The Instructions Were Completely Wrong
I liked the idea of being able to use the interactive building guide that this app offers. I purchased the Backyard Discovery’s Cordova 14x10 Gazebo and I tried to use this app to help me build it. It was fine at first but there were little things that seemed wrong when I was sorting parts. I was struggling to get started with the project because the app said I needed parts that weren’t included. I thought the manufacturer sent me the wrong hardware because the app said I was supposed to have 96 of a certain type of bolt and I only had 7. After speaking with Backyard Discovery’s customer service (they are fantastic by the way) they said the paper manual provided is more accurate since Bilt is a 3rd party that isn’t always up to date. When I compared the paper manual to the app, they were correct, the manual I was provided was correct where this app was wrong. This app caused me days of delays on this project and a ton of frustration. Beware of how much faith you put into it.
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Response from developer
I sincerely apologize for the frustration and appreciate your detailed feedback. As Backyard Discovery continuously improves their products, they do their best to support instructions for the older designs until they are out of stock. Unfortunately, it seems like you have one of the models that doesn't match the latest instruction updates shown on the BILT app. Going forward, we are working with Backyard Discovery to ensure customers have access to the "old" and the "new" instructions for any given product. Our job at BILT is to partner with brands to create perfect 3D instructions so you have an amazing assembly experience. I'm sorry we missed the mark on this one with the timing of the updates. Again, thank you for taking time to leave a review. Please contact us at support@BILTcorp.com if you have more comments. We value your feedback because it helps us improve and make BILT a better experience for everyone. We hope to regain your trust! -Angela from BILT
If everything were this easy!
We purchased a 4 burner gas grill from Sam’s Club. One of the first things it recommended was downloading and using this app. It worked beautifully! I would recommend doing it on a larger device such as a full-size iPad just so that you can see things in a larger size. But it was so nice not to be using the paper manual. You can rewind the action and see it easily a much larger. And if you question which item of the parts provided you need to use, that it will tell you. Absolutely wonderful. I wish everything came with this option.
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Nope
Tried to put a mainstays tv stand together and during the process it had some misleading info. For ex: the back side and the front side were indistinguishable in the steps, and I questioned them but did as they said. Only to get to the end and realize it is incorrect. Now I have to figure out how I'm gong to remove the nails.
Very inefficient if you can't use the technology you're given to make simple instructions for a simple product. I've run into a lot of issues and product flaws lately idk if anyone else has. But it's absolutely ridiculous how these companies are operatoring without any regard for the consumer.
Very inefficient if you can't use the technology you're given to make simple instructions for a simple product. I've run into a lot of issues and product flaws lately idk if anyone else has. But it's absolutely ridiculous how these companies are operatoring without any regard for the consumer.
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Fantastic app!!
What a great app. You can register your purchase, store a copy of your receipt, and have 3D instructions that explain every single step of assembly - all in the one app!! I only wish this app had every single product I own on it! Highly recommended.
App Is Only About Marketing
My opinion is this app’s main, underlying purpose is to get a way to text and email you with promotions. I could be wrong. The BILD app gives you access to a PDF version of the EXACT same installation guide that comes with the product. Why do I need that? I was installing a product that required me to cut electric power to my home in order to install the product, a ceiling fan, and that took down my modem and router. The app uses the internet, and gets crabby without net access.
Who needs an app that seems only to give you what you already have, with the downside being you’ll get inundated with marketing nonsense in your texts and emails?
Who needs an app that seems only to give you what you already have, with the downside being you’ll get inundated with marketing nonsense in your texts and emails?
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Really great idea and execution
The project I did had the rotation pivot in the corner of each model. I'd suggest calculating the center of the model and using that as a pivot instead. Even better if the center of the selected piece would become the pivot. Pinching and dragging actions often conflict maybe the pinch detection sensitivity needs to be tweaked.
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Love it!
Easy to follow! Can easily do any grill yourself! Highly recommended
BILT is a winner
First time using this app and believe me I’ll always look for products that use this app for assembly in the future. I purchased a Member’s Mark gas grill from Sam’s club in a box. I wasn’t looking forward to the assembly as it always seems to be something that isn’t quite clear in the instructions and many times I find myself disassembling something I already put together because I didn’t quite understand the written instructions the first time. Not with this app. There were 62 steps and everything went together without a problem. The 3D cad type instructions make it so easy to see exactly what to do. Great job to whoever created this program.
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For Weber Master-Touch
Easy step by step with 3D.
Highly recommended
Highly recommended
Great app
Great little app. very easy to use
