Missing info, no human to reach
I’ve been using the app for 7 years and never cashed in on any points. They either expire, which I don’t think should ever even happen…or seem out of reach for anything good. I still use it a lot for the convenience of making a reservation. I just went on and all of my reservations are gone! Including one I made that it’s coming up in 2 weeks…GONE. There’s oddly only 2 old reservations showing from 2019 (I have made well over 50–100, including at least 3 in the past month. So all my points are gone too. It takes so long to accumulate points and now I have zero. There’s no one to talk to…they have some bot who “helps”, only if you ask exact questions- none relating to my issue. I’m so annoyed. Honestly, I’m over the app at this point and I’m wondering if there’s another similar one. Seems like a scam to get me to think I’m gonna earn something for using it. Where’s the customer service? How do I get all of my reservation history back along with my points?
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