The only thing that would make it better is to have it put money in my account.
This app does what it is supposed to do. I use it for billpay, checking my balance and making check deposits. The best that can be said for an app like this is that it is reliable. It is!
Great service
I started with another large bank . I decided to try Community based off the wonderful relationships with my family throughout the years . The service is great and I look forward to a long relationship much better than the Larger institutions.
Good except for one major issue
I’ve liked this banking app. It’s one of the main reasons I decided not to switch back to another popular bank I have an account with. But for the past three months, the app has not worked to allow me to pay on my credit card account. Normally I could select the MAKE A PAYMENT option in two different web pages within the app and it would allow me to transfer funds from my checking account to my credit card. But no more. Once I select the MAKE A PAYMENT option it now shows background coding on the next webpage where I enter all my info. It acts as if it’s going to take my info but it never finishes the transfer on the last webpage. I have told customer service reps over the phone a few times. And each rep keeps telling me the the issue must be my app and to download it. I have the latest app version so it won’t let me download it again. So I’ve done everything on my side to make it work and it still doesn’t work. I’m tired of calling the bank and waiting forever just to ask them to transfer the funds for me. In this day and age thesis issue should have already been fixed a few months ago.
A couple things I like about the app. It allows you to change the name of your savings accounts for tracking purposes. It also allows you to change the reason why a transaction was made.
A couple things I like about the app. It allows you to change the name of your savings accounts for tracking purposes. It also allows you to change the reason why a transaction was made.
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Web navigation
Improvements required for navigating for recurring payment/ transfer editing.
The CreditCard payment screen could also have option for monthly billing/ statement payment amount.
Payment to other account within the credit union account holders could be also simplified.
Thanks
The CreditCard payment screen could also have option for monthly billing/ statement payment amount.
Payment to other account within the credit union account holders could be also simplified.
Thanks
Don’t take care of their customers
I have been a customer since 2009 and I can never get a loan because my pay check doesn’t go in to this account. I have a direct deposit set for this account but sit can get a loan and in this time of need I just don’t understand how they would help a loyal customer. Will find a new credit union that values their customers and are willing to help during the harder time of the year. After all the money I have had in my account rather it’s a constant direct deposit or not the bank should be willing to help out in some way even if I can’t get as much as needed. But to get no help at all is crazy during Covid-19 I will not have any of my find held by this bank anymore. I will be changing my direct deposit account to a new account.
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Daily User!
I confess that I am on this app everyday!
It makes it easy to monitor your spending
& bill paying. I’m sure there are features, such as budgeting & depositing checks, that I don’t use but would love to learn. Don’t know if there is a tutorial, but a little in-person seminar would be great, after the pandemic is over. I’ve been a member of the credit union since the 80’s & remember having to call for information. They’ve come a long way!
It makes it easy to monitor your spending
& bill paying. I’m sure there are features, such as budgeting & depositing checks, that I don’t use but would love to learn. Don’t know if there is a tutorial, but a little in-person seminar would be great, after the pandemic is over. I’ve been a member of the credit union since the 80’s & remember having to call for information. They’ve come a long way!
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Perfect except for one thing...
I wish the bill pay area on the phone app looked the same as it does on the PC, where you can see the most recent payments, and currently scheduled/pending payments.
I also wish they would synthesize the loan payment, bill payment, and scheduled transfers into one comprehensive page so that it would be easier to manage and anticipate upcoming drafts, but that is more of a critique of their website in general, not this app.
***Update- they did end up editing how the bill-pay area is configured and expanded what we can view about pending transactions.***
I also wish they would synthesize the loan payment, bill payment, and scheduled transfers into one comprehensive page so that it would be easier to manage and anticipate upcoming drafts, but that is more of a critique of their website in general, not this app.
***Update- they did end up editing how the bill-pay area is configured and expanded what we can view about pending transactions.***
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Very quick and easy!
I, like most people, am usually just checking my balances...and, that info is on the first screen! I love that. More detailed info is just one more click.
The only other option I use with any frequency is moving money from Checking to Savings, or vice versa....again, quick, easy, user friendly.
The only other option I use with any frequency is moving money from Checking to Savings, or vice versa....again, quick, easy, user friendly.
Not working after update
Tried logging in like usual but it seems like after the update it won’t allow me to access my account not sure if it’s just me or if other people are having an issue
Update: After updating its working again, I love the app it’s quick and easy and I’ve never had any trouble besides the logging in issue.
Update: After updating its working again, I love the app it’s quick and easy and I’ve never had any trouble besides the logging in issue.
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Wish there were alerts or controls
With my previous bank, every time my card was swiped it sent me a text message and the app sent a notification. You could quickly catch fraudulent activity and shutdown the card before too much damage is done. With this, there’s nothing on the app. I accessed via a computer and they have a feature where it’ll alert you for things but it is typically several hours delayed. By then, someone could have wiped out your accounts.
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