Leave a Review bankESB Mobile
Happy customer
Have been a customer for 11 years. Have never had a problem. Online services have always been easy. In-bank visits have always been pleasant. Personnel always pleasant and polite.Poststroke
App crashes every login
Once you get past the login errors, which do not instill trust in your banking institution, it sends to get the job done.Keith S.
Always having issues
I have daily issues with this app. It’s probably one of the only apps I use every day and I almost always have to hard close the app and restart it because of error codes or something. I also can’t stand how the transactions are listed. I have to turn my phone horizontal in order to see the transaction description instead of just scrolling through in a normal vertical way.Show lessJessB1009
Raya Khedker
I am so sorry about the 4 stars!! It was meant to be a FIVE STARs…but the review page was so quick it just posted…
I LOVE Easthampton Bank. It has always been good to me and even tho I am one of your poorest clients—I know all the managers and tellers and they know me and are unfailingly wonderful to me.
Thank you,
RayaShow lessJhummur
Developer Response
Hello Raya, thank you for your kind feedback and for being a customer member of bankESB!Bad app
You will need to reload the app after your first log in due to it freezinghgjgfhktdvj hjhgj
Developer Response
Hello, thank you for your feedback. We apologize for the difficulties you're experiencing. Please contact us at 855.527.4111 for further assistance.Awful
When ESB first launched this app I never had issues. After the last major logo change (I think after the bank bought out another bank) and the app update that followed (About 1 year ago) it’s awful!!! This app I would have to say is the worse one I have. Ever since the biggest update I spend more time trying to log into the app or not being able to access my information due to “errors.” It honestly almost just makes me want to switch to Florence because online banking is really important. Being able to access my account in cases of emergency or to monitor is that important to me. By not being able to access it now 95% of the time is just not acceptable to me. Not in a world where skimmers or identity theft is reality. Do not bother using this app.Show lessGo to Florence
Developer Response
Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 so we can assist you.Fix your App
When it works it’s great. The past few months after redownloading it. It never lets me log in, it just resets to the Home Screen. It takes 4-5 tries before I can login and yes I put everything in correctly each time. Now the new thing the app does it lets me login immediately but will not show my account activity. It says system is down try again later. There is no later it always says this. It’s making start to think about switching banks all together because of how poor this app has been.Show lessJ-sun Finland
Developer Response
Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 so we can assist you.Never giving me much trouble, however recently
Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes. It keeps saying it’s been under maintenance for over 24 hours.#always_smile
Developer Response
Hello, thank you for providing us your review and for being a customer of bankESB. We apologize for the inconveniences you’re experiencing recently with our Mobile Banking app. Please reach out to our Customer Care team at 855.527.4111 if you need further assistance or if you have any questions.Awful. Won’t load error says “insecure connection.”
All my other apps work fine including banking ones. Why not this???Glassfern1238
Developer Response
Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111. We’re here to help and appreciate your feedback!Great bank, great people, nice app
Always a great experience with bankESBdiane.martinez
Developer Response
Hi Diane, thank you for taking the time to update your review and for being a customer of bankESB. We are happy to hear about your great experience with our Mobile Banking app!
