Leave a Review bankESB Mobile
Won’t accept money orders
The current version (2/22) will NOT accept postal money orders for mobile deposit. Prior versions were touchy, often requiring you to retake photos manually but this version won’t accept them at all. Otherwise generally convenient for depositing, though I wish we could do descriptive deposits like you can at the counter.Show lessJo Landers
Cant log into my account
I don’t know if this because the app is down currently or if it has to do with my account but upon entering my info(correctly every attempt) it says declined access. Please fix this (12/24)Nol32145407
Great
Love this ease of this app. Not sure why people are having problems with it. I use it everyday and don’t see any reoccurring issues ever.HAMP not NOHO
Awful update
App only opens MAYBE 10% of the time after update. Have to open and close it out at least 5 times until it’ll load. Forget about loading if you have “iffy” service. It’ll spin on the loading screen forever. Not a good update at all.
*UPDATE* App gets worse and worse after every “new” update. I can’t get it to even load up to the login page now.Show less366Injected
App Access
Previous review stated they have to leave App a few times before getting into banking. Lucky them! It’s been 5 days of trying to get into the App and so frustrating that I can never access my account. Please get this problem fixed. I went to your Easthampton bank for assistance but bank lobby is closed!
Rating doesn’t even rate one star as I am in total lockout on my mobile phone.
Please fix.Show lessRalphLsen
Ugh.
I’ve been banking online for about 8 years at 5 different banks due to moves. In 2015 ESB had a terrific, easy to use app. They switched shortly thereafter to this horrible one. Was it cheaper for them? I HATE it. Got excited recently when they told us big changes were coming; nope. They changed the FONT.Show lessPamelam413
App update created issues
The app used to be seamless and I never had issues using it. Since they updated it, I now get a “Network Error” when I try to login. I have to exit and re-enter the app one or two times before I can successfully login. It’s really inconvenient.Ecoco9222
Love it
I read a lot of negative reviews from prior years. They are totally wrong. The app is easy to use with modern updates including facial recognition. Bill pay is easy as pie. Love alerts. What I love best is the friendly personal service you cant get at big banks. They know your name and they’re always ready to help. Thankful I found them!!Show lessPinkEnid
Decent app, but needs FaceID
This app worked well up until I got a new phone with FaceID. Now I need to log in manually every time. Please update to allow FaceID. Fingerprint authentication on my last phone was great. We could at least have the same thing caught up to newer technologies. Thanks!DarrenMasloski
This will change the way you bank.
Creating your online account may sound like a difficult task but not with ESB. I have been using this app for over a year now and it has saved me countless trips to the bank to move money around. I recently convinced my partner to use the app and she ran into some trouble creating an account online. The website provided a number that immediately connected us to a real person that had her account up and running in under 5 minutes. Great bank, great app!Show lessDankid500
