Leave a Review HSBCnet Mobile
What monstrosity is this ?
You can do money transfer even to existing beneficiaries ! I spoke to my RM and they said it’s for my account safety. What’s the point of this app if you cannot transact ?ravigokulgandhi
App is easy to use
I like itGerrym1062
Delayed transfer
Usually the app has been excellent- however we have had a transfer stuck for over 2 weeks now for a significant sum of money.
Hope it will be resolved soon - not much response from hsbc net payments teamSB-2024
FaceID does not work on Iphones
Trying to activate FaceID on the app is a night mare, it keeps saying to deactivate the other profile on the device to activate this, but i don’t have another profile on the device.Joelsingh
Developer Response
We are sorry that you have been experiencing challenges with using the app. Reinstallation of the app may help resolve the issue. If the problem persists, our HSBCnet helpdesk team will be able to support. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportApp is useless
The app is useless. There are so many features on HSBCnet that are not available on the app. My regular payees don’t show up on the app so I can’t make any payments on the go. All I can do is loon at my account. UselssJ Deva
Developer Response
Thank you for providing your feedback. We are continually reviewing our user journeys to ensure that enhancements and new features are available to users. Your feedback will help us shape a user-friendly experience while also providing the utmost security.Missing debit transactions
The app does not show the next day debit transactions. What use is a banking app that doesn’t show transactions ?Stuart537
Pin sentry
Why do I need to use a pin sentry! Might as well just use the website. Saves no timeGogunners99
Do not use this bank
Customer service is non existent as none of the agents have the ability to actually resolve problems they just generate tickets that go to departments customers are not allowed to speak to so nothing gets done in a timely manner if at allwmj85
Developer Response
We are sorry that you have been experiencing some difficulties with the App. We are working towards a resolution. Let us know if the issue persists and we will investigate further. https://www.hsbcnet.com/gbm/customer-supportYou need to update the up
Please update the app so we can use it in ios17
It’s affecting us badlyAaab555
Developer Response
Currently the HSBCnet Mobile app is available for iPhone using iOS version 13.0 or above. We are sorry to hear that you are having difficulties. If this problem persists, please contact your local HSBCnet Support Centre. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportBad app
A really bad app. Sends notifications which are pointless and no relevance. No logical flow to menu structure. Just poor.Dai Nut
Developer Response
Thank you for providing your feedback. Your feedback helps us shape a user-friendly experience while also providing the utmost security. We are continually reviewing our user journeys to ensure that enhancements and new features are available to users. Thank you for patience.
