Garbage!
The previous APP worked just fine, why make this AWFUL update!? When I change the temperature on the app, it does not take on the thermostat. Now it says “OFFLINE”. Trash this update and bring back the old one!
Loved this app for ten years, then update took away functionality
So, an update. I am sure that new features come along, new ways to support the York HVAC.
But I cannot figure out how to set up the new app. I follow the “easy steps”. Until the first question - What is my device ID? My programmable thermostat does not give me one - on any thermostat, no matter what screens I look at.
Where do I turn for help?
Should I update the thermostat software? If so, how?
Should I not expect a notice from York that has THE SPECIFICS of my York thermostat - who told me that I WILL BE NOTIFIED of updates?
Should I not expect a quickie “problems/resolutions” page on their website?
I would love to hear from York.
But I cannot figure out how to set up the new app. I follow the “easy steps”. Until the first question - What is my device ID? My programmable thermostat does not give me one - on any thermostat, no matter what screens I look at.
Where do I turn for help?
Should I update the thermostat software? If so, how?
Should I not expect a notice from York that has THE SPECIFICS of my York thermostat - who told me that I WILL BE NOTIFIED of updates?
Should I not expect a quickie “problems/resolutions” page on their website?
I would love to hear from York.
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Response from developer
Thanks for the update and feedback. I'm so sorry for the trouble connecting. We have made changes to address this issue and ask that you update the app and try again. Please let us know if this is resolved. If not, we will be happy to walk you through the necessary steps to get everything working smoothly.
Don’t update
How can I get the old app back
The new one is hopeless
It rejects all signings
Please give back the old one, it has worked for years
The new one is hopeless
It rejects all signings
Please give back the old one, it has worked for years
Updated App and now can’t connect to system
My app automatically updated and now I can’t connect to my HVAC system. When I try to follow the steps in the app, I cant find a device ID to connect. If you want to use your device to control you system then dont do this update!!!
Broken
If it ain’t broke don’t fix it. The old ap worked just fine. The new one does not
Update Broke The App!!!
Has worked great for 6 years!!! New update is crap! The indoor temperature always reads 73 degrees, NO MATTER WHAT IT ACTUALLY IS! Also it does not show me if the A/C is running like the old version. Way to update something that worked to something that is worthless!!
Crap
This app is a piece of $h!t. Can even get it to verify my thermostat. Come on man.... it’s 2020... can’t you make an easy to use app that works? Really JC
Unable to use due to account lock
No idea how to get support to unlock my account. Happened during the reset of my password. Help!!
Password Reset
When u tried to sign up it told me my email was already used. So I tried to login with my email and said forgot password. Nothing happened no reset no token. Can’t use WiFi control from app
Support is non existent
I haven’t been able to complete my account setup since day one (over a year now) so I am unable to log in to use software. Have tried to get answers from online support but no one is responding.
Response from developer
Apologies for the poor experience. We've launched a new version app. Log in should no longer be an issue. Please check it out and let us know what you think.
