I will not be renewing it.
I’m sorry but I just can’t recommend it to anyone. :(
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Response from developer

Hi there, there is a bit of a learning curve with VPN. Our VPN does not block any website or app, however some sites like your bank do block VPNs. This is true for all VPNs, the bank wants to be able to track you so they block VPNs. As for streaming, we support access to all the major streaming sites in the most regions around the globe. Steaming apps will forcibly block you on Apple ios devices because they force you to use GPS which makes it impossible to mask your location with the VPN. The good news is however that streaming will work fine on other devices like, FireTV, Windows or mac. We actually have millions of happy customers that use our VPN everday, you just have to understand what you are getting with VPN. If you have any issue with your IPVanish, Give us a call at +1-800-591-5241 Operating hours: 9am – 5pm CT (UTC -6), Monday - Friday and we can help.

Wanted to give 0 stars

I took 7 days free trial to try the app and unsubscribed so that I still try out the app and renew if experience is good. But after unsubscribing my account got canceled.

I tried the setup from scratch again which re-enables the subscription from apple again (for year) but now I cannot use the account. It says wrong password on login and the worst thing is I cannot even get password reset email.

Contacting support results in response “apple subscription cancellation deactivated my account and I need to create a new account with fresh signup and a subscription” (even though I had one active via apple).

You guys need to make a better system than this stupid stuff!
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Response from developer

We are here to help, Please send us an email to management@ipvanish.com

Don’t waste your money!

I purchased this app for a trip out of the country. I was out of town for one week. The service seemed to work as promised. I didn’t need to use it again for a while. I then tried using it 10 months later, and it would no longer connect. I hoped it was a glitch. I again tried to use it on another trip out of the country & it still wouldn’t work. I spent over 3 days with someone in customer support and they continued to blame it on the hotel instead of fixing the issue. I requested a refund & cancellation of my subscription. They had no problem canceling my subscription but forget getting a refund for the year & a half that it didn’t work. You have 30 days to cancel & it’s only guaranteed for 30 days. No wonder…it only works for that long. Highly disappointed in the service and policy! I would highly discourage anyone from purchasing this VPN. Find one that will guarantee it works the ENTIRE time you have it!
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Response from developer

Hi Karla, please send us an email to management@ipvanish.com and we will be happy to help. We look forward to hearing from you.

IPVanish

I have to shut it off to watch a show

Response from developer

We support almost all of the popular sites, but usually, you can't access them on ios devices because the apps are hard-coded to use location services and your real location is detected because you can't hide from GPS if location services are hard-coded in the app you are using :)

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