Don’t trust them to book your Flight
When i booked the trip I made a request to fly as direct as possible and offered to drive to larger Cities to catch our flight. They put us on a horrible flight schedule with Delta that had us checkerboard the East Coast before even leaving for Greece. When I called to request a much quicker flight schedule that I did all the research to find and was available at a reasonable price they said it would take 3 weeks to get back to me. Then I received an email on the weekend telling me I had only 24 hours to respond after fares had increased simply because at this point We were only 2 weeks from departure. Now I have been instructed to wait 5-7 days for this “internal flight team” to make the change but when I opened the App I was already being billed. We haven’t even packed yet and are already sorry that we booked with this travel company, and certainly do not let them handle your flights.
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Epic Time in Greece
This is our 5th tour with GoAhead Tours! With every tour we want to go again. Unfortunately, time is at a premium. We have to fit so much in and taking a tour is the best way. Artemis was our main guide. He handled everything with our group. Three islands in one week. The bus drivers on each island got us to our hotels, ships, and tours. Most of our group had big check-in, plus carry-on luggage. We had packed light with a carry-on only. We bought olive oil at our first stop, and had to check in that bag with the rest of our group. Everyone was wonderful. We would recommend taking the catamaran excursion for a fun swimming party. Love you ❤️❤️❤️
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Linda and Charity
Vanesa , our tour director , went above and beyond with her job ! Not only was she Extremely kind and helpful, she was by far the most knowledgeable historian I have ever listened to !!! She also tells you stories packed with humor , as to keep you interested , because the amount of history she teaches you is mind blowing !
The only thing I would suggest is double checking with the group in the hotel lobby ( before we get on the bus ) to make sure everyone has their passports (if necessary that day ) . Also , making sure (if passports are need that day ) to post it on our guide sheet. One day when passports were mandatory, it was not posted at all on the guide sheet , but it was posted on the app . There is probably always one idiot in the group that forgets to look at the app!!!
In conclusion , Vanesa was by far the best tour director we have Ever had ! She is absolutely the best !! We love her and hope to do future tours with her !
The only thing I would suggest is double checking with the group in the hotel lobby ( before we get on the bus ) to make sure everyone has their passports (if necessary that day ) . Also , making sure (if passports are need that day ) to post it on our guide sheet. One day when passports were mandatory, it was not posted at all on the guide sheet , but it was posted on the app . There is probably always one idiot in the group that forgets to look at the app!!!
In conclusion , Vanesa was by far the best tour director we have Ever had ! She is absolutely the best !! We love her and hope to do future tours with her !
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First day in London
It was helpful that Mike, the guide, was aware of our need to rest after the all-night flight. And having the substantial meal after the introductory meeting was pleasant.
I wish there had been some excursions planned to cover the ones that had to be cancelled. It was a disappointment to have not had any excursions in London due to the group travel technicalities. As a new comer to European travel, the excursions are important especially when promised at the get go.
I wish there had been some excursions planned to cover the ones that had to be cancelled. It was a disappointment to have not had any excursions in London due to the group travel technicalities. As a new comer to European travel, the excursions are important especially when promised at the get go.
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Christian Tour of Israel
All your communication from EF was excellent. Our tour guide Rami Abu Hanna was superb. I can’t imagine anyone knowing more than him. He cared so much about us and simply made the trip for us. Our bus driver was incredible. The hotels were really nice with a large amount of food selection. The only negative for me was the fact that there was a minor change needed on my wife’s ticket. United Airlines charged us $920 to do this. As a partner airline of EF Tours, I would have thought that someone in the company could have gone to bat for me. That was very disappointing. I’m upset that the airline would feel okay about doing this to someone that was already paying a lot of money to fly with them. It’s just not right.
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Poor client service
Travel disappointments and terrible client service! While at the airport for the extension to Sicily, 4 passengers were advised to go to the airline ticket counter as our tickets were VOID. We were at the airport at least 2 hours in advance and ended up missing our flight. The tour director tried to assist us with EF travel tours but he was told they would call back and did it receive a call back before he had to get on the flight with the other 11 passengers. The 4 of us struggled with getting on a flight to get to Catania and the EF travel tours reps said that I had to deal with the airy, it was their fault. The airline pointed the finger at the travel agent, EF tours. The only way to get something done was to do it all. The 4 passengers split up, 2 tried yo take a flight to Milan then to Catania but that did not turn out. Then 2 got on a flight to Roma and had to stay on standby to get to Catania. 2 passengers went back to the hotel for the night and tried to get to Catania the next day. It is now 6:08pm, the 2 travellers/passengers that started their day at 3am are still sitting in the Roma airport still waiting for a standby call and no one from EF tours has reached out to follow up.
During the morning and day ordeals there was zero attempt to help with the airline, only to ask for an update on what I found out.
To say that I am incredibly disappointed and disgusted in the service is an understatement. I will NEVER travel with this your company again.
During the morning and day ordeals there was zero attempt to help with the airline, only to ask for an update on what I found out.
To say that I am incredibly disappointed and disgusted in the service is an understatement. I will NEVER travel with this your company again.
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First time traveler
Traveled to Switzerland, Germany and Austria.
Our tour guide, Sebastian was great. He was knowledgeable and handled any issues that rose. Which we did have a couple of problems. First my wife and I had to have our room changed due to a bad smell and our daughter had to have her room changed due to the power not working.
Our bus driver did an excellent job as well and I felt safe on the bus.
Really enjoyed Switzerland. The stay in Lucerne was great. The local tour guide there was knowledgeable regarding the history of the area and provided a lot information. The scenery was fantastic. I would enjoy seeing Switzerland again.
Stopped in Liechtenstein on the way to Germany. Not a lot of things to do there based on time issues but it was nice just being in a different country.
The stay in Germany was nice. The old section of the town was full of history. Going from place to place was tricky at times not speaking or reading German.
The first night in Austria was really enjoyable. I attended the Dinner with Mozart with my wife and daughter and it was great. I would highly recommend this excursion. The next night and day I was sick and could not go on that days tour. A Go Ahead tour representative checked on my status by phone and text message.
All in all, we had a very nice time.
Our tour guide, Sebastian was great. He was knowledgeable and handled any issues that rose. Which we did have a couple of problems. First my wife and I had to have our room changed due to a bad smell and our daughter had to have her room changed due to the power not working.
Our bus driver did an excellent job as well and I felt safe on the bus.
Really enjoyed Switzerland. The stay in Lucerne was great. The local tour guide there was knowledgeable regarding the history of the area and provided a lot information. The scenery was fantastic. I would enjoy seeing Switzerland again.
Stopped in Liechtenstein on the way to Germany. Not a lot of things to do there based on time issues but it was nice just being in a different country.
The stay in Germany was nice. The old section of the town was full of history. Going from place to place was tricky at times not speaking or reading German.
The first night in Austria was really enjoyable. I attended the Dinner with Mozart with my wife and daughter and it was great. I would highly recommend this excursion. The next night and day I was sick and could not go on that days tour. A Go Ahead tour representative checked on my status by phone and text message.
All in all, we had a very nice time.
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Food and wine tour of Spain
What a wonderful trip to Spain. Our tour was guided by Ana. She lead us with a lot of knowledge and interesting facts that let know about Spanish local customs followed by great food and wine. Our hotels were lovely and our group was small and fun. Ana also looked after us so well and had a lot of information. We also had great bus drivers and guides. We will go again!
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Great travel app
I have been using EF app for a three trips, what a great app. One of the main reasons I travel with Go Ahead tour due to the app. Please engage the tour director and other tourist in the group to use it too. Two of the trips I took , only hall of the tourists in the group are actually using it, that is a shame and defeated the purpose. One of the beauties I really appreciate the app —my old trips are still in my account that I can always go back, even to chat with old friends👍
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Failure in design
Contact info in this app insists on a US state and zip code. Not friendly to others.
