CarGurus User Reviews

Reviews Summary

Top reviews

The best car app in the world

I truly love how you make it so easy for the customer the consumer to navigate through you guys app and find exactly what type of car are we type of truck or what type of sedan that they may need in the response time is just amazing I truly appreciate you guys and I wish you the best and you know if you ever need any pointers I’m always here see you soon I love the support your tech-support is one of the best tech-support I’ve ever experienced everybody’s so nice and the response time is just unbelievable thank you for being so caring so It’s just a wonderful feeling when you feel like the company
Show less

Response from developer

Thank you so much for your 5 Star Review!!!

Total joke and waste of time

I owned a car dealership for years so I’m not some amateur when it comes to placing ads and navigating apps. This is another example of an overhyped app that lacks in every department. So many glitches and so many missing components that it’s too time-consuming for me to list them all. The whole rating system, “over priced, high price, fair deal, etc” is structured to their advantage and to manipulate individuals into listing their vehicle at lower prices. Price shaming is what I call it. It’s ridiculous. Every vehicle is uniquely different and supply and demand curves are constantly changing. Sometimes above equilibrium, and other times below, depending on the current marketplace, hence the, the whole business model is flawed. Their algorithms are grossly flawed and inaccurate. All my dealer friends agree and feel the same way. The proof is in the lack of buyer inquiries and interest that you get. This is unequivocally the worst car app out there.

Don’t even waste your time.
Show less

Response from developer

At CarGurus we strive to have the most accurate pricing available, and we believe that accurate pricing will ultimately help you sell your car to a qualified buyer. In this case, the IMV was adjusted to reflect average private sale prices. Please check out our article relating to price differences between private sellers and dealers Why cars for sale by owner cost less than cars from dealers Be sure to check the 'Private Sale Estimate' estimate when entering your vehicle information on our Car Values page, as this will accurately reflect our private listing IMV!

Great app would love a keyword in search

For example- I am shopping for Toyota tundras. I need the 5.7 not the 4.6/4.7 engine. The engine filter only goes by cylinders, and both these engines are v8s. Would be great to search keyword 5.7 ...

That was my original feedback. You responded “ Reading this made us smile” that’s cool, but have you made improvements to the app so that engine search is not just based on cylinders but also displacement? I’m stoked to make you smile, either way. I already bought a truck so I’m not using the app anymore. good luck. It’s a crowded market.
Show less

This App has had many improvements. And I love using it even more.

Cyrene

Image quality iPad Pro 2022

Images on adverts prior to clicking on for more details is of a really blurry and poor quality. Could do with improving

Needs a reboot

Pictures of the cars are awful. Some useful info not seen on other apps.
Think I’ll stick to the other app, I like to see what I might be buying.

Not working on iPhone 6 Plus

Technical spec says this works on my iPhone 6 (iOS 12.5.5) but when I try to open the app it initially attempts to do this but then instantly shuts itself down.

Never works

App and website have been “stuck on interstate 404” for over a month when trying to view “my car(s) for sale”. Uploads pictures upside down. Have had multiple inquiries on Facebook for free and nothing on here. Also request annoying photo verification AFTER you pay so if you’re not home, you already paid, but can’t list it till you get back to the house. I know it’s cheap but it could at least work. Even searching for other cars for sale is a hassle, it constantly kicks back to the top of the page and doesn’t show all the search options unless you exit and try to search a second time. And why not add cooled seats as a search option while you’re at it? I hope it goes back to how it was when it was new and works again someday.
Show less

Response from developer

Hi there. Thank you for reaching out. Our team has been actively looking into this and we hope to have a resolution soon. Please reach out to feedback@cargurus.com with any concerns or additional details you think may be helpful.

Great app just one thing please

I really enjoy this app, I’m on it all the time shopping around. If I could just make one suggestion that I hope would be a simple fix. This particular addition would make CarGurus hands down a 5 star app!!

When you are searching for vehicles by brand; You have the option to choose max vehicle mileage, max price range, and transmission type. When you search by body type these options aren’t available in the search filter. When you try to explore by body type it is almost overwhelming trying to find the range you are looking for. On top of that there have been many times that I finally get to the price range or mileage I’m looking for. The app would randomly refresh causing me to begin the forever scroll through vehicles I have no interest in. Again I love the app and will continue to use it I just think all your customers would benefit greatly from this adjustment. Thanks!
Show less

Response from developer

Reading this made us smile. Thanks for letting us know!

Version 2.31 - New car search for any vehicle results in 0 cars

If you initiate a New car search from the initial screen, the new version fails to display any vehicles no matter which make/vehicle you choose. Once it does this there is no option to increase the search mileage from the default of 50 miles. If I click on a prior to version upgrade “New car search” it returns a valid result set. Also there appears no way to communicate with the developer regarding bug fixes. When I go to “report a problem” it fails. I’m on IOS 15.3.

Update: I’m on 2.33 now and the issue is resolved.
Show less

Response from developer

Thanks for reaching out. We’re sorry to hear that and we would like to look into this further. Please feel free to contact feedback@cargurus.com.

Alternatives to CarGurus