Leave a Review Resy
Horrible customer service and unfairly terminated account
Resy cancelled all of my reservations and stated my account is terminated with no possibility of reinstatement. All with no warning. Emailed them, and they said it was due to misuse and refused to give more details. I contacted the restaurants myself and found out that Resy’s system thinks I am a bot. The restaurants were more helpful than customer service, and that’s not even their job. I am not a bot lol nor have I ever used one or done anything along the lines of misuse specified by their terms.
Resy also said these are efforts to “safeguard the integrity of our platform and in service of our restaurant partners and Resy users.” If this was actually the case, Resy, then your lackluster team, which I assume might just be automated responses and a faulty algorithm, would actually be able to catch the actual bots and resellers stealing primetime reservations, and not your real users who are just trying to enjoy a good meal. Your software can’t discern literal bots from human users?
Reading other reviews, seems I’m not the only user who has experienced this either. This is really the cherry on top of the app’s TERRIBLE UX as well.
They have no phone number to call, and there is no option to open a case, or even create a new account, as my one phone number is linked to my unfairly banned account. So so frustrating as the majority of restaurants in my area utilize Resy for reservations.Show lesshimeshikiiiii
Horrible customer service and unfairly terminated account
Got emails saying all of my reservations for the next month are cancelled, and my account is terminated with no possibility of reinstatement. All with no warning! Emailed them, and they said they terminated it due to misuse… basically they think I am a bot.
They also said these are efforts to “safeguard the integrity of our platform and in service of our restaurant partners and Resy users.” If this was actually the case, Resy, then your lackluster team, which I assume might just be automated responses and a faulty algorithm, would actually be able to catch the actual bots and resellers stealing primetime reservations, and not your actual users who are just trying to enjoy a good meal. Seems I’m not the only user who has experienced this either. This is really the cherry on top of the app’s TERRIBLE UX as well.
There is no option to open a case, or even create a new account, as my one phone number is linked to my unfairly banned account. So frustrating as the majority of restaurants in my area utilize Resy for reservations.Show less1 Star App. Deserves Less.
The app is terrible. The support is terrible. The restaurant I chose requires within 15 days out to make reservations. I made a ”Resy” the first day I was allowed to and was in notify status. It stayed in notify status until the day before the date - which is when I called the restaurant. They said they couldn’t help and only Resy could fix the issue they wouldn’t even place another reservation for me saying only Resy could do it. Unbelievable! The restaurant did not have a Resy number I could call. All they had was an email. I also could not find a Resy support number to call. I emailed but never received any support. All I got was a Resy survey! I ended up taking my party to another restaurant using Opentable, which I NEVER had any issues with. This is my first time using Resy. It will be also my last. If there is a restaurant using Resy only, I will call them to see if I can make a reservation over the phone. If they say it has to be through Resy, I will find another restaurant.Show lessthe Mighty Lemor