Terrible Customer Service
Obviously this company doesn’t need your business. Rude employees that are very unhelpful. I hope I never have to deal with this company again !
Hard to use. Doesn’t work well
At least once a year I cannot get this app to work. It is very difficult to use
App not working
The app has not work for the last 8 months. It won’t log in.
Easy!
This app makes paying so quick and easy.
Can’t login
Enters into a loop where you can’t login
Terrible app
This app is poorly designed and poorly managed. There is no auto pay option, and they never send the push notifications designed to remind you when to log in and pay. I get notice of intent to cancel each month because the ignorance behind the design of this app. Pretty sure they are just trying their hardest to hijack late fees from everyone of their customers. Logging in is also a real pain, sometimes this app is set on repeat and never allows you to get in, you simply just have to come back another day and try or call in and wait n hold while paying extra fees for them to collect over the phone. The developers and maintainers of this app have forgotten about it, just like they have about the customers they service. I suggest finding another company to use immediately before frustration mounts.
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Agitated
Issues logins and site loading
Broken
I received a cancellation 🥴
This used to be a great app. Not sure what happened!
This used to be a great app. Not sure what happened!
App did not recognize me
I tried paying the account in a timely manner on my 6 th payment. It would not let me do anything I spent an hour redoing everything to get it to accept my payment after I have already seen a letter of intent to cancel . Which is such a harsh few days of being late because of their technology. Then it charges me late fees during the worst time of our human lives . They are just blood suckers . If it happens again I will find someone else to help me out that really appreciates the American people for using their companies . The world has now changed and people like them are going to be left behind . They deserve it though . It will never be as it was . Hope they change if not they will be a broke and past lender .
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Aweful
Hate it and the company. Rude support, and online is a pain and doesn’t work on mobile device. iPhone 11
