Leave a Review Luxy
Site Not User Friendly
I signed up for the 6 month Luxy Black membership and now using the app/site for about 4 days now. The site is less than user friendly. You have no option to set distance parameters to get matches that are geographically desirable. You are only given the option to pick any of the major cities such as ‘New York” or “Los Angeles”. For example, I set my age range to a 10 year range and chose New York as my location preference. 8 out of 10 of the matches I am getting are in Canada or somewhere in the Midwest which is way out of my preferred age range and location! Definitely not ideal for dating and I don’t care to long distance date..After contacting support the only instructions I got was to “broaden your age range and reset your preferences”. Well I don’t have any interest in dating someone 15 years older or younger than me and there are no other preferences to reset! In summary, the site looks really pretty, the guys are hot (if you are in the market for 20 yr olds) but it is not at all user friendly and not worth the $300 I spent for a 6 month membership. Stick with Match and Bumble. Cheaper with more filtering options, better results for a better price!Show lessBabeRuthsGal
Developer Response
Hi there, since we cannot access your Luxy account at here, would you please email us at support@onluxy.com? Our customer service are happy to help. :) We hope you'll re-consider the rating if you’re satisfied with the solution.Scam, WASTE OF TIME, Beware!
I’ve tried to maintain my profile on here but some how it always got reported or taken down. I verified my profile, photos and still was taken down. Customer service or help? Forget it. Very incompetent service and app, they never give you actual facts, they copy and paste the same response. I believe they target specific people to take down. If your incredibly good looking your profile is most likely to be seen more and eventually because it’s causing so much attention they will report you. It’s happened to my friend who also downloaded this app. It’s not worth the money or time. You will get frustrated knowing you can’t online date on this app because the more you grow then more you become a target. It also could be you not responding to people your simply are not interested in, people can report you for whatever reason, if you don’t respond or interact with the people who are constantly wanting your attention they will turn around and report you. If you get enough people to report you because you simply aren’t into them, they will take your profile down! This app is so shady, there’s no guarantee or security either. I would not upload your images because they will use them for advertising. BEWARE!Show lessHightimezs
Developer Response
Dear Luxy user, thanks for using Luxy. I am sorry for your inconvenience. If you have any questions, please contact customer service, Luciana. She will handle it for you as soon as possible. Also, you can send us an email to support@onluxy.com. Hope it helps. Your Luxy TeamPerfect and full of genuine people
I’ve tried a bunch of different dating sites and this one is absolutely my favorite! Love it sooooo much!!! I think It is super easy to use, seamless, and so far works perfectly. I’ve been on Luxy for awhile and got a ton of matches and amazing girls to meet up. I like the idea of reviewing everyone to make sure of the quality of members. It also prevented you from wasting time with the wrong persons bc most of them were verified as the ones they claimed to be. The membership fee is a little bit expensive while I believe it’s worth trying. I mean, I’d rather to spend some money to get the right matches and dates than to swipe day by day without getting any luck there. It is set up in a way that really make you want to connect with people. I highly recommend it!
Customer service responded fast and helped me fix the issue. I’d like to send my thanks to Amanda. I am really impressed. Very friendly and professional. Thank you.
Would give it 6 stars as it deserves but can only put 5.Show lessWilliam S. Weitzman
Account
I’am very disappointed with this app. First of all my account is disabled and I’m not too sure what I did wrong there. And then I can’t even seem to send your support team a message. I would like a reply if possible, Thankyou !LOVE YOU JUSTIN
Developer Response
Hi there, we're sorry but your account was blocked for the reasons listed on our Community Guidelines: https://www.onluxy.com/static/guide.html#/. Reports are reviewed manually by Luxy Team. And if you believe your account was disabled by mistake, please feel free to contact our support team on support@onluxy.com.Got 38 likes a day!!!
Yes, they sent me the message and told me I got 38 likes. Omg!! And I got lots of messages from guys nearby. I felt like people were actually on this app to date. It's great. The functionality of the app is amazing. I was looking for potential dates and making new friends. And I’m so glad that I tried this app. I don’t quite get how it works or its algorithm, but I’m happy to meet people from various cultures. As you know, it’s very interesting for me to explore new things. I recommended Luxy to my sis and she just texted me to say she used it in 2 days and loved it. 10/10. One more thing I would like to mention here is that the profiles on this app are in really good quality. I think I would say yes if anyone of them asked me out. Hahah. But u know, the pandemic, pfffff, it’s very annoying that we can only chat online and no way to meet up. Anyway, I will definitely try dating someone when all go back to normal. Btw, what does the roses mean? Does it mean that I’m getting popular on the app by receiving more roses? Any helpful tips? Thanks!Show lessAnne 15
Entertainment
I wouldn't use this app again, despite still being single. I have concerns about the privacy of my information and subsequent user safety as other uses seemed to be able to obtain my exact home address very easily without it being by me to any of them. If any ladies read this, I would not advise using it at all, but if you do I especially would not suggest showing any interest in anyone whom you do not find physically attractive, as you can't count on any money or any financial help or support as such. I doubt that any of these men, however wealthy they may be, are looking to provide for anyone - quite the opposite. And I don't think they are looking for wives, just entertainment. They also do not have respect for rules, privacy or physical boundaries of women, and may just arrive without prior warning or invitations. My photograph also appeared to have been taken from this app and used on another website without my prior knowledge or consent.Show lessGeorgiarose330
Developer Response
Our users safety is our number one priority! And there is no way for us to access or use your information without your permission. If you have any questions on this, feel free to reach us at support@onluxy.com. We are happy to help. Regarding the problem you mentioned above, we absolutely do not tolerate stalkers. Our moderators work dedicated to maintain the Luxy community safe and we’ve rolled out profile and report verification to tackle this issue. And it would be highly appreciated if you report them to us.A waist of my time
I’ve been on this app for about 5 days on a free plan. I am constantly getting messages enticing me to go and see who liked me, but then I need to upgrade to see who they are. I don’t find the app user friendly, they have many words that I don’t understand.. seems like are just ways to get money from us.
The 5 people I wrote to have not replied. Notifications were set on set up but then I could not find where to turn them off.
They also send a few times a friendly message saying I did well ... and then want me to ‘give them 5’ stars! I find that really manipulative.
The high profiles are not that high in my view, you still see poor photos, men taking photos in the mirror and profile photos of semi naked people...
I don’t think they should say the app is free as the free options are just a waist of time.
To add, when we search for local people, they are not in the same country. Don’t bother!Show lessDevaji
Developer Response
Hi there, thanks for using Luxy. As the leading upscale dating app, Luxy fulfills the dating needs of outstanding and sophisticated singles. To protect the nature of our community, the Luxy review team checks every new profile. The process allows people to join us if their profiles are legitimate, real and meet our standards. If you have encountered any suspicious ones, feel free to report them to us. Our team will investigate as soon as we get your report. Feel free to contact us if you have any further questions.Just another scam
First impression is this looks like a more selective and better dating app than the usual pof, tinder types. But you have a 24 hour wait to get access all the while being pressured to pay for the upgrade membership to get in early.
I waited the 24 hours then it says you failed you can delete the account and retry. I suspect this is there way to get men to pay the ridiculous high price to gain access. I could see people viewing my profile but they looked generic and as if they were fake accounts anyway pictures all too perfect like from a fashion magazine.
My advice to any man looking at the app would be don’t waste your time and certainly don’t waste money on this app just go download one of the popular free ones and it will be better.Show lessjims honest review
Developer Response
Hi there, thanks for using Luxy. As the leading upscale dating app, Luxy fulfills the dating needs of outstanding and sophisticated singles. To protect the nature of our community, the Luxy review team checks every new profile. The process allows people to join us if their profiles are legitimate, real and meet our standards. A completed profile will increase your chance of being reviewed in. Of course, to save your time, you can also choose to upgrade your account to Luxy BLACK. Should you have any further questions, feel free to contact us at support@onluxy.com.Account disabled - NO SUPPORT
I had luxy for about 3 months and had great success. Luxy even asked me if they could use my photos for advertising which I gave them permission for. Within days of them asking they “disabled my account”. I was a confirmed star on there but they said my account was inappropriate? It was nothing but successful and professional, I didn’t violate any of their rules which they said I did. They also said I could reach out to dispute the charge, which I did. All their reply email said was I was banned and they offered no other solutions. It’s been a month since then and now I am unable to make another account as it too gets disabled. This is a joke of an app and i’m really upset because I really liked the app until this point and now I can never use it again. That’s my loss as well as theirs, and they offer no support. The only reason my account was reported was by men who were upset when I wouldn’t respond to them, it’s not an app set up in favor of women. And they offer no help to them. Highly disappointed with the service and I can’t use the app again. Shame, i’ll seek elsewhere.Show lessARiley21
Where is the customer service?
The only reason I’m leaving this one star now is in the hope that someone would a actually bother to read this and reply to the 3 emails I send to the support team and the press team!
There is an issue with the reset your password option and I have been trying for the last day to get an email with a link to reset my password but I have not been successful! And I am receiving no support from the so called support team yet you call yourself Luxy and charge tons of money!!! Where is the customer support here??? I need someone to come back to me ASAP because it’s ridiculous!Show lessMимзо
Developer Response
Dear Luxy user, thanks for using Luxy. I am sorry for your inconvenience. If you have any questions, please contact customer service, Luciana. She will handle it for you as soon as possible. Also, you can send us an email to support@onluxy.com. Hope it helps.
