Leave a Review Avast Secureline VPN Proxy
Worked well for a few months then did not...
I started using the Avast VPN on my Iphone and PC. For about 6 months it worked ok except that sometimes Google won’t let you do a search because it detected too many searches from the proxy server everyone was using. So i had to disable the VPN to use Google.
I am not sure what happened at 6 months (maybe an update?), but after that it never worked well. Some problems were:
- i get a License expired notice in the middle of the license term. Then this cleared after a few days.
- the VPN did not turn on automatically like it used to before. I would be using the phone and realize later that the VPN was not active. Then i would manually start the app. That is very inconvenient and resulted in not using it at all.
- when i am at home using my WiFi, the app would not allow me to start the VPN at all. It would give a message that said somethinh like “cannot use VPN when using a trusted WiFi connection. Remove trusted WiFi connection to use VPN”. What is the point of this limitation? Even if i am using a trusted WiFi from my home the ISP provider and websites i am accessing can still track me. But the app is not turning VPN on until I forget my WiFi and connect using LTE.
Today my license expired so i am not going to renew it. Will try something else for a change this year.Show lessNMJ-sw
Developer Response
Hi, thanks for your feedback. Please provide us more details by sending the log. Here are steps how to do it: 1) Wait for the issue to appear 2) Open the SecureLine app 3) Tap the icon of "cog wheel" in the upper right corner to enter settings 4) In settings tap on "Help" 5) Right at the bottom tap on the blue "Contact Support" 6) Select the "Contact technical support" at the top 7) Enter your e-mail, describe the problem, make sure that at the bottom you attach the log file for analysis and "Submit" the ticket When we receive this additional information we can react properly. Thanks, Avast Mobile Support-TeamUnreliable iOS VPN
I do like Avast software, it works well and what I have installed on my laptop does not eat resources like Kaspersky for example. With the iOS VPN, From time to time you will notice that the VPN connection symbol has disappeared. Open the app and it connects in a second, almost as if it was connected all along, but it wasn’t because an advertisement just correctly told me which town I’m in. That’s how I noticed it was disconnected, I don’t know how long it’s been disconnected for. Not good enough for a product that is designed to protect my privacy. The desktop version seems to be fine, no complaints with that at all. The only other gripe I have with Avast is up-selling. When buying Avast ‘Premier’ I thought I’d paid for the full Avast software, but there always seems to be another up-sell. This might bring in revenue for you, but it feels sneaky and believe me - your customers do not like it. This is a shame because the software really is excellent, but regrettably I will switch to something else for both AV and VPN when the subscription endsShow lessNeurodex
Developer Response
Hi, thanks for your feedback. Please provide us more details by sending the log. Here are steps how to do it: 1) Wait for the issue to appear 2) Open the SecureLine app 3) Tap the icon of "cog wheel" in the upper right corner to enter settings 4) In settings tap on "Help" 5) Right at the bottom tap on the blue "Contact Support" 6) Select the "Contact technical support" at the top 7) Enter your e-mail, describe the problem, make sure that at the bottom you attach the log file for analysis and "Submit" the ticket When we receive this additional information we can react properly. Thanks, Avast Mobile Support-TeamGreat company gone bad
I’ve been with the AVAST company since I have had technology and hasn’t let me down yet. This has to be the biggest back stab to date with me. avast SecureMe was a good VPN and understandably removed from the App Store. Thinking that this application would have at least a throttle on a connection for free users I came to this as a last resort and was ultimately let down. I know that at the end of the day there needs to be a profit but at this rate people will be paying $50 a month for air to breathe.Show lessTrameJoseph123
Needs widget quick change location.
Needs to have a widget to change the location. Great app guy thank you. Also would be nice to see p2p on mobile appcheeseformyegg
Developer Response
Avast SecureLine allows peer-to-peer (P2P) connections through our data center locations listed below: Prague, Czech Republic Frankfurt, Germany Amsterdam, Netherlands New York City, New York Miami, Florida Seattle, Washington London, United Kingdom Paris, FranceGreat Product
I love Avast Premium on my computer, not one problem, but this VPN has only worked off and on for the past year or two. When connecting to WiFi, it connects and disconnects over and over making WiFi connection impossible. It will be fixed one update and back to unfixed the next, I will not renew this VPN when it comes up for renewal. I’m sorry but enough is enough.Show lessUnsure70
Almost perfect
Would be nice if it worked on the Fire TV. Just sayin.Bubble Buster Too
Developer Response
Thanks for your feedback! We'll forward it to our developers in hope to include this feature in a future version. AvastGood app but needs tweaks
I have ATT internet but am switching to Spectrum. No problem using VPN app while I was an ATT subscriber. Instead of an ATT modem-router combo, I bought my own router to go with the Spectrum modem to avoid rental fees. That is where my troubles began. I could not get the Netgear app to work on my iPad and one suggestion was that VPN could interfere. I ended up switching to a Linksys router. I was able to connect the Linksys app after setting up my account on my laptop, but my internet connection became a problem. I kept getting disconnected. So, I deleted the Avast VPN app on one iPad. No problem connecting on that one. Since I still have ATT, I connected to the internet on my other iPad using ATT and went into the Avast app. I disconnected the “connect automatically when not on a trusted network” feature and was able to connect to the internet again. Then I decided to add the Linksys router to my trusted networks. So far it is working. I went into copious detail so maybe people with more technical knowledge can figure this out. I am not sure if the problem is with Spectrum’s internet settings, the change to a separate router and modem, the app or what. BTW, initially the Spectrum connection worked, then it stopped working later in the day. I may end up manually connecting the VPN if my solution does not continue to work, something I can live with.Show lessMusicalisch
Developer Response
Hi, sorry to hear that. We are ready to help you, but I'm afraid it would be too complicated to deal with this here on App Store. Could you please contact us by contact form https://support.avast.com/en-ww/contact/paid_ios_Avast-SecureLine-VPN-for-iOS ? Just describe your problem again and add any useful information. Thanks! AvastBS Trusted Networks Prompt
The prompt to trust a network before disconnecting the VPN reeks of a desire to record all your internet traffic.
Make it harder to disconnect and people won’t. Why encourage more data throughput if not to collect it? More data throughput = higher running costs and a slower VPN. Only reason to do it is if Avast makes more off of it (your private data) than it costs them...
A true privacy conscious VPN service wouldn’t encourage more usage than necessary.Show lessBoris7477954
Amazing.
The fictional city’s, such as Gotham city, and wonderland will always work on Netflix. They are for the US, And UK, however they are always updating!! Hope to see Canada soon (Calgary is kinda central and has the most money so best option for streaming ;)EPCA_2003
Developer Response
Hi, thanks for your positive review, we are glad you like the app! AvastMediocre, not super dependable. Will we get a beneficial update soon?
The updates seem to never really solve the biggest problems. This app, which I have paid for the last two years, frequently drops the connection to the server and does not reconnect. It doesn’t notify you either. I suddenly realize on public WiFi or at home that suddenly I’m no longer connected to my VPN. Happens during active use or idle periods. Additionally, every couple weeks or so it will say that it has to reinstall the VPN profile out of the blue. Closing the app and relaunching sometimes fixes this. Very annoying especially when your connection is no longer secure. Sometimes it asks to reinstall the VPN profile back to back to back even with a reboot of my phone. IPhone 10 and 6+ have identical problems running this app. I’m going to start looking for a better VPN service before my next years payment. Time to do some homework and hope to not deal with the same frustration with other providers. I’m even willing to pay significantly more elsewhere just not to be frustrated so often. I have other apps from Avast that work flawlessly so why can’t they get it together with SecureLine?Show lesssin_cerely
