Third Federal Savings & Loan User Reviews

Third Federal Savings & Loan
Third Federal Savings & Loan
THIRD FEDERAL SAVINGS AND LOAN ASSOCIATION OF CLEVELAND

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Review

I would like to be able to see a picture of the check that I mobile deposited..

Best HELOC

This is the second time I’ve had a HELOC with Third Federal S&L. What an outstanding product!!Last time I checked it was sixth best in the nation and the best made available to me by any lender!

Apple Pay

I need Apple Pay. Like are use with my other banks.

Overcharge in Interest

I’ve been stuck with a Third Federal HELOC account for a few years now. I opened it at 2.99%. The interest rate on the account is stated as “Prime minus 1.01”. My rate as of February 29 is 4.24%.
When I called recently to ask about redoing the loan to take advantage of newer terms, they referred to this as an “older product”. What?

Bottom line, I do not recommend Third Federal for these types of loans because they become “older product” in about 2-4 years.
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Excellent app

I generally like this app, it has good usability.

Nice app

Works well, convenient, for sure. In the IOS version, the frame for taking pictures of a check has the endorsement line on the wrong side. Has caused me to have checks not deposit properly.

Missing functions

Can’t do external transfers or contact the bank via secure message.

App not working now

App appears then disappears before logging in...deleted and reinstalled...still not working.

Much better than before

Update (12-03-19):
Huge improvement. Much easier to navigate and more functions. Only issue is that the Touch ID doesn’t work.

Also...why does MINT always lose connection with Third Federal? Is it MINT or Third Federal? Noticed this on two separate accounts. Not necessarily related to this app.

Old Review
This app use to be horrible. The redesign is much easier to navigate and view.

I do however experience two issues:
1. “Application Error” constantly pops up with every task I do, saying it can’t show the information...but it seems to display the information fine.
2. The Touch ID doesn’t stay on.
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Heloc payments

At least a third of the time this does not work. Tried today three separate occasions and some new thing where pick payment and there are four choices which is normal. But there is a white text at very top that never stops saying “loading”. That prevents you from picking external payment or any other choice. Cost me money every day I cannot pay it. Not exactly good customer service. Please fix. Hate to complain.

Thank you to whoever fixed this the day after I Reported it. I know the pressure of IT so a huge pat on the back to you!
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