Long review due to strong frustration and loss of sales for idiotic reasons.
Seller support is horrendous. Not quite sure how else to give feedback than to leave a review.
The biggest issue is the inability to critically think. Most agents are reading a script and posses POOR communication skills. I have had to call on multiple issues over the last few months making literally HUNDREDS of calls in hopes of getting an agent who can both communicate clearly and reactively help.
Given how many calls are necessary to be made, the process is further frustrating by agents reading a script using filler words and restating non-useful or irrelevant information compounding the amount of both my and Amazon’s time wasted.
Agents should be trained to efficiently assess the situation and collaborate with the seller and drop the benign platitudes. Don’t manage the situation, attack it.
Also, there is no clear way to reply to an agent (when you FINALLY get a useful one). I was messaged from a very useful agent asking for a reply to schedule a call and there was no way to reply. Incredibly frustrating.
What’s more is just about ANY attempt at a fix requires 24-72hrs to see if it even worked. Meaning dynamic problems take WEEKS to fix.
Show less
A name no one has taken yet
Dawgin swag monster
Lol soho