Leave a Review HSBCnet Mobile
TheCATisReallyANGRY
I am not happy that I can not get my statements when I access my account but phone.TheCATisReallyANGRY
Developer Response
Thank you for providing your feedback. This information is integral to helping us create a more user-friendly experience.Photo Cheque deposit not working
As of October 6, app no longer accepts cheque photo deposits, fails on multiple occasions on a machine printed cheque taken in good lighting.
As of October 7 the bill payment feature no longer works for us. I create the payment and get to the confirmation page and then it just has a loading logo on a loop and never confirms the payment even after a few minutes of this loading screen animation. I cant go through this for every payment. A call to HSBCnet technical support was not fruitful in finding a solution. This has left us scrambling to send payments through another bank. We are very disappointed in HSBC.Show lessRobert487645
Developer Response
Thank you for providing your feedback. We've also provided the link to our Customer Support page, so you are able to locate your local help desk team. https://www.hsbcnet.com/learningcentre/hsbcnet-mobile Let us know if the issue persists and we will investigate further. https://www.hsbcnet.com/gbm/customer-supportCan’t deposit cheque, please fix
Could you please fix your app as I cannot deposit cheques this afternoon? Thanks.YCFrozen
Developer Response
Thank you for providing your feedback. We make update to the App to ensure that enhancements are available to users. If this problem persists, our HSBCnet helpdesk team will be able to support and resolve the issue. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportI love using the app
One of the best banks application in the worldmohammed - bahraini
Cheque deposit works on iOS16
Thank you for the prompt response. The eDeposit works great now! Thank you.James at Toronto
Developer Response
Thank you for providing your feedback. We make update to the App to ensure that enhancements are available to users. Feel free to reach out to us if you have any further questions. https://www.hsbcnet.com/gbm/customer-supportiOS16 Unable to Deposit Check
It clearly says on the app that now the users can update to ios16 but i still can't upload a check. Using an alternative phone for that. Hopefully there'll be a fix soon.Kaif Jawaid
Developer Response
Thank you for providing your feedback. We make update to the App to ensure that enhancements are available to users. If this problem persists, our HSBCnet helpdesk team will be able to support and resolve the issue. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportiOS 16
Please Update the app so we can use it with iOS 16.SpanishFeedback
Developer Response
Thank you for providing your feedback. We make update to the App to ensure that enhancements are available to users. If this problem persists, our HSBCnet helpdesk team will be able to support and resolve the issue. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportCan’t see account history
Everytime I login to see the account history, you can only see the balance.
Can the app default to see history of the last 30 days? Right now, every time I need to change the account filter to see my transactions, very inconvenient.Qriket Loser
Developer Response
Thank you for providing your feedback. Your feedback helps us shape a user friendly experience. We are continually reviewing our user journeys to ensure that enhancements and new features are available to users. We have provided a link below to the HSBCnet Mobile Learning Centre, which has a host of guides and support that you may find useful. https://www.hsbcnet.com/learningcentre/hsbcnet-mobileAbsolute garbage
Mobile deposit is a nightmare. Between the camera sending a black and white pic, not identifying a signature or missing courtesy amount and all the other stupid errors to scan a checkwmj85
Developer Response
We are sorry that you have been experiencing some difficulties with the App. We are working towards a resolution. Let us know if the issue persists and we will investigate further. https://www.hsbcnet.com/gbm/customer-supportMr I J Clark
Excellent application I’m finding so easy to use well done HSBCnetking of potatoes uk
