Wont let me access my account
Used the app for several years now and this last year I have to open a web browser to log into the app and when I get in I can’t get to my account page
Can’t Log In
The app will not even log in. User name and password are correct, app just sits on the ‘Getting Your Location’ page. Have tried with location services for the app on and off, on Wi-Fi and cellular data. Nothing.
Glitch on log in.
Multiple times this app completely resets. I have to relight in to my account through a website and then reset up my facial ID.
This is getting really old. I should not have to religion in with my password and be directed to another website every time I want to log in. My account is already set up and with facial Id. I should never have to do more than that to see my account at this point.
This is getting really old. I should not have to religion in with my password and be directed to another website every time I want to log in. My account is already set up and with facial Id. I should never have to do more than that to see my account at this point.
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Impossible to log in
Good for reporting outages and tracking them but I’ve never been able to actually log in
Something Went Wrong
If you need an app where something goes wrong more than right, then this thing is for you. Tried using it 6 times so far to get access to my three metered acounts and it has only worked twice. Most of the time it says something went wrong and it is not able to bring up data. Well, what good is it then? Honestly. Just delete the stupid thing.
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Facial imprint does not keep in my log in
I have to log in with my password each time an I have the facial is on my account.
Locate usage
Please make it easier to find usage data on the app
Easy pay
So much easier to pay the amount I’m able to pay, when I can pay it.
Excellent
Very simple to pay your bill. 👍
Bad customer service
They have horrific customer service they offered me a free thermostat that wasn’t free and put me in an program that I knew nothing about and charged me for it each month. Thermostat isn’t free they go up on your bill once get it. Then if you struggle paying the bill they shut the thermostat off wickedness. Do not accept any free thermostat not free. They will charge you for it in your bill. This company is wicked they control your thermostat as well so they put your stuff on what they want it on this will cause you to get sick of heat exhaustion in summer time or hypothermia in the winter time. What a wicked company. I hope this company goes out of business for being so wicked. Then since I live in Berkeley looks like I’m paying Berkeley bill from Berkeley foolishness. All these charges and we are paying for energy efficient charges for what I didn’t tell them to charge me for that foolishness who asked them to put that charge on my bill who is it helping not me it’s putting me in more debt.
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