Leave a Review Smart Thermostat by NV Energy
App is unreliable
I often adjust my thermostat on the app and it fails to actually make the change on our wall unit (and thus our AC unit or heater) rendering it useless when away from the house. I’m also unable to set the “away” schedule—it just reverts back to the standard schedule. The app is totally worthless, except to check and make sure NV energy hasn’t involuntarily put us into an “energy saving” event.Show lesssprty3
Horrible
This app stinks. Most of the time the settings I put in on the app don’t ever go through and it just reverts to your old settings or makes up its own settings. I keep my thermostat high in the summer, like 80 to 82, but NV energy will still bump my thermostat up to 84 on its energy saving days. I can understand doing that to people who have their thermostat set to 60s or 70s, but not when it’s already at 80. Trying to kill my pets? I mean, I hate them but I don’t want to kill them.Show lessCossack96
Horrible
Renting a house with an NV energy thermostat. The old tenants Settings are saved and the AC goes on at midnight and 6 am and I can’t reset the setting. The app/ website doesn’t let me register and when I call their system hung up on me. This ridiculously bad, this system that is supposed to save energy is wasting energy.Show lessLjallday83
App doesn’t work.
Whenever I try to change the settings via my app, it does not work. It will temporarily change but then always reverts back to my original settings. We have to manually change the settings on the box.App not responding!
The app does not respond when you want to go from heating to cold . When ever I try it gives and error message and snaps right back to the setting before. Something is horribly wrong. I had to uninstall it 3 times to try and change it. Still having issues. I need to call NV Energy to replace this thermostat or ask for them to reach out to the app developer because the person is not correcting the problem and it’s been happening off and on for sometime now!Show lessSharkflyt
Please make an update
The app is so old with so many bugs. I will screenshot my message because I know it’s not going to be taken seriously.antoinetteedmonds
Okay— but older thermostats stopped working
The app is okay and has worked well for me over the past four or five years, but recently (as of Oct-2021), the older thermostat I have installed stopped responding. Turns out it’s an issue with all of the old ones so they’re replacing it ✨for free✨. For those complaining about the app changing the temp, you have to go into the app and check your schedule. It’s likely on a schedule that you can adjust. Also you can opt out of energy events using the app or by changing your temp on the thermostat. I like participating in events because it helps the environment by reducing the amount of electric demand at peak times so they don’t have to use as much less efficient backup generators. Give it a shot, it’s a good FREE alternative to Nest IMO.Show lessmacuser123934234234
Has stopped functioning
As of a few days ago, I’ve had nothing but problems. I have not been able to change the temperature through the app/website since then. I’ve also had problems with getting logged out and not being able to log in and thermostats randomly disconnecting.ComeOnThisCantBeTaken
App
Last night NV energy did an upgrade or something to the eco factor system. My app keeps setting my temperature to 83. I reset it, deleted and reinstalled the app, reset WiFi, tried to call NV energy. After being on hold for tech support a message states the party you’re calling is unavailable and to leave a message, WHAT!! Fix the system/app because whatever was done last morning night made a mess!!!Show lessVeglex
Mess
You can change your schedule all you want, next time you check it the old schedule is back, unedited. Even more unacceptable is the "savings" they pretend to give you by changing your setting by 1 or 2 degrees every chance they can get no matter what you've set the thermo for.
I work at home so CONSTANTLY fighting the thing to make the house comfortable. We're not energy hogs by any means. We consistently have lowest usage in our neighborhood according to NVEnergy monthly graphs.
Replacing to make thermostat control and consistency not a daily battle.Show lessBrooks Rogers
