IPVanish User Reviews

IPVanish: IP Location Changer

Mudhook Marketing, Inc.

Utilities

Productivity

Reviews Summary

Positive highlights

🔒

This app hasSecure and protects privacy

🔥

This app hasFast and reliable connections

📱

This app hasEasy to use on mobile devices

🌍

This app hasWide range of server locations

🤖

This app hasHelpful and responsive customer support

Negative highlights

❌

This app hasUnreliable connections, frequent disconnects

💰

This app hasExpensive subscription, auto-renewal issues

🚫

This app hasIncompatible with some websites and streaming services

🔍

This app hasConcerns about logging and data collection

🤯

This app hasConfusing setup and troubleshooting process

Top reviews

Most RecentHighest RatedLowest Rated

Works Great

I haven’t had any concerns since I downloaded ipVanish. Easy to use and very configurable.

MoGo65

a year ago

Response from developer

Thank you so much for taking the time to leave a positive review of IPVanish VPN! We are pleased to know you enjoy the service and find IPVanish helpful. We truly value our subscribers and take pride in the positive feedback we receive from them. Thank you for being a loyal customer and championing IPVanish to others looking for a leading VPN service. Your trust in our product is appreciated, and we are committed to continue providing you with the best VPN service.Best regards,IPVanish

Not great, poor customer service.

Service started out ok but then apps like Netflix and Disney plus started to recognize IPVanish as a VPN and not work. I stopped using it after a few months. When the auto renew came around the card at that time had expired. Instead of recognizing this like a good company IPVanish just tries multiple times to process an expired card. Tech support of no help and you cannot cancel online without, you guessed it updating the credit card lol.

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X96mnn

a year ago

Response from developer

Hi there, We are here to help, please email us at management@IPVanish.com - You can cancel using this article here https://support.ipvanish.com/hc/en-us/articles/360053941613 If you subscribed via our ios app then it is apple that is continually billing you. We do not have any control over ios subscriptions. All app store subscriptions, refunds and billings are soley controlled by apple. For more info on how to cancel see here https://support.apple.com/en-us/HT202039

Good choice

Use it since multiple years and works really fine

Dany Lavoie

a year ago

Response from developer

Thanks for taking the time to share your positive experience with our VPN service.We're committed to providing you with the best VPN service and your feedback means a lot to us.Thank you for your support and for trusting IPVanish as your go-to VPN service.Best regards,IPVanish

Great VPN

Having ip vanish for so many years with very little problems. Did have one problem but support helped me through it. 👍

Jstepvan

a year ago

Response from developer

Thank you so much for taking the time to leave a positive review and champion IPVanish to others looking for a VPN. Your trust in our product is appreciated, and we are thankful to have you as a member of the IPVanish Family. Best regards, IPVanish

Payment

I’m just trying to watch my movie and I have to pay like tf

boobear769

a year ago

Response from developer

We don't have a free trial through our website, but we do offer a 30 day money back guarantee on yearly plans if you are not happy with the service :) We also offer a 7 day trial via android and iOS on annual accounts. We are a premium VPN, we have super fast and secure connections in over 2300+ locations in 75+ countries all over the globe. We also give you maximum privacy with a strict zero log policy.

Seems not to work as well as it used to

Of late, I sometimes cannot do anything financially over the VPN. That is one of those times, I feel, are when you really should be using one. One of the other issues I’ve noticed it that if I need to enter a verification number, even if the point I picked is in the same state. It will only work if I shut off the VPN completely. I’ve been using this service on my iPad Pro and both my iPhone 13 Pro and now my iPhone 14 Pro. The issue is the same across the board. On my androids and Windows devices, so far have not noticed these issues. Today, I could not get on any website at all. Persisted even after reboot. Had to leave my phone off for like an hour, shut off. Seems to be working again. When I had attempted to get into the settings, was showing updating configuration, but was stuck. Only when I closed and reopened did it kind of work as it should, but no internet. When I’d clicked on setting or locations, would get stuck again with the same message. What’s going on, having now service on a phone that is not even 30 days old yet and a phone that is a couple years old? I hope it is a bug that can be fixed. Mixed feeling because, as Ive said, has worked until very recently.

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jungleraver13

a year ago

One of the best

Read a great deal of info on VPN’s, everything needed was found within IPVanish. Security was the main concern along with ease of use, advanced features and price were also a major factor. IPVanish ticked all the boxes on those concerns, recently used the support service which was outstanding in both promptness of support and remedy to my particular problem. I would rate IPVanish six stars if I could. Thank for a remarkable service.
Regards John C (UK)

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fit-tie

2 years ago

Response from developer

Hi John, we thank you for the very kind words. We are very happy to hear that you are enjoying using your IPVanish - Please feel free to reach out to us again if you have any questions :) We are glad to have you as part of the IPVanish family.

Does what you need it to do

I’ve used this VPN for 6 years and never had an issue with it. There seem to be continual improvements happening in the background as you would expect, connectivity and ease of use being spot on. Their customer service is also top notch, really responsive and another reason to stay with IPVanish. Really happy user.

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Sainley1974

2 years ago

Response from developer

Hi there, we are very happy to hear that you are enjoying using your IPVanish - Please feel free to reach out to us if you have any questions :) We are glad to have you as part of the IPVanish family.

Cheap service but a lot of issues for continuous use

The service on my tv box stops working any time that I disconnect or connect the device. Sometimes it seems connected but no IP is displayed so really time in the counting is moving but there is no real service until I disconnect and connect again. Service freezes several times , so I have to sign out and re sign in. Really a bothering process since I am paying for a service that should be fast and continuos…

After a response as of today 5/1/23 in which is said that my device is not updated, and that’s why is acting weird I gave to tell you that I have another 2023 device and it is happening the same , so your answer is not correct. So sorry maybe another tricky gadget that I don’t know. By now I consider your service poor same as your technical customer service.

Thank you

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josea7

2 years ago

Response from developer

We can help you with any issues on an updated device, We can get you going via live chat, To speak with one of our agents via live chat, click on the Help link at the top of our homepage and then click the help icon in the bottom right of the help page.

Updated issue

After this last update it said i had to be allowed to be tracked . I rejected to condition and it would not connect. Bring tracked defeats the purpose of a vpn. If this is not the case than the last update needs updated to fix this because it is a condition to use this and i do not like that.
It is not connected almost every time I go look at it . It has to reconnect. About once a week I have to renter all log in . Your tracking says it goes over seas to 3rd party tracking and collection would be on what some concider not appropriate. If it violates hippa or the constitution then you are failing and a private vpn but a shadow public vpn or like how communist view privacy and that violates the USA constitution and the reason for a vpn. This all will be exposed soon for that in the company’s that track and violate even our own government will be expunged of such constitutional violators and violations. I hold off on my rating at this time. Thanks

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Mipps71

2 years ago

Response from developer

We do not monitor or track anything. The message you received is a generic warning by apple's ios letting you know that a VPN connection is being created, if you do not allow it our app cannot create the VPN connection.