Leave a Review Amazon Seller
Horrendous Issues. No way the 4.6 rating real.
Long review due to strong frustration and loss of sales for idiotic reasons.
Seller support is horrendous. Not quite sure how else to give feedback than to leave a review.
The biggest issue is the inability to critically think. Most agents are reading a script and posses POOR communication skills. I have had to call on multiple issues over the last few months making literally HUNDREDS of calls in hopes of getting an agent who can both communicate clearly and reactively help.
Given how many calls are necessary to be made, the process is further frustrating by agents reading a script using filler words and restating non-useful or irrelevant information compounding the amount of both my and Amazon’s time wasted.
Agents should be trained to efficiently assess the situation and collaborate with the seller and drop the benign platitudes. Don’t manage the situation, attack it.
Also, there is no clear way to reply to an agent (when you FINALLY get a useful one). I was messaged from a very useful agent asking for a reply to schedule a call and there was no way to reply. Incredibly frustrating.
What’s more is just about ANY attempt at a fix requires 24-72hrs to see if it even worked. Meaning dynamic problems take WEEKS to fix.Show lessA name no one has taken yet
Love selling on FBA and the app has a lot of great features
The biggest issue with the app is it doesn’t know when I’m trying to scan a barcode or an item. I will try to scan a barcode and the image search will automatically search for something that looks like an image of the packaging of the barcode I tried to scan, leading to incorrect search results and this happens multiple times in a row as it seems it prioritizes the image scanning. I think a great option would be to pick between scanning a barcode or an item so the app knows what you are trying to do.Show lessDawgin swag monster
Push notifications not working when new customer orders are placed
Great app but for some reason I am no more getting push notifications when new customer orders are being placed. This issue is same for both prime and non-prime orders. I have already turned on all notifications in my phone iOS settings and all push notifications in the app. I think the problem is that in the app push notifications settings there is no more an option of selecting new customer orders.Show lessLol soho
I want to like it but……
I have been trying to list several handmade items through the app and do not find the app user friendly at all. It won’t post pictures even though I use the photo studio option which tells me my pictures meet all the requirements. It tells me some of my listings are incomplete without telling me what is still needed for them to be considered complete. It takes several tries for me to actually get something listed. Sometimes once I have submitted a listing and want to make another listing, it tells me my previous attempt was unsuccessful. Overall it has kind of been a nightmare and huge waist of time.Show lessChapWife02
Would love to change the order of the links
I don’t use the app to list, don’t care about news, and most of the features offered in this app, as I use my laptop or pc for those actions/features. I use this app when I’m traveling or away from my studio. Therefore, what’s most important (for me) is knowing when I have orders, emails from customers, and returns. I’d love the option to move those three action links to the top of the the list so I can view them at a glance.
Also the communications feature isn’t always accurate so I’ve missed emails when I’m away from the studio.Show lesss@oc
Trying to set up store
I have been trying to set up my store for three days and all the page does is go white and acts like pages flipping in a book. As soon as that stopped the first time, I can type all of my information in, but after I press continue, it does the same thing and wipes out all of the information I had just put in. I am not sure how someone is to use this unless maybe the issue is that I need to set up my store on a desktop and use the app for daily, as needed store maintenance.
It’s quite irritating and I would appreciate some guidance. Thanks!Show less#Thatkid
“Revenue Calculator” worst addition possible
Why would you go from having your revenue automatically calculated on the front page of each item you look at in your inventory, to forcing users to click several buttons to get to it, only to still not properly show up half the time? Mine often has trouble loading, especially when service isn’t great, so I can’t even access this critical information a majority of the time. To make such a shift in the way the app runs is absurd and infuriating. I use the app all throughout the day, and it went from a mostly neutral/positive experience to absolutely rage-inducing with this one idiotic change. WHY. JUST WHY.Show lesshmd app
If I could give it zero stars I would…
Selling here as a small business has been extremely frustrating… I love how the order has already shipped and their systems messed up and refunded my customer… not like they already don’t take enough of my money as it is… the app is hard to use, nothing works properly. The support is non existent and have the time does not help. I’m left to figure out most of it on my own, if you’re thinking about selling here.. don’t… they don’t care about your small business.Show less$$$ GANGSTA $$$
Your Account Is At Risk Of Deactivation
This is unfair. I am not going to send a product to a fake buyer and risk not only that the product get lost but also the fake buyer asks for a refund and keeps buying from me. If these buyers were real, I would have shipped the product. I am the first person who wants my products to sell and the first person who wants these products to be shipped, but to real buyers. Before threatening with account deactivation, you should monitor/screen what's behind the seller choosing to cancel an order. Because one thing is to do it viciously and another thing is to do it to protect the store. Help the seller, not the fake buyer.Show lessJuana Portela
I lost a lot of money
When I first started I had a good first payment check after that I spent so much money to get the product and loss all my money. Then you don’t have a lot of help a lot of things are self taught bottom line if you don’t have money to play with it don’t get involved because you will lose a lot of money as I did my second check was $372 and I spent over 1000 to send out products to my customers so I just gave away free items they do returns and get their money back and I’m just out of my product and my money I quit.Show lessbhkirasdhyf
