Leave a Review HSBCnet Mobile
Not enough details.
There is not enough details on the transactions.rogershaneman
Developer Response
Thank you for providing your feedback. We are continually reviewing our user journeys to ensure that enhancements and new features are available to users. We have provided a link below to the HSBCnet Mobile Learning Centre, which has a host of guides and support that you may find useful. https://www.hsbcnet.com/learningcentre/hsbcnet-mobileCheck scanner
Frequent problems with the check scanner saying the check size is invalid for standard business checksproblem scan
Developer Response
Thank you for providing your feedback. We make update to the App to ensure that enhancements and additional features are available to users. If this problem persists, our HSBCnet helpdesk team will be able to support and resolve the issue. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportStill having issues depositing checks
Still need multiple tries to get an acceptable photo of the front of the check. It it too stringent on what it accepted. Plus have tried multiple times to turn on face recognition on my IPhone 13 with no luck .Mikey3759
Developer Response
We are sorry that you have been experiencing some difficulties with the App. We are working towards a resolution.Good app but poor photo deposit function!
The app often fails to capture cheques and advises that they are “the wrong size”- so often takes 20-30 attempts to deposit a cheque. Aaaarrgh! We never have this issue with apps from other banks. Also, the app simply cannot recognize the written “courtesy amount” if the cheque is in French, so we have to take cheques from Quebec customers to the branch for deposit. Very frustrating in a bilingual country like Canada. Come on HSBC!Show lesswatchman24
La pero app de banca para empresas
Lenta y tarda mucho en reflejar los pagos, cualquier pago que quieras hacer se bloquea la cuenta, no vale la penaDarth santanasberger
Photo chèque trop sensible
De la difficulté à prendre les photocheque et donc les dépôts sont difficiles!Frissonne
Review
The e-deposit camera is very frustrating. Instead of taking the picture it produces an error message which offers nonsensical advice.BWitch2293
Developer Response
We are sorry that you have been experiencing some difficulties with the App. We are working towards a resolution. Let us know if the issue persists and we will investigate further. https://www.hsbcnet.com/gbm/customer-supportApp crashes every time for mobile auth
Unless I’m in the app when I click the mobile authentication button, the app will crash when I click on the notification.
iPhone 13 pro.JacksAndQuacks
Developer Response
We are sorry to hear that you are having difficulties. If this problem persists, our HSBCnet helpdesk team will be able to support the issue. You can find their contact details in the link below: https://www.hsbcnet.com/gbm/customer-supportAR department
The scan cheque doesn’t work. We try to scan 30 times.kovtanya
Essential App for
Decent app and essential for making the most out of the net platform. Replacement of the fob is arguably the best feature and great for new wfh team members.
I agree that the payment authorising screen needs more at-a-glance information to make payments easier to check before approving.
Don’t forget that HSBC are pretty much the only retail-corporate bank investing in their cash management platform.Show less<Unknown name>
