Freshdesk User Reviews

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

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Can not read text on Mobile device

Still after many years of complaining, the developer have done, absolutely nothing about making the text readable on an iPhone.

It's almost impossible to read the text far too small, almost illegible. I have no idea why it takes me so long to fix such a simple thing.

Terrible support

Xlr8neo

2 years ago

Response from developer

Hello We are sorry for the inconvenience. The font size on the app is dynamic to the phone settings. If the default font size in your iphone is set to large, then the font size on the freshdesk support desk app would also be adjusted to large. Please try updating the app to latest version and kindly recheck. If issue still persists, pls write to us at support@freshdesk.com

Zoom and font options

Needs font size option and be able to zoom in on a ticket.

Jason Jonas

2 years ago

OK but not great

I can’t see my reports and no dark mode

Ticklemesolid

2 years ago

Reply option is now missing

Can’t find the reply button all of a sudden in the latest version. Have to click add note and then select the option for customer to get response.

fonewiz

2 years ago

Great app but Missing a couple things

I use this app everyday and it is pretty good but I wish it had access to some of the reports and I really wish it had Dark Mode. The stark white is blinding.

ravenwolf8301

2 years ago

Updated

Not everything updates in real time and I’d like to see better updates for the app. The app also can’t do everything the web can do which is understandable for an app but also very inconvenient when it comes to ticketing for visits - as this is suppose to be for.

I also have many issues with freshdesk as it is not as clean as many other ticketing systems i’ve used. Our analytics don’t match well because of system items. Its managable for small business but a headache as soon as you get any larger.

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Sadeysa

2 years ago

Great app but could use some minor improvements

This is a really great app. I think there are a few functionality enhancements which would really help:

1. Add the “summary field”, available on the web interface, into the app. It’s useful to have agent data visible on the top and is the thing we miss most in the app.

2. Add the option not to collapse the conversation by default, and when expanded to expand in full rather than collapsing each reply.

3. Add the ability to “select all” on the tickets list page. Currently we have to check the boxes one by one.

4. Show counts in the view list menu. This already displays in the title while looking at a view, but it would be good to have it in the side menu too.

5. Allow custom fields to be displayed in the ticket view.

6. Consider enhancing the iPad version to show tickets on the left in a pane view.

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EMatan

2 years ago

Bug issues

Every time i use the mobile app it force closes when i go to create a new ticket! This bug really needs to be addressed as i can sometimes spend 20 minutes trying to simply create a new ticket when i could be doing other things in the time spent doing this!!

dofkejcnf

2 years ago

Response from developer

Hi, we're sorry to know you're facing issues with the app. Please write to us at support@freshdesk.com, with the details so that we can look into this issue and get it resolved at the earliest.

Not good

Old school, dated and broken and no effort made to fix the glitch. It won’t let me set a start time or end time for my notifications - just glitches and when i set my start time it sets it as the end time and vice versa so it just doesn’t get right if that makes sense. Sent a video showing this to customer service and they were extremely unhelpful and did nothing to fix. Tried deleting, reinstalling and restarting phone.

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1234569201948

2 years ago

Response from developer

Hi, we're sorry to know you're facing issues with the app and service. Please write to us at support@freshdesk.com with a reference to this review so that we can look into this issue on priority and get it resolved at the earliest.