My review on Farfetch
Dear Farfetch, as your new client/customer I am very much looking forward to a great shopping experience. I am very thankful that you are able to provide affordable prices for you shoppers and I am looking forward to more shopping in the future. Thank you ! โฅ๏ธ
Response from developer
Thanks for your 5 star review! We hope you continue to choose FARFETCH as your luxury fashion destination.
Super bad treatment
Actually i am an privet client to farfech i spend alooooot of money yearly but recently i cancelled my account. My return was sent back to me without emailing me about it when i asked why they replay sorry we forgot to notify u about it what?? The return was rejected Because the item was damaged i was shocked i sent pictures and videos about the condition of the item it was perfect and actually i didn't even remove it from the box when i received it how could i damage it ????.. there reply (sorry cant do anything about it ) talked to customer service ignored me 2 times. Ok then cancel my account. (P.S even my farfech stylist was super rude in the begging of the situation) i was SUPER loyal customer that i was the farfech ambassador 2 years in a row๐(how about ur client how u will treat them farfech??๐๐๐๐๐๐)
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Response from developer
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide. We appreciate you taking the time to share your feedback. If you need help with an unresolved issue, please send an email to customerservice@farfetch.com.
Return issues
Iโm a customer for many years, I didnโt order anything since last year but this year I faced and issue with the return of the sandals. They didnโt accept return because the sole was damaged. I only tried the sandals at home on the tile floor for 10 minutes, never wore them outside. The sole was so poor quality it got small damages while trying at home. And Farfetch used it as excuse to not accept my return. I wrote and called customer service but they keep refusing my return and going to send sandals back to me. I offered to polish the sole and still trying to win this dispute. Never again I order anything from Farfetch, because of this new strict return policy. What are your thoughts on this issue?
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Z
At first when I downloaded the app I got notif that I have free shipping for first my order but later I saw only for orders over $600!
Most websites and app offer 10% discount for first order or at least free shipping
Most websites and app offer 10% discount for first order or at least free shipping
Professional service
I had placed an order for Versace plates. Received from Italy in few days , excellent service.
Bad customer service
OK, I understand this. This is an application that brings stores together. However, you are still responsible for customer relations. Unfortunately, most of the stores work with a second-class shipping company like Fedex because it is cheap. Some of my purchases from Farfetch were lost, stolen or damaged in Fedex. And Farfetch did not accept responsibility in any of them. Even though I paid tens of dollars for fast shipping service, when I wanted to cancel a product that had not arrived for days, the only answer they gave me was "Unfortunately, we cannot do it, because your product is on its way"... Sorry! I think we have an intelligence level problem here. My product did not arrive, it is not clear that it was damaged, fedex blames the sender, the sender does not accept responsibility, farfetch does not even care! In short, do not shop through this application unless you have a hard time. Choose companies that attach importance to customer service and accept responsibility, such as Yoox and Outnet. Although it is very sad to say this, I have to say that every order you make from here has a very high probability of being stolen in some way.
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Convenient for me. Easy to buy and easy to return
Easy to order and easy to return
Good service
I love the service and the UI is intuitive. The only complaint I have with it is that they tend to jack the prices up to a ridiculous amount in some sizes. If you want to shop in the sales section though, you can get some good stuff for below retail
Every once and awhile someone gets it right !
Farfetch works like a charm. Totally reliable, great merchandise, excellent communication. Iโve tried others however this company is the best.
Dr. M.J. T
Surrey, B.C. Canada
Dr. M.J. T
Surrey, B.C. Canada
Great app for buying designer items, but...
I wholeheartedly love this app because of great customer services, curated collection of high-end items, and delivery service is right on time. While I love the Farfetch app, however, I got several issues with it.
First, my wishlist has a limit (100 items) and I cannot continue to favorite every item I liked. When I exceed the amount, the previous products I've favorited disappeared. I wish the wishlist feature would allowed infinite favorites just in case any of them went on sale or out of stock.
Secondly, the descriptions for some items are a little vague. When I tried to shop for latest runway pieces from Vogue, especially the ready-to-wear pieces, the items do not come with the description elaborate which collections did it come from.
Third, I can't choose men and women's items at the same time. I want to buy designer bags for my friends, however, I have to change the gender all the time. I wish there is a feature where you can shop any designer things regardless of gender, then, the items indicate if they are appropriate for masculine or feminine attire.
Overall, these are couple of issues I have with it. Some can be overlooked since it just a complaint, but as a long time user of Farfetch, I am satisfied with shopping high-end products and probably one of the most legit app I've used.
First, my wishlist has a limit (100 items) and I cannot continue to favorite every item I liked. When I exceed the amount, the previous products I've favorited disappeared. I wish the wishlist feature would allowed infinite favorites just in case any of them went on sale or out of stock.
Secondly, the descriptions for some items are a little vague. When I tried to shop for latest runway pieces from Vogue, especially the ready-to-wear pieces, the items do not come with the description elaborate which collections did it come from.
Third, I can't choose men and women's items at the same time. I want to buy designer bags for my friends, however, I have to change the gender all the time. I wish there is a feature where you can shop any designer things regardless of gender, then, the items indicate if they are appropriate for masculine or feminine attire.
Overall, these are couple of issues I have with it. Some can be overlooked since it just a complaint, but as a long time user of Farfetch, I am satisfied with shopping high-end products and probably one of the most legit app I've used.
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