Leave a Review bankESB Mobile
Face ID not working
The Face ID doesn’t work. I have updated, deleted and re installed the app several times. It will not recognize my Face ID. Then I have to enter my password not once, not twice, but 3 times to be able to access the App.Boss_Liz
Developer Response
Hi, Thank you for being a customer of bankESB and for leaving us a review. We apologize for the inconvenience. Please contact our Customer Care team at 855.527.4111 if you’re still experiencing any issues or if you have any additional questions. We’re here to help!Face ID is broken
I need to close and reopen the app every single time I use Face ID to view my accounts. It doesn’t load into the app just brings me back to the login page.xWhaleShark
Developer Response
Hello, thank you for being a customer of bankESB and for sharing your feedback with us. Please ensure that you have the newest version of our Mobile Banking app installed on your device. If you're still experiencing issues, please call our Customer Care team at 855.527.4111.Never giving me much trouble, however recently
Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes.#always_smile
Developer Response
Hello, thank you for providing us your review and for being a customer of bankESB. We apologize for the inconveniences you’re experiencing recently with our Mobile Banking app. Please reach out to our Customer Care team at 855.527.4111 if you need further assistance or if you have any questions.Hardly ever works anymore :(
Used to be a great app, esp since I do online banking for just about everything… But now, every time I go to use it, it’ll let me log in, and then as soon I choose an option to do something *error*…. Please fix this. I can use the desktop site, but obviously the app would be so much more convenient and time-friendly :(Show lessluka1234
Developer Response
Hello, thank you for providing us your review and for being a customer of bankESB. As we continue to make enhancements to our Mobile Banking app, we will be sure to pass your comments along to our developers. Please reach out to our Customer Care team at 855.527.4111 if you need further assistance or if you have any questions.Good when it works. Breaks often.
When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds.Show lessancsefsf bdje
Developer Response
Hello, thank you for providing us your review and for being a customer of bankESB. As we continue to make enhancements to our Mobile Banking app, we will be sure to pass your comments along to our developers. If you ever encounter future issues, please contact us at 855.527.4111.Extremely slow and unresponsive.
Extremely slow on startup. Sits at white screen for a few seconds. Selecting items along the bottom and throughout the app is also extremely sluggish or completely unresponsive and have to click them 2 or 3 times to register. Not looking good for this long time customer to stay around after a long term of lacking technology…Show lesstma17
Developer Response
Hello, thank you for providing us your review and for being a customer of bankESB. As we continue to make enhancements to our Mobile Banking app, we will be sure to pass your comments along to our developers. If there are ever any issues you’re experiencing, please contact us at 855.527.4111. We’re here to help!Great!
Love the app. Makes banking so much easier!HAMP not NOHO
Developer Response
Hello, thank you for your review and for being a customer of bankESB. We appreciate your feedback and are happy to hear about your positive experience with our Mobile Banking app!Latest update is great!
Lastrar update modernized everything a lot and the app now fits newer phone screens appropriately. Well done. Face ID also works now. Thank you!Andrew LaMarche
Developer Response
Hello Andrew, thank you for providing your feedback and for being a customer of bankESB. We are happy to hear about the positive improvements you’ve experienced with our Mobile Banking app!Meh
Everything works fine but the UI is ancient and feels clunky. No full display on phones newer than the X. Needs a fresh update :)Garbage
Nothing good to say about this app. It crashes CONSTANTLY, wont even open or load about half of the time, and when it does work is is by far hands down the slowest most unresponsive app that I have. Pretty much all I can count on is that it won’t work when I need it most.Supasandro
Developer Response
Hello, thank you for taking the time to provide us with your feedback. We apologize for the difficulties you’re experiencing with the mobile app. Please contact our Customer Care team at 855-527-4111 so we can assist you on this.
