Western Union Netspend Prepaid User Reviews

NETSPEND CORPORATION

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Broken

Since the last update , every time I log in , it automatically takes me to a online site that doesn’t even load up , fix this issue asap

mauldinjason

3 years ago

Response from developer

Oh no! We are sorry to hear that. We'd like to get more info. Please email social@netspend.com with details about your device, app version, and the issues. We can also accept screenshots for review.

Horrible with customer service.

Told me they opened at 8 am est, I called 20 mins after and it told me they were still closed. Called later around 10 ish, and I'm still on hold as I write this. I had a concern because the way they cash checks online is sketchy and I wanted to make sure they were telling me the right things so if it didn't work, then I'd be able to go after them for it, but they still haven't answered. Complete B.S.

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SzMocha

3 years ago

Response from developer

We're sorry to hear that. Have you reached out to our mobile check load vendor, Ingo, for assistance? They can be reached at help@ingomoney.com or 229-276-3990 from 7 AM – 12 AM EST. You can also email us at social@netspend.com.

Disputes

It won’t allow me to file a dispute

20303039293039

3 years ago

Just a question

Question is there a way to sign up with a netspend prepaid card from dollar general or do I have to sign up and get the card later I recently went to dollar general to get a netspend card and downloaded the app but it wouldn’t let sign with my netspend prepaid card

Lamarkid109

4 years ago

Response from developer

You can activate cards that are purchased in the store through the mobile app or the full website. For assistance with the process, please email us at social@netspend.com.

Honestly. Terrible.

Waiting to finally receive my money which was loaded 5 days ago on a card and can’t activate it! Have to wait a FULL WEEK! And I pay money to use this. Honestly save the money go to a real bank. Can’t wait to close my account. Don’t believe a thing the customer service tells you. Each one of them have a different answer. I wish I could give zero stars.

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redbomber17

4 years ago

Response from developer

We're sorry to hear about your experience. We can check on the status of your account. Please email us at social@netspend.com

Theft

This literally happened to me two days ago on January 31, 2021.
After i paid for this Western Union/NetSpend card from Safeway, I followed the instructions on the packaging to activate the card calling customer service to verify my personal information. The representative told me they wouldn’t allow me to activate this prepaid card because ofsuspicious activity! I was then told they would be sending me a refund in about 7-10 business days! Then she had the audacity to tell me she was charging me $5 service fee? Really? What service? They did no service for me they Did not do me any service! All they did was hold onto money I was trying to pay a bill with now i gotta pay late fees for theater one! Do not waste your time with This’s unethical Place of “—— artists”!

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719BrownGuy

4 years ago

Response from developer

We're sorry to hear that. We can see what happened with your account. Please email us at social@netspend.com so that we can assist.

Not satisfied at all

This cards trash. I’ve had nothing but a hard time since I got it. It won’t even let me cash a check. Smh

buggawooga

4 years ago

No good

Won’t let me load my mobile check i been with this bank a little over 8 years and been using the mobile app it never did this i called customer service still no help I never had this issue ever ! Hope it fixes soon :(

jazzling1987

4 years ago

Response from developer

We're sorry to hear that. Please email us at social@netspend.com with details about the error message, your device, and app version so that we can look into it.

Can’t connect to bank

Every time I try to connect to my bank I put my credentials in then it’ll send me to the re-captcha but every time I click the box it just loads and goes back to an empty box.....I’m about to stop using this😡

concernedCoStOmEr