!!Please Beware of Carvana and Silver Rock!!!!
Worst experience ever. I bought a $37K beautiful truck that ran smooth as silk for the week trial period. Almost immediately after the warranty the truck started knocking and running rough. I hadn’t even paid my first payment yet! I tried using their warranty service “Silver Rock” please look up silver rock before buying. Worst reviews that I have ever seen! The work is covered under the warranty however they will not cover having to send the parts out to be fixed. No facility that I can find has the machines in house to do the work. Everyone has to send the parts out. This essentially makes the repair not covered even though it’s covered under warranty…. Carvana is no help! I spent 4 hours on their chat bot. They ghosted me for an hour saying that they were going to help me and then just left. Finally over an hour after they left me someone else txt back saying to call silver rock. I had already called silver rock and they just tell me if I’m ok with paying the deductible then it will be covered…. None wants to help. I’ve already waisted so much time trying to figure this out and I’m just prying that I don’t get stuck with this truck that I can’t drive.
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Response from developer
That doesn't sound right! Can you give us more information at feedback@cargurus.com so that we can investigate.
LOVE/HATE Relationship w/ CarGurus 🌟 - 🌟🌟🌟🌟🌟
So… I absolutely love Cargurus website & their app! I shouldn’t give them only 1 🌟, but I’m giving it a one star cause there is absolutely no reason that they are not updated when cars are pending or sold!!! This may be to blame on the car dealerships as well since they don’t even communicate with one another about their own inventory from city to city or state to state. However, when u get your hopes up & about to go get that “car of yours dreams”, (after searching & searching for that PERFECT vehicle, after getting turned down over & over cause when u get there it’s SOLD/PENDING or GONE 😤.. it’s the most frustrating feeling ever! I gave up car shopping over a yr ago, came back car shopping 6 months ago, I still have yet to purchase a vehicle because of this problem! 🗣️🗣️🗣️
Please, CarGurus…. get it together when it comes to this issue!!? Other than this issue, I do highly recommend this app & website over any other!! 🌟🌟🌟🌟 For filters, notifications (except for sold & pending obviously 🙄), narrowing down your search and finding difficult vehicles to get or that perfect vehicle for that perfect price! Hope this helps someone! 😊🙃
Please, CarGurus…. get it together when it comes to this issue!!? Other than this issue, I do highly recommend this app & website over any other!! 🌟🌟🌟🌟 For filters, notifications (except for sold & pending obviously 🙄), narrowing down your search and finding difficult vehicles to get or that perfect vehicle for that perfect price! Hope this helps someone! 😊🙃
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Response from developer
We are sorry that you ran into this issue. Please feel free to Contact feedback@cargurus.com for more suggestions!
Needs a few minor improvements
It’s been useful in finding used cars. It gets my location somewhat wrong, but it’s close.
Wish we could give cars thumbs DOWN. Currently we can save favorite cars. But as I go through cars, I find some with problems that I don’t want to consider. A Thumbs down feature would either stop showing those in my search results or give me an indicator that I’ve previously ruled that car out so I don’t look at it again.
Also the Autotrader app lets me see the Carfax report directly from the app, instead of going to the dealer l’s website to see it. I’d love to have this feature on CarGurus as well.
Wish we could give cars thumbs DOWN. Currently we can save favorite cars. But as I go through cars, I find some with problems that I don’t want to consider. A Thumbs down feature would either stop showing those in my search results or give me an indicator that I’ve previously ruled that car out so I don’t look at it again.
Also the Autotrader app lets me see the Carfax report directly from the app, instead of going to the dealer l’s website to see it. I’d love to have this feature on CarGurus as well.
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Response from developer
Thank you for rating us 4 stars we're sorry we fell short of 5 star rating!
Good App
I like the Car Guru App, as it gives you a chance to look at various used and nearly new cars and be able to compare features, reviews of car dealers and the price and quality of the vehicles. I’d definitely recommend the app.
Can be misleading
The feature which states whether or not a deal is good, fair, etc is not accurate because of tactics used by listers. Often, I’ve found listers stating they do not report actual prices so they appear on earlier pages in the results. Example, there is a dealer who states he discounts the prices by 2,500 so he gets a better page rank and to expect to pay and additional $2500 when you come to the dealership. He further states that if a car is below x dollars then expect to pay that price. If it’s above y dollars then add the 2,500. This seems to happen a lot, it’s almost a bait and switch if you are not careful reading the listings. It’s disappointing to know that the app allows this to happen and score “a great deal” when it is not. Can’t blame the app, per se, but maybe they can police this tactic better.
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Response from developer
Hi, we are sorry that you faced an issue. Could you please share your contact details with us on feedback@cargurus.com so that we can get in touch with you and resolve the issue.
Great selection of vehicles
Every car available that you select
Autopilot
More options need to be added for search options. I only want to see vehicles with an autopilot feature (some kind of self drive like Tesla, General Motors, or even Ford) it’s extremely painful trying to find vehicles with this capability. I would also like to see a search feature added to the Body Style for EV. EV vehicles should have their own body style category added to make it easier for shoppers like myself to find and compare different types and brands of electric vehicles. Please make these additions to really help consumers find their next vehicle. I’ve been using this app for years to find my vehicles but now it’s not keeping up with my needs for what I and many others are looking for. Please add these features and expand your customer base. If you make these changes it would be a 5 star app.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at feedback@cargurus.com. Thank you.
Great app just needs one fix
Really enjoy using the app and have only one suggestion for ease of use. The black arrow in top left corner used to take you to page of listings after clicking on a car however right now it takes you through the each of car selections instead of exiting back to listing page with all the available cars. The left and right arrows just above the car photo already allow you to switch between car listings. Only way to go back to all the cars is to start search over.
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This app is horrible
My son was looking for an affordable car and he could not find it because the app was not being very good. He just wanted a brand new Dodge Durango and it was not working. This app is horrible. I think that the developers need to fix it right away because I just want my son to have a brand new Dodge Durango now I did all I want is for you to fix the app so my 12 year old son can have his Dodge Durango that he wants, I am a 39 year old mom who is very disappointed in the people who made this app because it is so bad that a 12 year old cannot even use it to buy a brand new Dodge Durango. He was so excited to get a brand new dodge Durango, but the app was not I just want my kid. Happy with his new dodge Durango I mean can a 12 year old boy just buy a dodge Durango in peace. This app is. Horrible and it needs fixed. Or else I will have to call the developers myself and get them fired because I’m friends with the CEO. Please fix the app right away so I can buy my brand new dodge Durango for my 12 year old son. I have lived in America, the land of the free all my life in this app does not seem very free for my kid to use it to buy a brand new dodge my son has a baby on the way in humans even have a car to drive around his baby and his dodge Durango that he couldn’t get well not a bad by him because he could not get the app to work to buy his brand new dodge Durango.
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Response from developer
Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app at feedback@cargurus.com, so we could improve it based on your feedback
Van search
Very good app but there is room for improvement, when searching for a van you should have the option to select lwb, high roof , Luton etc
Otherwise I’ve got to scroll through lots of vans I’ve no interest in
Otherwise I’ve got to scroll through lots of vans I’ve no interest in
